Enterprise Rental Car Company - All West MI locations

I will never rent a car from them again. I fly into Florida at least eight times a year and rent a car. I was traveling with my wife we had reserved the car ahead of time but when we got there we were told there were no more cars available. I showed them my confirmation number emails documentation for the reservation but they just said sorry we don't have any cars left. They never notified me ahead of time or gave me advance notice to let me know that they rented the car that I reserved. They left me and my wife stranded at the airport, none of the other car rental places had availability. Thank God for Hertz Rent-A-Car they went out of their way to find us a car and help us so that we were stuck late at night at the airport. I will be running from Hertz from now on.

Enterprise charged my card for someone else's car rental.
On June 26, 2020 my card was charged for a car rental. I called the same day I seen the charge on my card and spoke with Ashley she stated that she refunded the money. I called back 10 days later and spoke with Mark and when I asked to speak with his general manager he then hung up on me. Called back and spoke with Jeff who placed me on hold for over 20 minutes. I have yet to have my issue resolved and the customer service was very rude.

Service was very unprofessional and the workers spoke to me very rudely. I stood outside of the location was not asked if I needed water etc.
Service must improve customers should not stand outside during without being greeted properly or being asked if a beverage is needed. Workers were very rude & unprofessional.

I booked a reservation and then modified it. However, upon rental day pick up I found out the location canceled this reservation plus an additional back up confirmation. However, a new reservation had to be created under CN: *** that did not have any of my original information. The reservation was placed under another person's name who was never to be driving the vehicle. I was the sole driver returning home to *** using my company's corporate use code: ***. It was placed under another person's name, ***, and was not in my name. This was confirmed via enterprise.com several times when trying to input the reservation CN that should have been under my account and name. Enterprise customer service would state after a few emails that since I was underway and driving the vehicle to have the local branch handle the corrections. The local return branch listed as ***, *** N ***, ***, ***, did not want to handle it. I had to call Enterprise customer service again on the telephone and explain this to two different employees. The second person stated she emailed both the pickup and return locations to have this corrected for me. It has now been a full day since I returned the vehicle and no one has reached out to as stated would be by Enterprise customer service both in writing and on the telephone. I need this corrected as I am expected to return to MI for work again in two weeks.
Product_Or_Service: Rental Car
Order_Number: ***
Account_Number:

I rented a car from enterprise and the gave me a rate. I extended the car rental ask the salesman said he was going to honor the rate I was giving. I asked him multiple times if they were gonna still refund my security deposit and he insured me yes. I paid for the rental in full plus a $200 security deposit. I noticed that the deposit never fell off my credit card. I called corporate trying to figure it out and the representative hung up on me mid call because business hours closed instead of finishing the call. I never received a call back. So today I proceeded to call the location at 1125 Marion street in Niles where I got the Rental asking them why they kept my deposit. They said 'we have no weekly rates so we took the deposit to cover the rest of the cost. And I was obviously upset because I already paid for the rest of the rental in full. I'm highly upset because they did not honor their rates and handled the situation very poorly. They only gave me back Half of the deposit which I should have received it all back. They said it was a misunderstanding due to staff, however they should correct the problem not carry it on and punish the consumer. This was my first time renting a car ever, I did everything right, returned the car in proper condition. I am so turned off on ever having to rent a car again in fear of being ripped off again!
Product_Or_Service: Car rental
Account_Number:

