Complaint: ***
I am rejecting this response because: I am not in total agreement of what has been stated. Will discuss further with the company
Regards,
*** ***
New JerseySingles is responding to the Revdex.com complaint filed by [redacted] New Jersey Singles has indeed been providingthe services contracted for by [redacted] per the terms of the MembershipAgreement. [redacted]
[redacted] went in to our Lawrenceville, NJ office on 10/23/2014 and...
after anin-depth meeting with our Counselor, [redacted], she decided to become a Member ofNew Jersey Singles. She paid the $1500by splitting the amount on two different credit cards, each for $750. In her statement, [redacted] refers to theCounselor as a “high pressured salesgirl”. In all due respect, New Jersey Singles does not operate that way and Iknow that [redacted], having been with the company for many years, was only trying tohelp [redacted] attain her relationship goals. She does not pressure anyone; she screens andqualifies them, gets to know them and ultimately discusses what it is they arelooking for. There is an Interview Quality Questionnaire that [redacted]filled out at the end of her appointment that will further show that this wasnot a high pressured situation. Question1 asks, “Did you enjoy our interview?”, and she responded by checking off a boxthat said “yes”. Question 3 is, “Wereyou comfortable speaking with your enrollment counselor?” and [redacted]answered with, “yes”. After [redacted] responded to 10 questions, she was asked “Overall, how would you rateyour counselor’s level of professionalism?” and she responded by circling “10”,which is the best possible score on a scale of 1-10! Underneath that is a space reserved for Commentsif the person wishes to add anything and [redacted] wrote in, of her ownfree will, “Very comfortable talking to [redacted]”. Again, this does not sound like she was feeling pressure at all. To the contrary, it sounds like she had anenjoyable meeting with [redacted]. It is ourunderstanding that the feeling was mutual. Per [redacted], [redacted] is a lovely woman andshe liked her very much.Perparagraph 4a of the Membership Agreement, which was initialed and signed by [redacted] indicating that she read and agreed with the terms, “EXCEPT WHAT ISOTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. New Jersey Singles does not grant refunds or accept cancellationsof any kind, unless otherwise stated in this agreement. Additionally, the credit card receipt signedby [redacted] indicates, “NO REFUND”. Paragraph 2of the Membership Agreement, initialed by [redacted] states, “Included inthe purchase price of this contract is a $1000.00 processing fee. The processing fee includes the services NewJersey Singles provides for the initial member interview, member testing, background checks and overall evaluation and screening for New Jersey Singlesmembership eligibility.” [redacted]’sentire membership fee was $1500.00, which is just $500 when you subtract theprocessing fee. Afterreviewing [redacted]’s file, it is evident by our notes, that she did speakto the Member Services Department on several occasions and that her phone callswere returned.[redacted]
[redacted] first referral, [redacted] was sent to her 10/30/2014. They met and [redacted] gave feedback stating that she liked that he was Christian, close indistance and made good conversation. Inaddition they had many things in common such as baking, theater, movies, daytrips, dining out and more. They werealso both open to new things. [redacted]felt that he was too laid back and stocky. That is the exact reason that we require feedback from the Members, thatway we can fine-tune and utilize the information going forward with future introductions.The Member Services Department is available for [redacted] to call todiscuss her feedback as well.The nextreferral, [redacted] sent 11/21/2014, did not call [redacted]. We will surely look into that, but for now,we can only apologize and move on. Ofcourse, this referral will be replaced. Recently,another introduction was sent to [redacted]. We are awaiting her feedback as is required per paragraph 3f of theMembership Agreement. TheMembership Agreement was reviewed with [redacted] before she left theLawrenceville office. She was well awareof the no refund clause in this Agreement and even indicated that when she completedand signed the Interview Quality Questionnaire. Question 7 was, “Were you given adequate time to read and understandyour membership agreement?” and her answer was “yes”. [redacted] also responded to questionnumber 8 with a “yes”, when asked if she was sufficiently explained the cancellationand non-refundable clause. New JerseySingles would really like to work with [redacted] to help her succeed in hersearch for her ‘special someone’. Clearlythere is no refund due, as evidenced herein, [redacted] has been serviced accordingto the terms of the Membership Agreement. We are waiting for [redacted]’s feedback onthe last introduction and ask that she call [redacted] the Manager of the MemberServices Department when she is ready to move on. We understand that [redacted] will behaving surgery at the end of January and she agreed to keep us posted as to thedate so we can give her the time she needs to recuperate before getting hernext introduction. New Jersey Singleswishes her well.
