Enterprise Rent-A-Car (Saskatoon)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11098574, and find that this resolution is satisfactory to me Regards, [redacted]

As per our rental agreement, we are required to collect the full deductible from the renter at the time of return when a unit is damaged. After investigating Ms***' claim, it was found that the insurance company if the party by whom Ms*** was hit did pay the claim in full.
The proper paperwork was submitted to our Accounting Department to process the refund of $owed to Ms***. Ms*** has been contacted and notified that the refund is in process. She requested that we mail the check upon issuance. She has been advised to contact the Rental Manager directly if she requires further assistance or does not receive the check within business days

Mr. D[redacted] vehicle was paid off in a timely manner.  I have attached the FedEx tracking number and a copy of the check.  Our company policy is to make payment on the trade-in vehicle from the proceeds of the new car loan.  It did not take "months" to payoff Mr. [redacted]...

vehicle.  It took 24 days and the payoff was made prior to this complaint.  Mr. [redacted] purchased his new vehicle on March 1st.  I have spoken to Mr. [redacted] and he has agreed to drop this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11098574, and find that this resolution is satisfactory to me. 
Regards,
[redacted]