My complaint is with the *** office off of ***. I did not have that option in the drop down. Again this is not about ***.
I am using the rental company because my personal vehicle is being worked on and the company doing the work has an account with Enterprise. With only 2 people in the office on this day, I was given a car at the last minute who was supposed to go to another couple when I heard him tell them he upgraded them from a *** to an SUV. He gave me the ***. We walked abound the car looking for any damage to the body. (Which is Normal during a rental but neither of us put our hands on the floor which now wish I had ) and I left. After a couple of day's I went to pick up something from *** and after taking bags into the house we noticed the bottom of the bags being wet. Didn't think anything of it at the time. Then a few more days go by and I am noticing my floor to be wet on the driver side. Again not thinking too much of it as it had rained and thought my shoes were causing the floor to be wet. I then noticed my duffle bag on pass side got soaked on the bottom, we tried multiple times to contact they office but they are not great at answering the phone once they did we asked about floor mats, they said its not uncommon to not have them. The day after that I put my hands on the floor on driver side and they are soaked, then I check the pass and rear both just saturated. I took they car back and explained what was going on. I even put 3 dish rags down and all were soaked and had a moldy smell. I layed on the floor looking to where a leak could potentially coming from, then thought maybe the under belly of the car was defective. My whole side of my shirt got wet. I shared this with them and everything I investigated so they could look into it. Approx. a week and a half later they called me and told me I had to file a claim to my insurance and that I caused major water damage to the vehicle. I said your kidding me. I did nothing to this car and reported to you what I found, and they want me to file a claim with my insurance company. They threatened that If I didn't return this they would report this stolen! I don't agree with this - this is a false accusation, and it's not the point that my insurance would pay for this, it's the principal of it. Not to mention they gave me the wrong paper work when they exchanged the *** to the mini van. I still have the *** paper work. what a joke. They are terrible. Someone may have done damage to this but it wasn't me. Or the under belly is defective in which the company should pay for it. (Enterprise) with their insurance don't pass it off to your customer to file a claim. It's unethical what they are wanting to do and just plain wrong. I have put in 2 calls with the complaint center on both Wednesday and Thursday of last week, to have the Corporate office contact me which they have still not done. And tomorrow will be one week. I have used Enterprise throughout my career and what a disappointment this is. Can you imagine how you would feel in being a good Samaritan and customer to report this only to have them come back at you. Who does that?? And get this when I went back to exchange the *** for the mini van I was trying to explain the issue in detail, and they were so happy that they found out who had the ***, they apparently had me and another person messed up paper work versus what vehicles we had. Just incredible. So they paid more attention to how happy they were about their mix up that the oversight to my concern with the wet floor throughout the car.

rented a car on 8-31 & returned in the same condition on 9-3 now they are trying to have me file a claim for pre existing damages that I pointed out
on 8/31 I rented a car ( 2019 ***) me and the rep did a walk around mind you the car is Gray so things are noticeable on the back bumper I seen damages the Rep pull a plastic circle out his back pocket bent down and told me that they are fine and no need to be concern by it being a 2019 I was kind of skeptical so I asked he had any other vehicle he told me there was a an black *** but the *** is better and its good on gas . I only need the car from Friday to Sunday but since Monday was a holiday and they are closed on Sundays I had to pay for and extra day I didn't need. He did mention that I could of dropped it off early because I wanted paperwork for the return not knowing everything was done by email for the return. I only went to Enterprise because my original reservation was with *** but they are only in the airport. When I dropped on the vehicle during business hours I walked in and handed him the keys and left. I knew everything was fine I put the gas back to when I first got it . So the a rep called me saying hey there is damage done to the bumper I said NO ITS NOT he immediately say I need you to file a claim I say for what he say for a puncture impact I say that thing at the bottom he say yes I stated I pointed that out to a rep and he used a plastic circle and said it was fine. So the Rep gets loud I asked for a Mgr number he gave me a number to Ibrahim T who did call me back but I haven't heard anything from yet I left 2 voicemail no CALL BACK . So now I'm upset I called that office back again and said who was the rep who assisted me with this rental come to find out it was the rep who initially called me Im like Sir do you remember bending and tell me these damages were ok he said he kind of and ask me why didn't I take any picture I said Pictures for what when we both seen these already. I even reached out to Enterprise *** page on sept 9.10.12.15 and now Oct 4 I DID EVERYTHING THEY ASKED ME TO DO AND NO ONE CONTACTED ME I READ UP ON SOME OF ENTERPRISE COMPLAINTS AND NOTICED THIS IS A BIG ISSUE ENTERPRISE HAVE WITH BLAMING CUSTOMER ON PRE EXISTED DAMAGES NOW THEY ARE SENDING ME A BILL FOR 978.63 THIS IS Ridiculous . I would like for someone to stop this from happening to other ppl cause this is not right. I pray they have video footage cause I will not stop until this is resolved PLEASE REVIEW THIS LOCATION THEY HAD THIS HAPPEN TO SOMEONE BEFORE THIS IS SAD AND I WISHED I WOULD OF STUCK TO *** LIKE THE ORGINAL PLAN IT WAS JUST TO FAR AWAY I THINK THEY ARE DOING THIS CAUSE IT WAS A CORPORATE ACCT AND THOUGHT IT WOULD BE A EASY TARGET BUT I WILL NOT AGREE TO SOMETHING I DID NOT DO.