Complaint: ***
I am rejecting this response because: I am not in total agreement of what has been stated. Will discuss further with the company
Regards,
*** ***
New JerseySingles is responding to the Revdex.com complaint filed by [redacted] New Jersey Singles has indeed been providingthe services contracted for by [redacted] per the terms of the MembershipAgreement. [redacted]
[redacted] went in to our Lawrenceville, NJ office on 10/23/2014 and...
after anin-depth meeting with our Counselor, [redacted], she decided to become a Member ofNew Jersey Singles. She paid the $1500by splitting the amount on two different credit cards, each for $750. In her statement, [redacted] refers to theCounselor as a “high pressured salesgirl”. In all due respect, New Jersey Singles does not operate that way and Iknow that [redacted], having been with the company for many years, was only trying tohelp [redacted] attain her relationship goals. She does not pressure anyone; she screens andqualifies them, gets to know them and ultimately discusses what it is they arelooking for. There is an Interview Quality Questionnaire that [redacted]filled out at the end of her appointment that will further show that this wasnot a high pressured situation. Question1 asks, “Did you enjoy our interview?”, and she responded by checking off a boxthat said “yes”. Question 3 is, “Wereyou comfortable speaking with your enrollment counselor?” and [redacted]answered with, “yes”. After [redacted] responded to 10 questions, she was asked “Overall, how would you rateyour counselor’s level of professionalism?” and she responded by circling “10”,which is the best possible score on a scale of 1-10! Underneath that is a space reserved for Commentsif the person wishes to add anything and [redacted] wrote in, of her ownfree will, “Very comfortable talking to [redacted]”. Again, this does not sound like she was feeling pressure at all. To the contrary, it sounds like she had anenjoyable meeting with [redacted]. It is ourunderstanding that the feeling was mutual. Per [redacted], [redacted] is a lovely woman andshe liked her very much.Perparagraph 4a of the Membership Agreement, which was initialed and signed by [redacted] indicating that she read and agreed with the terms, “EXCEPT WHAT ISOTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. New Jersey Singles does not grant refunds or accept cancellationsof any kind, unless otherwise stated in this agreement. Additionally, the credit card receipt signedby [redacted] indicates, “NO REFUND”. Paragraph 2of the Membership Agreement, initialed by [redacted] states, “Included inthe purchase price of this contract is a $1000.00 processing fee. The processing fee includes the services NewJersey Singles provides for the initial member interview, member testing, background checks and overall evaluation and screening for New Jersey Singlesmembership eligibility.” [redacted]’sentire membership fee was $1500.00, which is just $500 when you subtract theprocessing fee. Afterreviewing [redacted]’s file, it is evident by our notes, that she did speakto the Member Services Department on several occasions and that her phone callswere returned.[redacted]
[redacted] first referral, [redacted] was sent to her 10/30/2014. They met and [redacted] gave feedback stating that she liked that he was Christian, close indistance and made good conversation. Inaddition they had many things in common such as baking, theater, movies, daytrips, dining out and more. They werealso both open to new things. [redacted]felt that he was too laid back and stocky. That is the exact reason that we require feedback from the Members, thatway we can fine-tune and utilize the information going forward with future introductions.The Member Services Department is available for [redacted] to call todiscuss her feedback as well.The nextreferral, [redacted] sent 11/21/2014, did not call [redacted]. We will surely look into that, but for now,we can only apologize and move on. Ofcourse, this referral will be replaced. Recently,another introduction was sent to [redacted]. We are awaiting her feedback as is required per paragraph 3f of theMembership Agreement. TheMembership Agreement was reviewed with [redacted] before she left theLawrenceville office. She was well awareof the no refund clause in this Agreement and even indicated that when she completedand signed the Interview Quality Questionnaire. Question 7 was, “Were you given adequate time to read and understandyour membership agreement?” and her answer was “yes”. [redacted] also responded to questionnumber 8 with a “yes”, when asked if she was sufficiently explained the cancellationand non-refundable clause. New JerseySingles would really like to work with [redacted] to help her succeed in hersearch for her ‘special someone’. Clearlythere is no refund due, as evidenced herein, [redacted] has been serviced accordingto the terms of the Membership Agreement. We are waiting for [redacted]’s feedback onthe last introduction and ask that she call [redacted] the Manager of the MemberServices Department when she is ready to move on. We understand that [redacted] will behaving surgery at the end of January and she agreed to keep us posted as to thedate so we can give her the time she needs to recuperate before getting hernext introduction. New Jersey Singleswishes her well.