Enterprise Rent-A-Car Company of Boston

I rented a car from *** and the guy who did my paperwork over charged my card, he charged me for a week after I told him that I only needed it for 3 days, I still returned the car after only 2 due to the company that I am working for had a discount with Enterprise. Well the guy charged my card the first day of the total of 771.44 and after I returned the car they owe me a refund for the sum of 563.84. I am having trouble with getting my refund one minute I am told I would have it by that Friday the 28th now I am being told that I have to wait up to 20 days. I am out here in *** for work from *** I only had so much money with me in my account and now my account is over drawn due to my bills coming out I wasn't expecting having to wait this long for my money it only takes these people seconds to take your money and you have to wait longer and I think it's bull. Is there something that I can do to get my money back sooner?

I was having my car repaired due to an accident that sent me to Enterprise rent a car. The address changed to ***. ***. I picked up a car, ***, on 1/27/2020. I waived the accident insurance at that time. When I returned the car, there was a scratch on the top roof and trunk. Enterprise kept my $500.00 deductible and I received a letter from damage recovery unit on 1/31/2020. On 2/25/2020 I received another letter that included damages and payment information. The invoice had additional fees and stated damage that was not on car when I returned it. I called the damage recovery unit to discuss the invoice and ask to speak with a supervisor. She negotiated some fees, but she was not very helpful with explanation. I have also called my insurance agent as well as my insurance company to discuss this claim. I have an outstanding balance owed and would like to resolve this invoice.

On February 7, 2020 I returned an Enterprise rental SUV (***). Upon returning to the rental agency I parked it directly in front of *** (who work with Enterprise Car rental) who are located at the same address, next door. Upon leaving the rentaI did a complete walk-around of the vehicle to inspect for any damage. There was no damage to report. This can be corroborated by the surveillance system which is located on the premises. Upon walking in there was a woman who said to just leave the keys. I stated that I did my own walk around and asked if she would do one with me but she asked if there was any damage done. I replied no. So she said it was all set and they didn’t need to do the walk around. I was later told this was a new girl and that was not policy. I dropped the car off at 4pm and received a call at 7PM in the evening, 3 hours later. When they called I describe that I parked it next to the orange cone in the front of the building but they stated that the car was later moved by an employee to another location.

I told them that I had done an impsection and to check their video. They stated they would check but I have not heard back on any of the video. I was actually told that the car was ALREADY in for repair and that I needed to provide my insurance information. I asked how the car was in for repair if insurance had yet to appraise the damage. I was told they took a picture. I picture I received looked at though there was a black smudge mark (no dent). This marking on the bumper was NOT there when I left the car. It’s Enterprises policy to ensure the walk around is done prior to dismissing the customer for this reason.

I was responsible in my duties and performed the return inspection, although as required by their policy, they DID NOT.

The car was also moved from the area where I left the car and was already in for repair which is very suspicious and does not fall on me to be responsible for repair. Our contract was complete once I was told it was okay to leave.

Rented a car from Enterprise on February 3, 2020 . Had to put down deposit of $100 supposedly getting back when car was returned Returned car on February 10. Asst manager claimed damage to decoration under left headlight. Claimed front bumper needed alignment! I Watched as one of the employees pulled corner of decoration out and showed her a small clip that was behind it on the corner .I took a picture of what she was referring to. Told me she was going to call my insurance co and file a claim, which she did. Checking my acct 2 days later. Found that they not only took the $100 out of my checking acct on February 3, they also took an additional $462.60! Cannot believe that this is legal!
Since I have $500 collision deductible on my car ins, my insurance wouldn’t cover the supposed damage. There is no way that that bumper needed alignment or that the cost was $562.60!

I rented a car from Enterprise while my own car was in the repair shop. The employee that attended to me that day was new and did not spend much time going over the condition of the car. When I returned the rental car I was told there was a golf ball sized dent under the front bumper. I received a bill in the mail and in writing I requested to dispute the bill and requested a picture of the dent as well as a copy of the rental paperwork filled out by the employee that rented the car to me. I sent my letter twice and also followed up over the phone. I never received a response to my request and was subsequently added to a "Do Not Rent" list. I am now unable to rent from Enterprise or their partners. Enterprise grossly mishandled this and their lack of response to my request to dispute the claim shows culpability and possibly fraudulent activity on their end if they are unwilling to back their claims against clients.

