Company Respond to Revdex.com Case # [redacted] – [redacted] November 20, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: href="tel:%28609%29%20588-0808" value="+[redacted] " target="_blank" #1155cc;">###-###-#### Fax: ###-###-#### Email: [redacted] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please note that Enterprise Van Lines is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesWe respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint againstThus will ensure a fair investigation for both the customer as well as the companyPlease provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations)We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is renderedWe strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standingVery Truly, Customer Service Department Enterprise Van Lines
I am rejecting this response because:We have already been through a claim and investigationAn offer was made by Enterprise Van Lines, which we accepted and had notarizedThe paperwork was received by MovingClaims.net on December who then alerted EVL to cut us a checkWe are just waiting on our refund check of $nowI am happy to provide a copy of the final settlement paperwork if needed
Company Respond to Revdex.com Case #[redacted] – [redacted] November 20, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone:
href="tel:%28609%29%20588-0808" value="+16[redacted]" target="_blank" "">###-###-#### Fax: ###-###-#### Email: [redacted] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please note that Enterprise Van Lines is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer's claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesWe respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint againstThus will ensure a fair investigation for both the customer as well as the companyPlease provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations)We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is renderedWe strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standingVery Truly, Customer Service Department Enterprise Van Lines
Please note that Enterprise Van Lines is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically...
important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company. Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations). We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered. We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly, Customer Service Department Enterprise Van Lines
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because:I am only requesting a settlement of $45.00. By the time I copy all documents and provide evidence, this will cost me more than the $45.00. The company already has copies of everything they are asking for. I believe this to be a stall tactic and adding more expense on me will only make any settlement foolish. Thank you for making them aware of my claim.
I am rejecting this response because:We have already been through a claim and investigation. An offer was made by Enterprise Van Lines, which we accepted and had notarized. The paperwork was received by MovingClaims.net on December 2 who then alerted EVL to cut us a check. We are just waiting on our refund check of $1750.00 now. I am happy to provide a copy of the final settlement paperwork if needed.
Company Respond to Revdex.com Case # [redacted] – [redacted] November 20, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: href="tel:%28609%29%20588-0808" value="+[redacted] " target="_blank" #1155cc;">###-###-#### Fax: ###-###-#### Email: [redacted] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please note that Enterprise Van Lines is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesWe respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint againstThus will ensure a fair investigation for both the customer as well as the companyPlease provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations)We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is renderedWe strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standingVery Truly, Customer Service Department Enterprise Van Lines
I am rejecting this response because:We have already been through a claim and investigationAn offer was made by Enterprise Van Lines, which we accepted and had notarizedThe paperwork was received by MovingClaims.net on December who then alerted EVL to cut us a checkWe are just waiting on our refund check of $nowI am happy to provide a copy of the final settlement paperwork if needed
Company Respond to Revdex.com Case #[redacted] – [redacted] November 20, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone:
href="tel:%28609%29%20588-0808" value="+16[redacted]" target="_blank" "">###-###-#### Fax: ###-###-#### Email: [redacted] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please note that Enterprise Van Lines is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer's claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesWe respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint againstThus will ensure a fair investigation for both the customer as well as the companyPlease provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations)We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is renderedWe strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standingVery Truly, Customer Service Department Enterprise Van Lines
Please note that Enterprise Van Lines is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically...
important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company. Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations). We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered. We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly, Customer Service Department Enterprise Van Lines
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because:I am only requesting a settlement of $45.00. By the time I copy all documents and provide evidence, this will cost me more than the $45.00. The company already has copies of everything they are asking for. I believe this to be a stall tactic and adding more expense on me will only make any settlement foolish. Thank you for making them aware of my claim.
I am rejecting this response because:We have already been through a claim and investigation. An offer was made by Enterprise Van Lines, which we accepted and had notarized. The paperwork was received by MovingClaims.net on December 2 who then alerted EVL to cut us a check. We are just waiting on our refund check of $1750.00 now. I am happy to provide a copy of the final settlement paperwork if needed.