Enterprise Rent A Car Company Of Texas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the letter I received states that I live "within just feet" of the Ancira Dealership on Wurzbach Parkway where several vehicles were damagedPlease see the attached map where feet, mile, and miles are marked between my home and Ancira, which is miles from my home in a straight line and miles from my home while drivingThis distance statement made by Enterprise is borderline slanderBy attempting to state the damage occurred in my possession because I live within miles of a damage zone is ludicrous and incorrectThe storms that moved through San Antonio that weekend did not affect every single vehicle in San Antonio, there were many areas that DID NOT receive any hail at all, including my home Regards, [redacted]

We have been unable to make contact with customer. A voicemail message was left for customer on 3/3015. On 3/customer called and left message at 6:am. We called her again in the afternoon and left another message. We have not received a return call

Tell us why here...Enterprise reviewed Mrs***'s contract and refunded the difference between what she was charged and the weekly rate. (Refunded $110.93). We contacted both numbers listed on the contract and left a voicemail explaining our actions.Thank you

Good Morning,
We were able to issue our customer a refund to his card, a corrected invoice for the charges, and our apologies for the delay
Thank you,
*** ***

***
*** (Area Manager), *** *** (Group Rental Manager) and *** ***
(Group Risk Manager) all have spoken with the party involved. This
vehicle is very new and was inspected at the Progressive Service Center by both
Progressive and Enterprise employees before
and after this rental. Hail
passed over the San Antonio Area during the rental period and this vehicle was
returned with significant hail damage. Upon review, we found that the
renter lived approximately feet from one of our San Antonio locations that
had several cars damaged by hail. We advised customer that we
would file a claim and that they would work thru their insurance company.
We will continue to pursue the claim to fix the damages during the rental
contract

Complaint: [redacted]
I am rejecting this response because: Please provide pictures with time stamps on them to prove your claim. Also provide documentation from repair shop regarding the types of repairs were done.
Regards,
[redacted]

Contact was made with Mr. [redacted].  We will be giving him a discount and he is scheduled to return the vehicle today, March 13th.  Mr. [redacted] was satisfied with resolution and we will take care of him upon his return.

Area manager contacted the customer to make him aware of this issue and our accounting office would get this resolved.  He thanked us for providing an update.  We also covered 3 days of the rental for the inconvenience.

A copy of the reservation shows the pick up date for the rental being 4/22/2015 and the return date being
4/27/2015.  The rate of the truck on the
reservation is $59.99/Day and $299.99/Week.   
Reservation #[redacted].
A copy of the signed rental agreement by...

the
customer shows that the rates on the contract are
exactly what were on the reservation ($59.99/Day and $299.99/Week) and on the
lower part of the contract it states "I will return car by:"   04/27/2015 
3:00PM    $521.00.  This is for the amount of the rental $321.64
($299.99 + tax) plus a $200 security deposit. 
A copy of the ticket that is given to the customer upon
return shows that the customer kept this vehicle
until 5/5/2015 which was two weeks of rental versus her original week that she
had reserved.  The price was always
transparent and the original
signed contract shows that prices and our date of expected return are in
order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Sir,Please refer to my Revdex.com Online Consumer Complaint of 14 January 2016.I have received a letter from Enterprise Holdings,...

Inc . dated 29 January 2016 where they are dropping their claim against me. Please adjust your file records to reflect a closed case.Thank you for your assistance
Regards,
[redacted]

We are aware of Mr. [redacted]’s complaint and are very sorry that
he had this experience while renting a car from our company.  During
previous communication with Mr. [redacted], we explained to him that, while it was
very unfortunate that some oil leaked on his garage floor, there was...

no
indication that it was due to any negligence on the part of our company. 
The estimates provided by Mr. [redacted] were excessive in cost and included much
more than simply cleaning the concrete.  They also included professional
sealing and epoxy of the surface, which is very different than pre-loss
condition. 
 
For reasons of customer service, we offered Mr. [redacted] $200.00
to assist with cleaning costs, which he accepted.  This payment was not an
admission of guilt or liability, but simply an effort to assist Mr. [redacted]
with the cost of time and supplies to clean an oil spill on his garage floor.

Complaint: [redacted]
I am rejecting this response because: the letter I received states that I live "within just 2500 feet" of the Ancira Dealership on Wurzbach Parkway where several vehicles were damaged. Please see the attached map where 2500 feet, 1 mile, and 1.25 miles are marked between my home and Ancira, which is 1.25 miles from my home in a straight line and 1.5 miles from my home while driving. This false distance statement made by Enterprise is borderline slander. By attempting to state the damage occurred in my possession because I live within 0.5 miles of a damage zone is ludicrous and incorrect. The storms that moved through San Antonio that weekend did not affect every single vehicle in San Antonio, there were many areas that DID NOT receive any hail at all, including my home.
Regards,
[redacted]

We have resolved this concern with the customer by waiving the damage fees.

The Area Manager corresponded by email with the customer and apologized for the situation.  We refunded the entire rental of $74 instead of the requested $21.

Complaint: [redacted]
I am rejecting this response because: the alleged damage was not incurred during the rental time period, I may live close to an Enterprise location, but there was not hail at my home. Mr. [redacted] advised that the damage could have been on the vehicle prior to my taking possession and he also advised that the before and after inspections were completed differently. The before inspection was done very broadly and I was advised that anything smaller than a golf ball did not need to be documented because "those things happen." Mr. [redacted] also advised that he would not rent out a car in this horrible condition; however, the vehicle was rented to me with a large scratch (over 6 inches) on the driver door and a large stain on the front passenger seat. I also received contradictory documentation by mail from Enterprise advising "when damage is cosmetic, we may have to delay getting an estimate or completing a repair to honor existing reservations." At this time, I have submitted a formal Insurance Fraud review to the Texas Department of Insurance as I believe Enterprise is attempting to commit insurance fraud by billing my insurance for damages that were already on the vehicle prior to my possession period.
Regards,
[redacted]

Area manager left a voicemail on 5/22/17.  We will follow up with the customer and provide an update.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer will not be responsible for the balance and is no longer on a "Do Not Rent" list.  He is eligible to rent from our company in the future.

The phone number is unavailable to contact customer back. The
customer’s insurance company declined the direct bill because customer didn't
have rental coverage. We called the customer on 3/24, 4/19, 4/20 (customer
stated she would be by on 4/20 to make payment and never did), 4/25,...

4/26.
Eventually the customer dropped off the rental at a body shop and never
informed us. We charged the customer the remaining balance that was owed.