Enterprise Paper Co Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciated the electrician's allowing us to postpone payment since we do not use money on SaturdayThat was a kindness from the electrician, and as I say, we have always regarded that gesture positivelyHowever, the reason he did not receive payment was because we never received a bill! His worker, who did the work, did not leave a bill, and we never received one afterward for four months! We did not consider that a professional approach to the workAdditionally, I never claimed that his worker did any gas pipe workRather, that the gas pipe began leaking as a result of the work around it that the worker didThe gas smell began the day of the workSo, obviously, his worker must have --unprofessionally -- accidentally knocked it somehowFinally, the reason we didn't call again was because I was so shocked that the voicemail on the number that the electrician himself gave me was full! I felt, "why should I have to keep calling back to see if he's cleared his voicemail?!" It is the professional's responsibility to make sure that customers can leave messages! I assumed we'd receive a bill and at that point, we would complain about the gas leakWhen we received no bill for months (!), I assumed -- and I still assume -- that it was because of unprofessional approach to the workI would turn his question back to him: If he was so surprised that we didn't pay the bill (based on oral conversations only), why didn't he contact us for all these months?! Therefore, I still feel that the electrician's worker did an unprofessional, and ultimately, dangerous, job in installing the electrical line for our new oven and that it was unprofessional to not send a bill for four monthsNevertheless, as I wrote, even though I don't believe his work deserves the full payment, he is certainly deserving of some paymentI made an offer for that payment and am awaiting his acceptance of it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The business has responded. Please see below: [redacted] stated that my workers had capped a gas line. We are electricians, not plumbers. We NEVER touch gas lines. We had pulled out the stove slightly in kitchen to allow room for us to install electric line and outlet for new oven from... electric panel. Then we installed a new cord on his new electric oven in his living room. We did not remove his old stove in kitchen. I understood he could not pay me on Saturday and assumed he would pay me the agreed upon price as soon as it was convenient for him. As I had not received payment, I then sent him a reminder invoice. In his complaint about me not getting back to him, I check my phone messages every day and I never received a phone call. Considering he was so concerned about the "deficiency" of our work I would assume he would have called me more than once as he stated. I have been in this business for over 30 years and have NEVER disconnected a gas line or instructed my workers to do so. Nor have I had any complaints of this nature to defame my credibility and my work ethic. Obviously, I didn't hear about this issue until he received an invoice for payment and complained to the BBB.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I appreciated the electrician's allowing us to postpone payment since we do not use money on Saturday. That was a kindness from the electrician, and as I say, we have always regarded that gesture positively. However, the reason he did not receive payment was because we never received a bill! His worker, who did the work, did not leave a bill, and we never received one afterward for four months! We did not consider that a professional approach to the work. Additionally, I never claimed that his worker did any gas pipe work. Rather, that the gas pipe began leaking as a result of the work around it that the worker did. The gas smell began the day of the work. So, obviously, his worker must have --unprofessionally -- accidentally knocked it somehow. Finally, the reason we didn't call again was because I was so shocked that the voicemail on the number that the electrician himself gave me was full! I felt, "why should I have to keep calling back to see if he's cleared his voicemail?!" It is the professional's responsibility to make sure that customers can leave messages! I assumed we'd receive a bill and at that point, we would complain about the gas leak. When we received no bill for months (!), I assumed -- and I still assume -- that it was because of unprofessional approach to the work. I would turn his question back to him: If he was so surprised that we didn't pay the bill (based on oral conversations only), why didn't he contact us for all these months?!  Therefore, I still feel that the electrician's worker did an unprofessional, and ultimately, dangerous, job in installing the electrical line for our new oven and that it was unprofessional to not send a bill for four months. Nevertheless, as I wrote, even though I don't believe his work deserves the full payment, he is certainly deserving of some payment. I made an offer for that payment and am awaiting his acceptance of it.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:[redacted] stated that my workers had capped a gas line. We are electricians, not plumbers. We NEVER touch gas lines. We had pulled out the stove slightly in kitchen to allow room for us to install electric line and outlet for new oven from...

electric panel. Then we installed a new cord on his new electric oven in his living room. We did not remove his old stove in kitchen. I understood he could not pay me on Saturday and assumed he would pay me the agreed upon price as soon as it was convenient for him. As I had not received payment, I then sent him a reminder invoice. In his complaint about me not getting back to him, I check my phone messages every day and I never received a phone call. Considering he was so concerned about the "deficiency" of our work I would assume he would have called me more than once as he stated. I have been in this business for over 30 years and have NEVER disconnected a gas line or instructed my workers to do so. Nor have I had any complaints of this nature to defame my credibility and my work ethic. Obviously, I didn't hear about this issue until he received an invoice for payment and complained to the Revdex.com.