We attempted to call the customer, but didn’t get an answer or voicemailWe’ve emailed the member, explaining the following: The rental in question for double points happened in July- and there was not a double points burst at that timeSo he is not eligible for double points on the RA His last rental did have points applied- so I am confused about his concern with free days I had already moved him to Silver 8/18/2016- as a courtesy as he only has rentals this year(None last year) I explained all of this info and offered points as a gesture of good will- and am awaiting his response I will let you know as soon as we hear back from him Thanks, ***
We attempted to call the customer, but didn’t get an answer or voicemailWe’ve emailed the member, explaining the following: The rental in question for double points happened in July- and there was not a double points burst at that timeSo he is not eligible for double points on the RA His last rental did have points applied- so I am confused about his concern with free days I had already moved him to Silver 8/18/2016- as a courtesy as he only has rentals this year(None last year) I explained all of this info and offered points as a gesture of good will- and am awaiting his response I will let you know as soon as we hear back from him Thanks, ***