I needed to drop a vehicle off in Wyoming, Michigan on 9/18/19.
On 9/17/19 I attempted to make a reservation at Enterprise Rent-A-Car located at ***. They had no vehicles available so I made a reservation for a car on 9/19/19.
On 9/18/19, I called the Enterprise at *** after they opened.
I explained that I was brining a vehicle up to drop off on ***. and I wanted to see if they had any cars available on 9/18/19.
I spoke with and agent by the name of Zack and after a few minutes he came back and stated they would have cars available for pickup between 11:00 and noon which is when I planned to arrive.
I explained in detail to Zack that I was only leaving on the 2.5 hour and 157 mile drive if he was certain they would have a car for me on 9/18/19.
He stated they would definitely have cars at that time.
So I left for Wyoming, Mi.
At 9:23AM on 9/18/19, after I had already left, I received a phone call from AJ at the aforementioned Enterprise. I initially received a voicemail which stated that they would not have a car available for me now on 09/18/19 like Zack had guaranteed.
When I spoke to AJ, he apologized for the inconvenience but took no action to assist me in remedying the situation. I was over halfway to my destination, now had no rental car, no overnight bag and no hotel room. AJ offered me no assistance what so ever in helping me. I felt like he could care less.
I explained that I am an airline pilot and when my airline makes a mistake like this the airline pays for the customers meals and hotel. He stated he could not do that, because I asked him directly to pay for a hotel room if I need to get one and he flat out said no.
Over the years I have spent many thousands of dollars at various Enterprise Rental facilities, but due to AJ's don't care attitude, I will never rent from Enterprise again. They really left me stuck.

I had a rental vehicle and one of the tires started leaking air so I stopped at a truck stop and bought a can of fix-a-flat for $16.95 and put it in then put more air into the tire and got back on the road to home . I got about 3 miles and the tire blew because the fix-a-flat did not seal it so I was stranded on the highway at 5am and had no way to contact the Enterprise office because they don't open until 8am . I went to change the tire but the company removes the lug wrench and tire jack to keep people from stealing them . I did have a spare tire (donut) but no way to change it . I had to call for a wrecker to come to change the tire so I could get back home . This cost me $48.30 and I have the receipt which I took both receipts back to the office when they opened and they made copies to send in for a refund but apparently the company has changed their minds and refuse to refund me . They said they put new tires on the vehicle but it was their vehicle and I had to take it into Discount Tire to have that done on my time . I just want to be reimbursed for my expenses I had to their vehicle while I was renting it while my vehicle was in the body shop .
Product_Or_Service: Enterprise Car Rental

Damage claim fraud I rented a car June 3rd. Rental Agreement number ***
I had the Enterprise representative inspect the vehicle on pickup for preexisting damage and it was inspected by the area manager Aaron C on delivery. There was absolutely no damage to the car that occurred under my possession of this vehicle. The car was checked in after being looked over and I was told everything looked good and there was nothing further required of me. I turned in keys to Aaron and then he called their branch Shuttle driver to come pick me up to give me ride to my final destination a couple miles up the road. I received on 6/13/19 by postal mail a notice of a damage claim that had been open up my Enterprise dated 6/6/19 Claim #***. I immediately called the Damage Recovery Unit to tell them there is some mistake or understanding here and I had not damage the vehicle. They said there was reported damage to hood, roof, and windshield. I replied: telling them there was not when I had the car and that this is a mistake or fraudulent claim. They said they would note the claim. I then called both branches (pickup and drop off) and spoke to the branch manager Erin K of Angola IN and another representative of Grand Rapids, MI. Erin stated their branch had no record or recollection of any damage to the vehicle (even though your Damage Recovery Unit told me that the Angola IN branch was the branch that opened / filed the claim). The Grand Rapids representative told me he had no information or record of damage and that he would take to the area manager to see if he could get me any more information. I am very upset with what has transpired here , not to mention the time it has taken for me to dispute this bogus claim. I expect for someone to contact me with proof this claim has been closed and whoever opened it under my name to be reprimanded. I called back your Damage Recovery Unit and told them to the same effect of what has been communicated here. Adriana Extension *** of the Damage Recovery Unit told me the claim hold and I could ignore the claim letter where it stated I should contact my insurance company and/or credit card company to report this claim. I later in the day received a call back from Erin the branch manager for Angola,IN. She tells me the claim is for hail damage. She also said that the Grand Rapids branch committed forgery by initialing by initials on a damage report that was done after I left their location without my consent or knowledge. This branch them proceeded to lie to Erin saying they went over the damage with me when I returned the car. It should be noted that I only had the car for less than 3 hours in my possession for a one way trip from Angola, IN to Grand Rapids, MI and there was no hail or stormy weather on this day o June 3rd, 2019. It appears that someone within Enterprise is trying to commit insurance fraud and involving me in their crime. *** Ph: *** Email:

