enTrust Association Management

Complaint: [redacted] I am rejecting this response because:it does not address my complaint about the letters being dated and mailed out week(s) after said letter dateYes I did request said info provided in the response, I requested them via mailed letter to the business addressI would like said stuff mailed to my address along with the pictures of every said " violation" as I requested in the mailer Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.comJefferson StNE SteA Albuquerque, NM November 9, Re: Moana Condominiums- Revdex.com Complaint ID [redacted] To whom it may concern, enTrust Association Management no longer manages the Moana Condominiums at Alvarado DrSE This was effective on October 29, per day notice given to the Moana Board of Directors to seek alternate managementMid to late October 2016, management heard from unit [redacted] in regards to sewage spewing out of unit [redacted] (Ms***'s) toilet pipingManagement took care of it the following business day by getting TLC plumbing out to assess the situation however before we could do so, management posted notice to the doors of both [redacted] and [redacted] stating that TLC would need access to both unitsAfter gaining such access, the piping issue between those two units had been resolvedThey were both subsequently notified that if there was any damage on their end, they need to set up and appointment with a contractor to fix itMs [redacted] never acknowledged or stated that she needed repairUnit [redacted] did receive appropriate repairenTrust Association Management was notified about unit [redacted] leaking via the contractor while he was out on property to conduct the fixes inside unit ***The unit owner for unit [redacted] contacted enTrust to verify that there was an issue in unit ***Management posted a notice to the door of unit [redacted] to attempt to gain entryIn that attempt, management is also required to send notice to the owner via mail letting them know that their property will be enteredThe board suspected the unit was vacant however it is listed as being owned and to avoid trespassing charges, management must appropriately notify the owner and give them a time period to contact management (Moana Condominiums is not an apartment complex and management has no right entering a property that it is not authorized to)Within that time frame, enTrust managements contract was up with Moana CondominiumsTheir new management company, [redacted] was notified of the issue and should be handling it appropriatelyMoana Condominiums is now managed by [redacted] Ms [redacted] should be aware that a Homeowners Association is directed by the HomeownersenTrust' s role in management is to facilitate what the board of directors wants management to doAll documents including past financials, meeting minutes, and board packages have been forwarded to the new Management Company, [redacted] I am sure they will be more than accommodating if Ms [redacted] would like to view themHowever at this time, enTrust is no longer involved with the Moana CondominiumsGiven that Ms [redacted] has many issues with the way her HOA is handled, she should now contact those in charge of it, at [redacted] Ms [redacted] should also contact her current management company to address where her assessments are going as they are the current managers of the Homeowners Association and can answer those questions aptlyAs stated before, during the time that enTrust managed the Moana Condominiums, Management followed the direction of the board of directors for the Moana CondominiumsAll actions taken to date had been authorized by the board of directorsIf owners are unhappy they may speak to their board about the issues surrounding the communityManagement's job is to advise the board of directors but in no capacity can management make decisions for the boardAny and all further contact regarding this Condominium property should go to the proper management company, [redacted] Respectfully,Laura HayesenTrust Association Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

June 3, 2017 *** *** Dispute Resolution Specialist Revdex.com Jefferson St NE, Ste.A Albuquerque, NM Re: ID *** Ms***: Attached is a sample of the communications sent from EnTrust to Mr***In addition to these letters,
Mr*** received monthly statements showing his outstanding balance Mr*** states that he was unaware that assessments were not paid through his mortgage for a yearOn April 3, EnTrust send Mr*** an extensive welcome package explaining how to pay assessmentsMr*** made his first assessment payment on 10/30/2015, approximately ten months after he purchased the property (the initial payment on 1/27/was tendered by the title company)We received no further payment until 6/8/even though Mr*** now knew of his obligation to pay assessments We regret that Mr*** is unhappy with his experience living at *** ***However, Mr*** was provided with extensive information regarding his obligation to pay quarterly assessments as the assessments became due Regards: Jon M***, JD, MBA EnTrust Association Management, Inc***

