Entranosa Water & Wastewater Associates

My apologies for not responding sooner. Our records show that a refund was processed on November

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer is correct, there was an issue with receipt of payment that was not her fault.  We use a lock box with our bank - they pickup payments and process them, place the funds in our account and provide us a transaction list that is fed into our accounts receivable.  In this case -...

for reasons we're pursuing with the bank - her payment was credited to another account.  Late fees have been credited and the account updated.  We apologize for the inconvenience.