On 4/26/19 we were on our way to *** for our grandson's college graduation. We had driven 1200 miles from FL to attend. We had boxes of personal items in our car. The car was damaged on the freeway about 4:15 p.m. and rendered inoperable. While at a *** gas station on 28th St. we contacted the nearby Enterprise Rent-A-Car @***. A gentleman by the name of Ed at this number assured us Enterprise would deliver a car to us by 5:30 p.m. 5:30 came and went and no rental car appeared. The tow truck driver we contacted to tow our car to the local car dealership from *** helped us unload our personal items from our car and waited with us until almost 6 p.m. We made numerous efforts to contact Enterprise to follow up on the rental car but their phone was NEVER answered and a rental car was NEVER delivered to us. We gave up our efforts at 6 p.m., closing time reflected on Enterprise's web site. Because a RENTAL CAR WAS NEVER DELIVERED TO US we were unable to attend our grandson's ceremony. Within days, we subsequently contacted the 28th St. Enterprise business and spoke with numerous individuals, several identifying themselves as "manager". One "manager" named Aaron assured us we would receive compensation of $250.15 due to their non-delivery of a rental car and causing us to miss our grandson's graduation. It has been over 3 weeks since Aaron promised this compensation and as of today's date, 6/10/19, the compensation has not been forthcoming. Each time we are able to reach a "manager" we get a different story of when our compensation will be forthcoming or we are told the last identified manager is on vacation and not available to give us any information. We leave messages for the "manager" but receive no return call as promised.
Product_Or_Service: Car Rental on 4/26/19
Order_Number: N/A
Account_Number: By Phone

I was refused the reservation for a rental car for no good reason.
on 4/12/2019, insurance company switched me to Enterprise rental from ***. I picked up car on 4/12 from Enterprise (Brandon M #***) on Garfield, and after I received the insurance check I dropped off on 4/25 at the airport location Enterprise which Brandon said would be no problem. The reason I dropped there was because the evening before I made a reservation to rent a car that I would be paying for while I car shop.
Upon dropping off and picking up I was dealing with Josiah B at Enterprise. Initally he was trying to get me to keep the car I had, and I was okay with that as long as it was for the rate that I reserved at online. Then he said that I needed a credit card to rent from them or do a 250 deposit. I told him that I did not need that before, or when I rented from ***. He then became a bit rude and I told him that I would like to just return this vehicle and for him to hold my reservation until I was able to secure a car with ***. After finding out that *** had no vehicle, I went back to Josiah to pick up my reserved car and pay the deposit. He flat out refused my reservation. At that point I became a bit angry, but did refrain from cussing, or threatening etc. I told him I would call his manager. I then called Brandon at the original location to secure a car there. He said that is fine come on over. In the Taxi on the way there, he called me back (after Josiah called him and told him not to rent to me), and said that since I had an Alabama license he would be unable to rent to me. There wass no valis reason for these two to refuse me service.

I received a letter from Enterprise's Damage Recovery Unit 2 weeks after dropping off a rental car. The letter contains no information about the damage other than "Our Damage Recovery Unit has received notification of damage or loss to the vehicle you rented." The letter asks me to "contact my insurance company and/or credit card company to report this claim." The letter also gives the option to pay the claim myself and they will send a bill. No other documentation is included. I returned the rental car on 12/14/2018 to the body shop where our car was repaired. Enterprise did not have someone available to come to the body shop so told me to leave the car there and they would send someone to get it. After researching on the internet, I now realize that this is their scam. They make it seem convenient that you can return the car somewhere other than their office but, this really is their opportunity to claim that the car was damaged while technically still in my possession, according to their contract. I did thoroughly walk around the car with a body shop employee when it was dropped off and there was NO damage. Of course I was naively not aware of the risk of Enterprise claiming damage after I left the body shop so I did not take photos or get anything in writing. I also feel that if there were damage, someone from the *** office would/should have contacted me immediately. Instead, I received only a letter 2 weeks after dropping the car off. Car was dropped off in perfect condition on 12/14/18. The letter was received on 12/29/18, although the date on the letter is 12/19/18. This car WAS NOT damaged while in my possession and I should not be responsible for repair costs. To this day, I do not know when Enterprise finally had someone available to retrieve the car, what the damage is, or when the damage happened. The letter does say that they will send the "supporting documentation" with the bill but, since I know the car was not damaged while I had it, this is irrelevant.
Product_Or_Service: Rental Car
Account_Number: Rental Agreement #RA