I returned a rental car to the return address on the rental car contract on Saturday, 2/1/2020 (which was an autobody shop - where my personal vehicle was and where the rental was brought to me). The autobody shop directed me to leave the vehicle keys and told me they would call Enterprise to pick the rental up (they have a relationship with them). On Monday, 2/3/2020 I received a call from Enterprise telling me that the car was returned to them that day (2 days after I dropped it off) and that there was damage (a "crease" on the back). Enterprise then charged my credit card a Damage Waiver Fee of $100, claiming that I was responsible. I notified my insurance company, who then went to Enterprise to begin the process of opening a claim. I did/do not accept liability for any damage. I attempted to contact several Managers at Enterprise to rectify this - and spoke to their customer complaint department twice - but to no avail. Nobody called me back. Days later I finally received a call from a Manager of Enterprise and had the $100 Damage Waiver Fee credited back to me. Two days after the credit, I received a notice from Enterprise's Damage Recovery Unit letting me know that I am responsible for the +/- $1500 in damages to the rental car. I have never dealt with such a lack of customer service insofar as simple communication. I can't get a response from anyone at my local Enterprise and am furious and feel that I did everything I was instructed to do. The bottom-line is that I did not damage the rental and should not be held responsible.

Enterprise Rent-A-Car, fraudulently charged me for a Toll Service that they never provided. When I rented a car, the booking agent at the facility was quite clear that I had a toll pass on the car. The terms of the toll pass as listed in the agreement are no more than $5 per day and no more than $25 per day. The rental agent was clear that I would not have to pay any tolls, that the toll pass covered my liability and that the charge was covered by the $5 per day. I rented the vehicle for one day and three months later was charged over $60 for tolls in addition to the daily toll pass fee.

On September 5, 2019 I rent a car from Enterprise through *** and car insurance on ***.
I got the minor accident, a flying hits and scratched the windshield.The Enterprise charged $500.00 for the damage and $225.11 for car rental. The total was $725.11.
The problem was Enterprise did not honor the *** Insurance (***) and did not issue the Damage Estimate and the copy of Damage Report and Charges to me nor *** Insurance (***).
Did write to them to required its but did not get nor a reply from Enterprise.

I rented a car just before closing at the enterprise ***, *** location on Friday 1/24/20. The manager there had his family there and seemed ready to go as soon as I left. He pointed me to a car that was not the car I had actually rented. It was hard to find the actual car a ways away. I found it by using the keys to unlock it. He did not walk around it and inspect it with me like they usually do. He was nowhere to be found and it was getting dark. Just after leaving *** I noticed the car had a vibration at about 50mph and over. I figured it was just a wheel out of balance. I arrove at My sisters place in *** that evening. My sister happened to mention that the car was cute. I told her that for just over 7000 miles it was basically brand new and should not have a vibration. Probably just a wheel out of balance though. I went from there to our destination in *** where we dropped the car off on saturday 1/25/20. I had absolutely no incidents on the way. On Monday 1/27/20 I received a call from the *** enterprise branch stating that there was claimable damage to the vehicle on the passenger side rocker panel. This was a shock to me as there was no possible way that the damage was done while I had the vehicle. I called the *** Branch to let them know of my predicament. The same man I rented the car from says there was no damage to the car before I rented it. I am absolutely certain that the *** branch just simply overlooked the damage and passed the car on to me which might explain the vibration. There was no inspection before I took the car that I could see. Personally, If there was any way possible that I was responsible then I would feel great obligation to say so. Since there was no possible way that I did this damage I feel obligated to speak out. The *** branch either failed to diagnose the damage previous to my rental or this is a scam and needs to be brought to your attention. I am worried that my insurance company is paying some kind of ridiculous repair cost that was not caused by myself. I also have a $250 deductible that if I had caused the damage then I would be fine with but... I had nothing to do with this damage. If I were enterprise or even the manager of the *** branch I would not be worried about the damage to the car or who was going to pay for it. I would be worried that I was cheating an innocent customer out of $250 deductible. Not to mention my insurance company that should also not be held accountable.

