Entertainment Cruises

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Contact Name and Title: [redacted] Admin Mgr Contact Phone: [redacted] Contact Email: [redacted] Mr[redacted] did purchase a ticket at the ticket booth for the Odyssey Dinner on Sunday May 10, His confirmation number is and paid $with his Visa The issue that Mr[redacted] has with the Groupon ticket he purchased on May 9th is a valid issue but the refund needs to be from GrouponWhen a guest buys a Groupon Voucher it clearly states on the voucher they need to then book a reservation through Odyssey reservationsGroupon Vouchers are only valid on dates that we have Groupon seats availableMothers Day is a holiday cruise and Groupon seats are not availableIf they were we would have been happy to apply his Groupon to his reservation Mr[redacted] can either use the Groupon voucher for a future cruise or contact Groupon for his refund from Groupon I would have called Mr[redacted] directly but we do not have any direct contact information for him other than an address at [redacted] Air Force Base If you have any further questions please contact [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand what Mr[redacted] advised about taking up any monetary issues with Groupon, however, that was only one aspect of the complaintThe other issue had to deal with the poor service:no menus for minutes, no water, and no bread at the table Final Business Response / [redacted] (4000, 9, 2015/06/03) */ A credit to Mr[redacted] Visa Card ending in [redacted] in the amount of $was processed this morningPlease allow 3-business days for this to be reflected on your credit card statementI have also mailed out a voucher valid for dinner for for Mr[redacted] and a guest to cruise as my guest again on OdysseyI have also followed up with a voicemail message on Mr[redacted] cell phoneIt Mr[redacted] has any further questions he may call me direct at [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We sincerely apologize for the mistake and delay getting back to the guestThis guest should have been contacted by our GM regarding this situationMr [redacted] will be receiving a refund in the form of a check payment which will be sent to him via [redacted] once that check has been cut by our accounting department this week

Her cruise was May 30th.The resolution was, we waived the balance that the group owed us, which was equivalent to the refund she was looking for. The reason the group was unhappy in the first place is because they couldn’t pay their final balance days out as their contract
stated. According to their signed contract they were to not be allowed to cruise if balance was not paid, but we waived that as well. We gave her two weeks post cruise to pay the balance which she could not do, that is when she decided to write the letter to the BBC. They are a military organization (NATO), so they were tax exempt, however they could not provide us with tax exempt forms until weeks after the cruise either, which we made another exception for as well. Once we go the form, we applied the tax exempt and then attempted to collect final balance.We spoke with her on board and she was very happy and let us know she would pay the balance that Friday, June 2nd. She never mentioned on board that she had people that didn’t show up. On June 2nd she emailed us letting us know she had a family emergency and she would be out until the 12th of June. At that point she also told us that the person that was supposed to supply the tax exempt form was also out. On June 12th when she returned she followed up and said she still couldn’t track down the tax exempt form. At that point we told her we would need to collect the past due balance, but would be happy to refund the taxes if and when they supplied the form. This is the point where she started getting frustrated. I think she assumed we would waive the entire balance due. After that she stopped communicating, wrote a letter to the BBC and to our CEO. That was the point we received the tax exempt, but also waived the balance due, which made up for the refund she was looking for

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jason [redacted]

We sincerely apologize for the mistake and delay getting back to the guest. This guest should have been contacted by our GM regarding this situation. Mr. [redacted] will be receiving a refund in the form of a check payment which will be sent to him via [redacted] once that check has been cut by our accounting...

department this week.

Initial Business Response /* (1000, 5, 2015/05/20) */
Contact Name and Title: [redacted] Admin Mgr
Contact Phone: [redacted]
Contact Email: [redacted]
Mr.[redacted] did purchase a ticket at the ticket booth for the Odyssey Dinner on Sunday May 10, 2015. His...

confirmation number is 2025950 and paid $271.04 with his Visa.
The issue that Mr.[redacted] has with the Groupon ticket he purchased on May 9th is a valid issue but the refund needs to be from Groupon. When a guest buys a Groupon Voucher it clearly states on the voucher they need to then book a reservation through Odyssey reservations. Groupon Vouchers are only valid on dates that we have Groupon seats available. Mothers Day is a holiday cruise and Groupon seats are not available. If they were we would have been happy to apply his Groupon to his reservation.
Mr.[redacted] can either use the Groupon voucher for a future cruise or contact Groupon for his refund from Groupon.
I would have called Mr.[redacted] directly but we do not have any direct contact information for him other than an address at [redacted] Air Force Base.
If you have any further questions please contact [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand what Mr.[redacted] advised about taking up any monetary issues with Groupon, however, that was only one aspect of the complaint. The other issue had to deal with the poor service:no menus for 10 minutes, no water, and no bread at the table.
Final Business Response /* (4000, 9, 2015/06/03) */
A credit to Mr.[redacted] Visa Card ending in[redacted] in the amount of $120.00 was processed this morning. Please allow 3-5 business days for this to be reflected on your credit card statement. I have also mailed out a voucher valid for dinner for 2 for Mr.[redacted] and a guest to cruise as my guest again on Odyssey. I have also followed up with a voicemail message on Mr.[redacted] cell phone. It Mr.[redacted] has any further questions he may call me direct at [redacted].
Final Consumer Response /* (2000, 11, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)