Iam sure that your office is a very busy office but I found your office on the internet and felt your office might be able to help us.
Thanks you for your time in advance!
My husband and I rented a car from Enterprise in Battle Creek on 10/10/18 thru 10/17/18. On our return the customer representative pointed out a dent on the front bumper of the passenger side of the car.
We pointed out the dent on the passenger side fender the day that we rented the car and the representative said that he took pictures of it and notated it on his hand help computer. I pulled out my phone and was going to take a picture of the dent and he said that it was noted in his computer along with a picture so I did not take a picture. We were all talking about the trip and other things and proceeded to do paperwork and we went on our way with the rental car on our trip.
The day we returned and they pointed out the dent they suggested we file a claim with our car insurance and we said that we would not due the fact that the dent on the passenger side fender was already there when we picked up the car and the representative said that there was no record of the dent being there when we picked up the car. (This was another representative that was not there the day we picked up the car and the representative that we signed papers with worked in Kalamazoo and was not there the day we brought it back.
They said that they would put in a claim to have it fixed and get in touch with us and it would be just a matter of popping out the dent on the passenger side fender.
I called the claims office and told them the whole story and told them that we were not responsible for this.
We received the claim amount due and we are disputing this also!!
They claimed that the whole right front side fender had to be replaced and was charging us for this.
*** said that the fender did not have to be replaced they could have just popped it out but that Enterprise wanted the whole right side fender replaced, so we are disputing the repair charges also.
The claim number is *** and the charges are $1,258.37
Please let me know if this is something your office can help me and my husband with
You can contact me at ***
***
***
***

Email at ***
or ***
Product_Or_Service: Rental of car
Account_Number:

My vacation was ruined due to my rental car nightmare
Let me start off by saying my vacation was totally ruined by your company. I booked a rental car for *** for 6/25 because we were supposed to return on 6/26. We went to pick up the car for reservation number *** and when we got there, they had no cars and the lady said you are the 4th person I had to turn away from not having cars. We called the reservation center back and they said they had cars in *** so we drove there and when we got there, they also did not have any cars. We drove to both places at it took around 4 hours of our vacation so we went back to the cabin and asked the lady if we could stay another day and she said for $500 so we did because we had no other choice. We called the reservation center back and tried to reserve another car the next day and they said they had some in *** and I said are you sure and he said he was looking at the computer screen and said they for sure have cars. We drove up there again around 4:00pm and guess what, no cars again. We had to stay another day at the cabin which was another $500. Keep in mind all this driving was with a 4 and 2 and a half year old in the back seat. We woke up the next day and called Alamo and they reserved us a car at the airport and guess what, no problems at all. A couple people at Enterprise told me that this is a known issue that happens all the time there. This is unacceptable. I am out $1,000 plus used 2 extra days of vacation from work and totally ruined my vacation.