My car was struck in a hit and run and I rented a 2019 *** from enterprise rent a car License: ***
In the paperwork which I signed it says no damage documented. Upon returning the vehicle on 1/13/2020 the associate pointed to a dent in the rear door and said I would have to pay $500.00 out of pocket and that they would file a claim against my auto insurance company. insurance company. At the time I signed the contract I was in a rush and did not look at every inch of the vehicle as it was overcast day weather on that day link: (***). I was shocked when they pointed to a small dent and said I had to be responsible because I had signed the agreement. Upon speaking to my family members they made me aware that this was something that I should investigate further as they had seen stories in the media about Enterprise Rent A Car charging customers for minor damages. I believe that this vehicle was previously damaged and that knowingly was rented out to me with this damage. I have asked them for a list of previous customers and service records for the vehicle. As yet I have not gotten it. I contacted my insurance company and they advised meto file a complaint with the Revdex.com and the state diviision of consumer affaiars .My car was struck in a hit and run and I rented a 2019 *** from enterprise rent a car License: *** on December 30th
In the paperwork which I signed it says no damage documented. Upon returning the vehicle on 1/13/2020 the associate pointed to a dent in the rear door and said I would have to pay $500.00 out of pocket and that they would file a claim against my auto insurance company. At the time I signed the contract I was in a rush and did not look at every inch of the vehicle as it was overcast weather on that day (link:) (***).
I was shocked when they pointed to a small dent and said I had to be responsible because I had signed the agreement. Upon speaking to my family members they made me aware that this was something that I should investigate further as they had seen stories in the media about Enterprise Rent A Car charging customers for minor damages that were not noticed initially. I believe that this vehicle was previously damaged and that it was knowingly was rented out to me with this damage. I have asked them for a list of previous customers and service records for the vehicle. As yet I have not received the list of customers. I contacted my insurance company and they advised me to file a complaint with the Revdex.com and the state division of consumer affairs which I am in the process of doing. A cursory google search shows 100s of cases almost the same as this.
***
I believe they are charging my credit card without even getting an estimate for damages which they cannot do .

Enterprise Car Rental provide a rental car while my vehicle was repaired after I was involved in an accident of which I was not at fault. Thus, the other operator's insurance, ***, was responsible for the fees associated with the rental car. My vehicle was not ready to be picked up until 11/26/2019 as the repairs were not completed until then.

On 12/4/2019 Enterprise Car Rental charged my credit card $551.28. I did not agree to this charge, and my credit card was fraudulently charged without my authorization.

Enterprise debited my account 3 times with the total amount exceeding 700 dollars and I have not received a receipt. I do not know what the charges are for I don't believe there is any way I could have owed this much. I have attempted many times to contact them and receive a receipt and explanation I have left voice messages emails and even a hand written letter to a recovery department looking for an explanation and have. Had no response

My car was damaged when I was driving behind a concrete mixer truck. We took pictures of the truck and license plate and the company (*** - ***) had an appraiser come out and see the damage. Hardened concrete on a car's enamel is very corrosive.

My car went to my local body shop, *** in *** - and I was given a rental car from Enterprise Rental on August 19, 2019. I was told my car was ready - so I went on September 3rd to see it - and there was still several places they missed and it needed more work. I was told by *** to "go ahead and keep the rental" so they could finish my car properly.

The insurance company is ***.

October 2, 2019 I finally got my car back and turned in the rental at ***.

Enterprise rental started calling me a week later claiming that the outstanding balance of the rental was due - roughly $900 - and that *** and *** were not responding to them so it was up to me to pay it. I told them it had nothing to do with me and that is crazy for it to fall on me for payment. He understood but said his hands were tied and they would use the credit card on file (mine) that I had to give them for the gas balance. I have the voicemail from *** at the Enterprise Rental in *** - where he tells me he has no other choice but charging me so he can close out this open invoice.

I even canceled my credit card (November 2) for fear of them charging me.

November 6th - they charged my card $400 - and in the mail I received a bill from Enterprise with the remaining $486.14.

There are SO MANY things wrong with this situation. I have called *** and their response is that *** is not responding to them. I called my credit card company to understand how they were able to get my new card number - and they claim any recurring charge can still get access to my new credit card number (which this was NOT a recurring charge so it makes no sense)!

I have called "***" multiple times, (the name I was given for Enterprise - the big boss of this area who sits in ***) - and he has not returned my call.

There are too many WRONGS with my situation. Not one person has done the right thing. Even Enterprise Rental - a HUGE company - is taking this out on me.

