Enterprise Roofing & Sheet Metal Co

–As of 0617, the customer has been globally unsubscribed to all Cinemax and HBO Newsletters and Marketing emails

To whom it may concern:The HBO GO team will be in touch directly about a resolution for this subscriber.HBO Consumer Affairs [redacted]

To whom it may concern, Thank you for bringing this issue to our attentionHBO Now Customer Service in turn got in touch with the Roku team, who issued this consumer $in service credit for HBO Now through his Roku deviceAn email was sent containing this information on August **, We believe this issue is now resolved, and can provide history of our correspondence with this consumer upon request Please do not hesitate to reach out with any additional questionsHBO Consumer Affairs [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We’ve been working with our Partner, Samsung, to resolve the Customer’s request As of 5/*, the Customer has access to the HBO NOW service and the 7-month promo he had originally been entitled to receive

To point (1) We cannot request an Businesses to change their business policies or their business operationsTo clarify - HBO should cease advertising online services for [redacted] via online viewing if the service does not work, and make detailed revisions to their website, terms and conditions, and advertisements to remove this branding, unless they establish an actual customer support department for their website, rather than having customer support that is only proficient in the mobile applicationTo point (2) Desired Outcome StatementHBO needs to provide either a working website, the removal of advertisements for viewing thru their website, or offer another alternative where I may use their service other than the mobile application that does not require the purchase of additional equipmentIf this cannot be done, they either need to provide the additional equipment at no cost or create a method where I can seek recompense, other than forwarding all billing issues to a third party that will not assist

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for doing that. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Pertaining to this issue, the HBO NOW team collectively agreed that the best approach was to provide Drew with a refundWe have reached out to [redacted] to help facilitate the request; a month’s refund has been reinstated for the consumer by ***We believe in this particular circumstance, [redacted] would not have cancelled [redacted] subscription without his consent/authorizationThis is assuming that his credit card information was valid and he was not in payment arrearsPlease do not hesitate to reach out with any additional questionsHBO Consumer Affairs [redacted]

HBO NOW Customer Support Team will email Customer and request a convenient time for a follcallOver the phone, our team will then connect with the [redacted] CS team over the phone and help facilitate a resolutionOne missing piece in previous support interactions with this Customer was a clarification of his/her [redacted] email/IDWe believe that the Customer may have been logged in under the wrong [redacted] account during previous support interactionsThis is what may have led to confusion with the [redacted] CS representative and why the GP team showed that the Customer did not have an active HBO NOW subscription Email to be sent to Customer: Dear [redacted] , We’re writing in regards to your request to cancel your HBO NOW subscription through [redacted] ***We understand your frustration and are here to help Since your subscription is with [redacted] ***, your subscription is solely and securely managed by [redacted] ***While the HBO NOW Support Team is not able to directly cancel your HBO NOW subscription through [redacted] ***, we can help connect you with the [redacted] support team and facilitate your cancellation request Please let us know of a convenient time for our team to give you call and assist with your request Thank you, HBO NOW Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke to an HBO representative on the phone about this issue and she didn't say it was the way the discs were supposed to workShe said she would send me a new set of disksAnd there was no explanation with the return I received Also, I have used other HBO blue ray discs that have had the start over where you left off feature I do recall that early in the history of Blu ray movies, some of them didn't have it, but they offered work around solutions In any case, I don't think anyone wants to watch a long series on Blue ray discs that doesn't have this feature Every time I turn an episode off, I have to start at the beginning of the disc and fast forward when I go back to it That's aggravating and a ridiculous waste of time HBO should have warned consumers of this problem I am stuck with an expensive blue ray purchase that I am never going to watch.I want my money back so I can buy the series in regular DVDs Or HBO can just exchange what I have for DVDs But I don't want to return the Blue rays again unless they provide return postage I had to pay $the last time.The bottom line HBO customer service is terrible I won't forget it, and I hope that the people who read this on the Revdex.com website let other people know too In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not want this resolved individuallyThat is why I began working this issue through the Revdex.comI have been contacted by HBO saying the issue has been resolved, however, I have had no offers of restitutionI prefer this issue to be resolved in the full light of an independent observerI attempted to resolve this issue alone for monthsOnly after filing a complaint through the Revdex.com has any measurable action been takenEven if the core problem has been resolved, which I have not been able to fully test yet, I do not think it is appropriate to close out this Revdex.com complaint until the issue is fully resolved, and I do not think it is fully resolved until an agreement on restitution is reached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We’ve made contact with [redacted] and have attempted callbacks during the time provided (7/ [redacted] at 10:40am PT and then again on 8/ [redacted] at 11:30am PT)While we haven’t been able to successfully reach [redacted] via phone, we’ve continued to follow up on 7/**, 7/**, 7/**, 7/ [redacted] and once more via email on 8/*, when we provided a full account of steps which we hope can help guide [redacted] through each of her questions, including: 1) Overview of differences between HBO through [redacted] Channels versus HBO NOW through [redacted] App Store 2) Helpful steps to get signed in to the HBO NOW app using her current HBO subscription 3) Additional steps on how we can further assist We will continue to work with [redacted] to make sure she can get back into the HBO NOW product

· – HBO NOW CS Team resolved the Customer’s request· – HBO NOW CS Team followed up with the Customer via the phone number provided and left a message confirming resolution

To whom it may concern, We recently received a letter from the RevDex.com regarding a consumer whose attempts to activate our HBO Go service on his Samsung Smart TV were unsuccessful. Our team reached out in response to his initial request for assistance, on July **. We regret that the consumer did not find this correspondence to be effective. Since receiving the complaint from the RevDex.com, the HBO GO Team has followed up with the consumer directly on November [redacted] with more details regarding the issue he experienced. Upon his response, the HBO Go Team will continue to assist the consumer in order to come up with a solution. We can provide a paper copy of our correspondence with the consumer upon request. HBO Consumer Affairs [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Confirming that HBO NOW CS was able to make a special accommodation to support the Customer’s requestOur team called the Customer on 3/** to convey this updateThe actual process was
completed today, 4/*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern: Thank you for contacting HBOWe have
checked on this with the appropriate departmentOur HBO Go support team is aware of an ongoing technical issue with Xbox One users, which is currently being addressed with MicrosoftAs of yet, there is no resolution for this issueHBO Go has consistently been in contact with the Microsoft team to work toward a resolutionThe HBO Go team has been in touch with Noah previously, and will be sure to update Noah upon any new information We can provide documentation of conversations between Microsoft & HBO Go upon request Thank you HBO Consumer Affairs***

HBO NOW CS Team followed up with the Customer and resolved the request on 11/**/