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Entourage Property Management

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Entourage Property Management Reviews (1)

As a tenant in one of their properties I am very dissatisfied. Many things did not work when I moved in. I did not have a mailbox key for one month, I did not have a working smoke detector fro one month, the oven and stove did not work but was repaired within a few days. The front security door did not work for almost two months.During that time people entered the building and stayed all night in the basement laundry room. The manager found drug paraphernalia. Many times people from the street entered the building, stayed all night in the basement and caused problems. For example, they ripped open the box on the washing machine with the money and stole it. They broke the machine and could not use it to wash for awhile. Management was slow to repair the security door which took about two months. Finally, I have not had heat since I moved in the building. The heater is old and obviously has not worked in many years. The owner and property management have been very slow to replace it. They have sent some one to inspect it every two weeks and all of them recommended that it be completely replaced not repaired. The owner has not approved the repair. It was extremely cold in December and January and was freezing in this apartment. I got sick both months partly because of the cold. The owner is dragging his feet and does not want to spend the money to repair it. The owner refuses to speak directly with tenants and an email from property management staff stated the owner does not deal with tenants. They are also unwilling to give out the owner's name and contact information so it appears the owner is hiding. The owner is very demanding about money paying the deposit money up front and demanding a huge deposit. The owner is very demanding about receiving the rent on time but not keeping up his end of the bargain. According to California Tenant Law a house is uninhabitable if certain things are present or not present and one of them is not having heat in the winter. So I would not recommend this property to live and not use this property management company. They don't care about their tenants as they claim and do not resolve things quickly as they claim.Baloney!!!!!! They only care about money and are very greedy and selfish.

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Address: PO Box 14903, Long Beach, California, United States, 90853-4903

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