Entertainment Earth

I had a package shipped a month ago but never got it after 14 days they let me file a claim but never refunded or shipped. My item. I have been told so many lies that I don't believe anything. For almost two weeks I have been told they are shipping but cannot give me a shipping date.they cut off the chat communications with me and will not answer email my only way to contact them is by phone where I usually wait an hour for them to pick up then I am told the same thing day in and day out. The original package had 6 items in it. They did finally ship only 1 item which I received today but still no answer on the rest of my order. I think they did this on purpose and made it personal.

This review is regarding Entertainment Earth's Distribution service. I'm a reseller of toys/collectibles and just re-started my business at the end of 2014. I've been using EE Distribution as a supplier for figures, statues, and other collectibles.

EE Distribution gives you an ETA on when items will be released. They also have item statuses which will tell you if they're in stock, sold out, pre-order only, pre-sold out, cancelled, etc. When items are pre-orderable, they have a drop-down list of quantities that extend to about 600 pieces for some items. Sometimes more, sometimes less. I imagine this is based on their expected orders from the manufacturer.

When you pre-order something that isn't pre-sold out, you would expect that your order will be available at the estimated release date. Sometimes that's true, but then there are the other times.

For instance, I pre-ordered 36 Carnage (from a Marvel Comics line) figures in December 2014, with the expected delivery of April 2014. It's not April and I've received about 50 orders for this figure (people expecting that it will arrive when it's stated to arrive, which is fairly typical across the industry). 36 will be arriving from EE (or so I thought), and the remainder + extras from my second supplier.

I checked on my order status today and saw that my order was updated to "36 items backordered," even though I had ordered 36 of these items 4 months ago. There was no e-mail, no phone call, no communication of any kind regarding this change in status.

You might think "Ok, backordered isn't so bad..." but you have no idea when those backordered items will be released. Many times, when something is "pre-sold out," it means you're screwed until several months to possibly a year down the road, when the manufacturer decides to re-produce these items, due to popularity. There's no way of knowing, and EE Distribution will do nothing to make this right.

If you attempt to cancel the order, they'll charge you a 15% cancellation fee (which isn't even listed anywhere on their site. There's literally no mention of a fee in their help section, FAQ page, or in their disclaimer page." I only know about this fee, because I asked my sales rep about another item that's never coming in. It's another one of those instances where you pre-ordered it, yet they're continuously pushing the release date back (no, not pre-sold out, just never releasing). You'd think they'd be ok with cancelling this order without a cancellation fee, but no... despite their not delivering your merchandise, and despite the items never being in-stock, they're going to charge a fee.

I've had pre-ordered items become pre-sold out after my ordering them when they were available on several occasions. This has hurt my business tremendously.

I have thousands of dollars invested in this company, and they've screwed me over on so many release dates, it's driven me to take a loss and cancel all of my upcoming orders (thousands of more dollars). I can't do business under these circumstances and continue to lose customers and sales.

Their ETA for merchandise is absolutely terrible. They oversell their merchandise, which screws resellers out of inventory, and then they hold your money for ransom, because you placed an order for items that will never become available.

This has happened with many items... not just the two listed. I can name several more: Alien vs Predator Alien Pop Figure, Hobbit Smaug POP figure, Metallic Deathstroke Pop figure, Batman Arkham Origins Deathstroke Figure, Batman Arkham Origins Bane Figure, Two-Face by Greg Capullo Figure, Wolverine Pop Figure, Thrasher Batman Capullo Figure, and many more.

On shipping - they're typically good at packaging their items and when items are already in-stock, they're fairly good at getting them out and to your store in a timely manner. They use FedEx for everything and that can be quite costly. I want to say that a typical order of about 8-12 action figures is going to cost about $12.

Good luck, however, if you ever receive a damaged shipment. The best I could do was get a 5% refund on some of the damaged items (two of the figures), despite others incurring damage. They figured that even though the others were damaged, they could probably still be sold. They were incorrect, of course. The other two damaged figures did not sell, but two additional ones in decent condition did. These are collectibles and they know that. They wouldn't take a return or provide an exchange for undamaged items.

Dealing with EE Distribution has become a nightmare. I've completely taken myself out of the pre-order game, until I can find a better, more reliable distributor. They're a terrible company to do business with and I would truly recommend you go elsewhere.

They undersell vendors - listing a recommended price well above what they sell the same item for. They oversell their preorders and demand a fee to cancel when placed on backorder. I ordered a series of items well before the release date and three months after release, I am stuck on backorder with no way to cancel without paying a fee. They only tell you about the fee when you ask to cancel.