On October 25, 2019 I rented a vehicle with Enterprise, I returned said vehicle a month later. Unfornutely during the time I had vehicle someone did a hit and run, my insurance is aware of the matter. I had to pay a deductible of 500.00, in which they took the remaining balance from my deposit and added it to the deductible and I paid an extra 100.00. I paid the extra $100.00 not with the card I originally rented said vehicle from. Well I owed 322 and the Asian female helping me said she would call me the following day to set up another payment. She never did. Come Monday I check my bank account and someone ran my card without permission. Mind you when I call to extend my rental they always make sure to ask if they have permission to run my card so why did they feel they could illegally run my card. I called and *** answered told her the situation she put me on hold tells me nobody would have done that well obviously someone did. I asked to speak to a supervisor she tells me there are none available doesn't even offer to give me a managers number.. I had to personally call the 1800 number and file a complaint. They said someone would reach out to me no one has this is my reference number ***. This was an illegal transaction and someone needs to fix this and deal with your employees doing illegal transactions

I rented a truck from this company for 48 hrs. Upon returning it, the guy who worked there found slight dents on the roof. These could've easily been missed during the inspection, especially considering it was in the freezing rain and wind. There is no chance I made these dents in the roof. They then charged me $400 without telling me.

I pray I get a survey. This place (Norwood, MA) was the absolute worst. They run this place like 1970's car dealership. They are all money hungry. If they can't upsell you then you well get to meet the "real enterprise" I felt discriminated against. I felt so uncomfortable I waited outside in 28 degree weather rather than be in their presence.
I don't want to go into a long rant. All I will say is there is *** and *** down the street. I will NEVER rent from them again.

Had a reservation for two weeks confirm it when I arrive onsite day before over ten cars in lot then the very next day I am told they only have a 12 passenger van they shiped out all other cars this van is huge and I am not trained to operate something this big kinda funny how they dem other custermers more of a priority over my 3 week insurance rental. Now I have incured tons in gas prices where it took me over a quater tank just to bring it home. Called the 1800 number to ensure the people in ellsworth would be sent another car for me seeing they are wonderful on location and this was out of there hands. I was threatened and told I should have gone carlees if I didnt like it it was my choice to pick up the vechicle even though it was there last one. Refusal to remurment of gas as well. Now im scared to drive my rent a car and nothing but rude service out of everyone but the ellsworth location.

I had a reservation with insurance company for over two weeks when I arrive at location im advised that the only vechichle they had for me was a 12 passenger van. I confirmed my appointment the day before on location and they had 10 vechicles on the lot they since transfered all comperable cars to waterville for rentals. I called the 1800 number to ensure a new car is sent for me I get threateened and treated like crap I advise them this is a saftey concern for myself and others on the road and unaceptable no resoultion was made. Also this vechicle is guzzeling gas used over a quarter tank just to go from loction to home. I do not have the money or training to be operating this bus and this is tottaly unaceptable I ask the company remburse me up to $50 for gas on return of this unsafe huge passenger vechicle.

I had got into a accident I believe January or February of this year and a deposit was taken of mine. The employee told me the deposit would be refunded once they claim went through for who was at fault. I was also placed on the don not rent list pending the claim. I have been calling enterprise for several months the corporate office and left 3 different messages and have not received a call back the claim has been paid and I don’t have my money back.

I rented a car on 09/11/19 in ***, *** to be dropped off on 09/12/19 at ***, ***. I was in a car accident on 09/12 whereas I notified Enterprise office in ***, *** within MINUTES of the accident. I was not given help. I again called Enterprise in *** where I was given another number to call which was some accident report #. I was in shock and the rental car was towed away where I was left with all my luggage on the side of the road. I could not get Enterprise to pick me up or help AT ALL. I took a cab to the airport as I was scheduled to fly overseas for a 2 week vacation. WHen I returned home on the 26th I had a voicemail from *** at ENterprise in *** asking me where the car was as clearly they had not reported the accident and that the car was towed by the city of ***, *** -- despite me speaking with *** office TWICE and Enterprise accident person AND filing a claim with the credit card used for rental AND my primary insurance company. I called Enterprise in *** directly SIX times from the 26th- 27th where I was told various things. I was told that I would get a call back within minutes- NO call. I then was told that they could not find any record of me even renting a vehicle and that they would look into it and call me back - NO call back. I called and called where I was told each time that I would get a call back regarding this. My credit card was charge $873.08 on 09/26 which I assume was a charge for TWO weeks rental for a car that was towed away within 12 hours of the rental start time. The total cost for the ONE day rental was exactly $63.26 where I have a copy of the bill.