Enterprise Rent-A-Car Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]While this seems to have given Enterprise a nice way to fix some of their own internal communications problems, NOWHERE do they say they have dropped this spurious claim against us We will be glad to accept it if they apologize and completely drop this fraud attempt and send us confirmation that it is dropped completely and they will not bother us again and will stop their vigorous efforts to get to our insurance company so they can extort money from our insurance company We have refused to provide them with the insurance information, and will continue to refuse Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We did receive the letter from Enterprise Regards, [redacted]

Hello,Please see the response from my Area Manager below: I spoke to [redacted] and he aknowledged he did want to protect the car I agreed to charge him for just the DW at 12.99/day plus tax along with the $27.80/day plus tax for the two extra days they kept the car I have refunded $to his card today They also disputed the charges with their ccard company and agreed to call and reverse that dispute [redacted] Area Rental Manager Enterprise Rent-A-Car Southeast Wisconsin

RE: [redacted] - Enterprise file [redacted] To whom it may concern: Please accept this correspondence as a supplemental response to the complaint filed by Mr [redacted] We have reviewed the concerns raised by Mr [redacted] Mr [redacted] rented a Nissan Altima from Enterprise Rent-A-Car of Wisconsin, LLC dba Enterprise Rent-A-Car at W College Avenue Appleton, WIAt the time of rental, a vehicle inspection was completed in the presence of Mr [redacted] and it was determined to be rented without existing damageThis was confirmed by Mr [redacted] by him initialing on the face of the rental agreement as acknowledgement of the vehicle conditionNotwithstanding the foregoing responsibility to reimburse Enterprise Rent-A-Car for the vehicle damage, we have decided, as a matter of customer service, to close out file At Enterprise Rent-A-Car, we strive to satisfy all out customers by providing excellent customer serviceWe hope that our diligent efforts to resolve and address this matter have demonstrated out commitment to customer serviceSincerely, [redacted] Group Risk Manager