I have been attempting to get a response out of this company for almost a year on a due not rent that was placed on my account without my knowledge. Here is the beginning of the last set of messages I started sending in again around March of this year: Poor Customer Experience (***)Inbox"EHI ? Care Enterprise"to meMar 8DetailsThis message has been modified to fit your screen. Tap here to show original. Enterprise LogoAs promised, here is your confirmation e-mail! A member of our customer service team will be in touch soon. In the meantime, if you need to provide our team with any additional details, feel free to respond to this e-mail. Sincerely, Enterprise Rent-A-Car*** - 03/08/2018 09:59 AMTo whom this may concern:Good Morning,My name is *** (Formerly ***) and I have tried connecting with someone to assist me with getting a derogatory mark removed from my enterprise customer file for quite some time. Last year I rented a Jeep Patriot from your establishment on 28th street in Grand Rapids, Michigan, which is not the usual location in frequent for services. I'm a known member at your Alpine location and Plainfield location here in Grand Rapids, Michigan. If you look at my history I have never had any issues from either establishment. The morning I was to return the Jeep Patriot I called the 28th street location because I was running late and asked if my brother could return the car and a guy named Anthony said sure no problem. No one offered the service of coming to pick up the vehicle or any other options as of there was an issue. He simply stated okay. I received my deposit back within that same week and thought nothing else of it. I went back a few months later to rent a vehicle because the other locations were no longer open and I decided last minute my car would not surfice on the road the way my tires were. When I got to the location I was told I was unable to rent because I was put on the do not rent list. I had not been told or notified of why this had happened prior to coming in that day. When I asked to speak with the manager I was told there would be nothing he could do, once it is added on I have to go through the 1-800 # or the 517 # he provides me. I asked them what I was supposed to do at this point and they said well maybe Hertz next door can help but you may want to hurry because they close in 5 minutes. I was very appalled by the service I was given having been a customer for so long. One for never being notified and then for the individuals in the establishment to act as if it was not their concern at all. I left and went over to Hertz only to be told what I already kind of knew on a Friday, 'everything's already rented, sorry.? I called the 517 # with no directions on what extensions to choose or who to ask for on several occasions and I have never received any callbacks. When I call the 1-800 numbers to file complaints they take my information and say they will send over to the office to have them review it. When I call the office location they tell me they have nothing to do with it, so I'm back at square one and getting nowhere. I made a review about the situation on Facebook and was told to send an email about the situation to this email addrsss so hopefully someone can figure out how to assist me with this. I can be reached by phone at ***. Due to the length of time it has been since this occurred I no longer have the agreement information that was requested via Facebook.That most recent phone call was last week, I then went to their Facebook page and let them know I would be contacting Revdex.com because I'm continuously told the same thing and no one is contacting me. I was sent the same message I was months ago requesting my information.
Product_Or_Service: Jeep Patriot

I reserved a van, had a confirmation number and was told they overbooked to go to a different car company *** they couldn't do anything
I have a confirmation number ***-***-*** from the Enterprise on *** made on February 8th for March 2nd through March 12th. On Feb 22 I got a voicemail after 6 stating that they had over booked and they needed to cancel my reservation how many inches. I immediately called the 1-800 number talk to *** who was very nice and said not worried that they had to make it right because I had a confirmation number. He told me to call the next day the local office and they would make it right. I called them the next day and talk to the manager at the *** office and he said they had overbooked mistakenly in would have to cancel my reservation I asked them what they would do for me they said there was nothing they could do. I told them I needed a van because I had stopped calling other car companies because they said I had a van for spring break by this time it was a week and a half until vacation and there was no one in Michigan that had any 12 passenger vans for me. I asked to speak to the escalation Department and I filed a complaint and the operator said someone would get back to me in 24 to 48 hours. I never heard back from anyone so I called on Saturday 224 and spoke to the escalation Department the person I spoke to I believed name was *** and he said that he would fall and immediate issue and a supervisor would get in touch with me within 2 hours. I waited until 6 that night never heard from anyone so called again spoke to a manager who knew immediately what was going on and told me there was nothing they could do and I needed to go to a different car company to rent a van and that they would not honor the confirmation number that they had given me. Or I asked them if they would get a different passenger van from a different state and he said no he would not and said again go to a different car company to rent a van. He was very rude and disrespectful

I called Enterprise on 10/10/17 and authorized a $50 payment to assist my brother using my mom's debit card. I am her power of attorney and she gave permission for this one time payment. I specifically stated to Enterprise that this debit card was not to be saved and/or used again that if they needed any additional payment, they needed to work with my brother who was in a contract with them. Then on 10/16/17 Rockford Enterprise charged the debit card an additional $200. I contacted them and they stated, "We always take a card for the file." I have no issue with that, however, on 10/10/17, I was told that paying the one time charge of $50 was not an issue and the debit card number would not be saved or utilized again. I am in dispute status with the bank, Fifth Third, and I just noticed that my mom's debit card was deducted the $200 which means she must have lost the dispute. I will contact Fifth Third to pursuit the next step, but I am thoroughly disgusted as Rockford Enterprise not only lied, but are now using 'contract jargon' when I specifically asked the questions to avoid this type of a situation. My mother is on a fixed income, living mainly off social security and Enterprise, in essence, stole this $200 from her account.
Account_Number:

My reserved vehicle was not available at Enterprise. They gave it to someone else.
I reserved a vehicle through enterprise for pickup at the *** airport on 11 September 2017. When I arrived, they told me they were out of vehicles and that I should go to Hertz. Hertz only had vehicles for their customers who reserved them. I waited in excess of 2.5 hours to receive a vehicle from Hertz. Kyle, the Enterprise representative was very rude in condescending. I spoke to *** at the Enterprise 800 number. He told me that my formal complaint had been filed and I would hear back from someone in 48 hours. I have not heard back from anyone.