Enterprise Parking Systems

Hello, We spoke to the customer and have since then refunded her money backWe realize that this was an unfortunate situation and did not anticipate the volume of vehicles that came into the garage that dayWe will be more mindful in the future to keep a certain number of spaces available for customers that reserve parkingThis was an unfortunate situation on both parts and we apologize for the inconvenience the customer encounteredThank you, Booking # [redacted] for has been canceled and refundedEarly Bird Start time: 8:00am to 5:00pm on Mon, Jan [redacted] Purchased by [redacted] Amount refunded: $Confirmation # [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I received the car from the parking attendant, I identified the scratch and told the attendant, who acknowledged the dent/scratchHe nonchalantly stated the scratch was already there (that was a lie) and that management was not there to handle my request to see the camerasThe parking attendant did not offer any indication that I should have filled out a report that formally stated there was a dent/scratch on the carOther parking lots usually give a customer a ticket with a diagram indicating that both parties have identified an obvious dent/scratch prior to the customer leaving their car for the dayI did not receive such a ticketI did leave, and after speaking with the police realized that the proper procedure was to have the attendant file a report with the garageHowever, the same parking attendant said, *** *** *** ** *** *** ** *** ***" He visually confirmed the dent/scratch prior to me leaving and still did not want to file a report.
It's clear the garage is playing shady games and acting very unprofessionally towards these kinds of incidentsThey prey on people's lack of understanding over how to respond to these kinds of incidents and are left gaining the upper handThere is no sign saying that formal reports can be made should a car be damaged inside a garageLastly, there's a great degree of possibility that cars routinely get scratched at the parking garageAttendants use a tightly cramped freight elevator used to take the cars up to the second floorIf they move the cars a few inches to the left or right of the elevator there's a big chance for a scratchMy car is a sedan and it barely fit in there.
Thank you,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, We spoke to the customer and have since then refunded her money back. We realize that this was an unfortunate situation and did not anticipate the volume of vehicles that came into the...

garage that day. We will be more mindful in the future to keep a certain number of spaces available for customers that reserve parking. This was an unfortunate situation on both parts and we apologize for the inconvenience the customer encountered. Thank you, Booking #[redacted] for has been canceled and refunded. Early Bird Start time: 8:00am to 5:00pm on Mon, Jan ** Purchased by [redacted] Amount refunded: $12.00 Confirmation #[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

By calling the company directly I won't be given an impartial response. The sign is posted at an obscure location. The attendant did not inform me of my right to file a report prior to leaving. He also spoke very limited English, and his overall demeanor was standoffish and completely unprofessional. I demanded to see video indicating the spot was there prior, and was never shown. 
This parking garage appears to be extremely derelict in its professionalism and should be thoroughly investigated. 
Sincerely,
[redacted]

Hello, We regret to hear the inconvenience the customer faced. Unfortunately with no report on hand we are unable to grant any damage repair refunds. There is a sign posted at the location...

indicating that all claims must be reported prior to leaving the location in order to be honored. if you have any further questions please feel free to contact us. Thank you,

Review: I RESERVED A PARKING SPACE WITH ENTERPRISE ON 1/**/16, I ARRIVED AT 8:15AM AND WAS TOLD THERE WERE NO SPOTS AVAILABLE.I EXPLAINED TO THE ATTENDANT WHO STATED HE WAS SORRY AND HAD SPOKE TO HIS MANAGER ABOUT SITUATION BUT HE HAD TO LEAVE AVAILABLE SPOTS FOR MONTHLY CUSTOMERS.Desired Settlement: I WOULD LIKE IF YOU RESERVE A SPOT, THAT THE COMPANY HONORS THE RESERVATION, THEY SHOULD VERIFY ALL RESERVATIONS DAILY AND IF FULL NOT THEY SHOULD NOT ALLOW RESERVATIONS.

Business

Response:

Hello, We spoke to the customer and have since then refunded her money back. We realize that this was an unfortunate situation and did not anticipate the volume of vehicles that came into the garage that day. We will be more mindful in the future to keep a certain number of spaces available for customers that reserve parking. This was an unfortunate situation on both parts and we apologize for the inconvenience the customer encountered. Thank you, Booking #[redacted] for has been canceled and refunded. Early Bird Start time: 8:00am to 5:00pm on Mon, Jan ** Purchased by [redacted] Amount refunded: $12.00 Confirmation #[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,