Entourage Moving System Inc.

We will be issuing this customer a refund even though she does not qualify for oneShe canceled her move the day of and the documents she electronically signed says she is not entitled to one if you cancel the day of your move when we are at your house

We gave him a $discount at time of delivery We are wiling to give him another $for the inconvenience That is our final offer.*** ***Entourage Moving System

We are in the process of revolving this complaintIt takes time but we are aware and will do what is needed to resolve this matter

Complaint: ***
I am rejecting this response because:I was told that will only refund 200.00, not the full
Regards,
*** ***

I am sorry for al thisWe are actively trying to resolve this*** has also been fired

Complaint: ***
I am rejecting this response because:It isn't telling me anything
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because I have been trying to contact them via phone several times. They have ignored me and they have not called me back. I no longer trust this company what so ever.  After all off this...

time if they meant to give the refund they would have. They have no intension of giving me a refund. This has been going on since November 2015, they are lying!!
Regards,

Dear Mr. [redacted],We are sorry for the damages that had occurred during your relocation.  Please contact our claim company and they will assist you with your claim of the damaged itemsClaim Company:  [redacted] Claim ManagementWebsite:  [redacted] RayDispatch Dept.

Sorry for the delay. A check will be mailed out next week

Tell us why here...This message originally read on 9/4/2015   Revdex.com Serving New Jersey [redacted]
[redacted]
[redacted]This guy does not know what he wants.  lol    I offered him $500.00 before he contacted the Revdex.com, but he decided to tarnish our name instead.  And now he wants to play games more games with me.  I will think it over and get back at to him at a later date.Thank you,[redacted]Entourage Moving System

We have resolved this issue with the client and given him a refund.

To whom it may concern,The home owner Mr. [redacted] told me that the $350.00 estimate is to paint two ceilings and the entire room.  We put a small hole in the ceiling, there was no other damage to the walls or ceilings.  I spoke to our local professional painter and he informed us...

that $140.00 is more then enough to cover the cost to paint and repair the hole in the ceiling .  $40.00 for one gallon of paint and $100.00 for the labor = $140.00.  This was paid to the home owner Mr. [redacted] on July 23, 2015.  That was our final offer.Thank you,[redacted]Entourage Moving System

The customer packed all the boxes, if they were packed properly, they would not crush.  We are not responsible for the boxes that are Packed By Owner(PBO).   Mr./Ms. [redacted] can contact our claims company on line for the other damaged items at [redacted] Any time,[redacted]...

[redacted]Entourage Moving System

Complaint: [redacted]
I am rejecting this response because: I know that I do qualify for the refund because the business broke our binding contract when the movers came the day of the scheduled move and said they would not take the money Mr. [redacted] quoted and accepted that I give them to move.  After I worked for weeks to pack and downsize my apartment. I would like to add that I am disabled and it was difficult and painful to meets Mr. [redacted]'s requirements. Also this company has misrepresented how they work. When I spoke with Mr. [redacted] on several occasions he reassured me every time his company is honest and takes good care of their clients and he expressed over and over again he wouldn't rip me off.  As of now I wish I could sue them for a lot more money because of the lies and dishonesty and the anguish and suffering I've endured when the company left me here packed and ready to move, then said that I didn't have enough money that night. At this point it seems that Mr. [redacted] is only making excuses to not pay me back only because he is a very dishonest person. He's lied to me now he's lying to everyone. In the event of another ridiculous excuse from Mr. [redacted] I will discuss suing for all of the above reasons. Have a nice day.
excuses
Regards,
[redacted]

Dear Revdex.com,After doing a extensive search of all our records/contracts and data, I have realize that we have no record of this gentleman.   I would like to see a copy of a Entourage Moving System bill of lading with his name on it.  I would have to believe that we never moved this person. Thank you,[redacted]Entourage Moving System

Sorry for any damages. I think this is fair. I will take it to the higher ups so we can get it resolved.

This customer was issued a $200.00 refund. This customer told us they had...

500 cubic feet to move. When we arrived it turned out they had way more stuff then they told us. Our agreement which they electronically signed states that there is no refund if you cancel when we are there. We have to pay fuel and a crew to go out there. We still gave him a partial refund. When I spoke to him over the phone I asked him if 200.00 refund was good enough and he said yes. We only kept $150.00 of his deposit to cover gas, tolls and labor for the crew we sent out to him. If he would have told me over the phone that he was unsatisfied with out resolution I would have gave him a full refund. He acted as if he understood it costs us money just to get to him. We came from Jersey City NJ so its an hour and half drive. I am willing to give him a full refund if he removes this complaint. I wish he would have been more assertive and told me he was unhappy with our resolution. Instead he tells me he is ok with it then makes a complaint. This could have been resolved weeks ago if he was just honest and up front with us

Complaint: [redacted]
I am rejecting this response because:
Hello-I contacted Entourage Moving via email...

regarding receiving the check within 10 days and below was their response.-Sorry, too late.  I already contacted the Revdex.com and they closed the case.Thank you,[redacted]Entourage Moving SystemPlease advise how to proceed.Thank youRegards,
[redacted]

We stand by our final offer of $140.00, in which was paid.Thank you,[redacted]Entourage Moving System

Complaint: [redacted]
I am rejecting this response because:
"I spoke to our local professional painter" is not sufficient cause to reject the quote provided.  Had a formal quote been provided at lesser cost, Mr [redacted] might have been willing to work with an alternate vendor to complete the repair.   As it stands, the repairs have been completed with the original vendor and the cost is a direct result of the damage caused during the move.  Please reimburse the amount paid to the contractor to repair and paint the ceiling.   Regards,
[redacted]