August 17, *** *** *** *** *** ** ***Re: *** *** *** ** Violations Mr***: Pursuant to your request, I have attached photos of the violation relating to your propertyAs to the weed violations, the Covenants of *** *** state: Each Owner
will keep all shrubs, trees, and plantings of every kind on his Lot cultivated, pruned, free of trash and weeds and other unsightly material All four of the attached photos show the presence of weedsThe issue of trash can placement is also addressed in the CovenantsSpecifically, the Covenants state: All garbage and trash must be placed in the proper receptacle designated for refuse and recycling collection and shall be stored in the garage or on the side or back of the house only except on collection day, and no garbage or trash shall be placed in or on any of the Common AreasAll rubbish, trash, and garbage shall be regularly removed from the home and shall not be allowed to accumulate thereonAgain, two of the attached photos show two trash cans in front of the garageYou have requested additional information regarding *** ***I am attaching the following documents: o Balance Sheet dated July 31, o Income Statement dated July 31, o Statement showing the outstanding balance on your accounto Budget Spreadsheet o Declarations page from Association's insuranceSpecific responses to your requests are: Statement of Account attachedThere are no other fees payable by all lot ownersFines for violations, late fees and late interest may be assessed as appropriateThere are no capital expenditures currently anticipatedSee the Balance Sheet for Association ReservesBalance Sheet and Income Statement attachedOperating Budget attachedThere are no unsatisfied judgments against the AssociationDeclaration page from insurance policy attachedThere are no leasehold agreements affecting the AssociationThe next meeting of the Board of Directors has not yet been setIf, after review of the attached documents, you wish a hearing to be scheduled regarding the imposition of violation fines, please contact meRegards: Jonathan M***, for *** *** Homeowners' Association, Inccc: File Revdex.com

January 16, Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: Complaint ID *** (***) *** *** Sirs: In response to the above referenced complaint: Mr*** asserts that he was charged $for weeds in his yard four months agoThis statement is
factually inaccurateAttached is the statement of account for Mr***'s propertyMr*** was charged at total of $for weed violationsThe first violation fine of $was assessed on 11/23/and the second fine of $was assessed on 12/7/Prior to assessing these fines, Mr*** received two Courtesy Notices requesting that the weeds be removed (copies attached)On January 9, 2017, Mr*** provided photographs showing that the weeds had been removed, and on January 10, a credit was issued to his account in the amount of $This credit reflected the amount of the fines, plus a late fee which accrued as of January 1, Mr*** asserts that we threatened to have him arrestedNo such threat was madeWe did, however, file a police report regarding Mr*** (copy attached)The police report was made for the following reasons: aMr*** contacted our call center and was verbally abusive to the call center representativeThis call was recorded and the recording is available if requiredbMr*** subsequently spoke to our office receptionist and was abusive to her as wellcMr*** came to our office in a highly agitated stateHe was aggressive and refused to rationally discuss his accountOur staff was justifiably concerned and the police report was filed after Mr*** left our officeNo mention of the police was made to Mr*** while he was in our office and no member of our staff has spoken with Mr*** sinceThe facts of this matter are as follows: Mr*** purchased the property at *** *** *** in April The property is located in a gated homeowners' association which has requirements for yard maintenanceMr*** was provided with copies of the governing documents of the association both prior to and after his purchaseOn June 2, 2016, Mr*** executed an automatic debit authorization instructing us to debit the outstanding balance due to the homeowners' association from his checking account (copy attached)On December 5, we debited $from Mr***'s account ($assessment plus $weed violation fine)That debit was returned for insufficient fundsAn NSF fee of $was imposedOn January 6, we debited $from Mr***'s accountThis represented the following: aThe $that was returned as NSF bThe $NSF fee cA $late fee for the unpaid December assessment dLate interest in the amount of $on the amount outstanding as of December 31, eThe January assessment of $fThe two violation fines totaling $On January 9, 2017, Mr*** took the actions outlined aboveIn addition, while in our office, he revoked the automatic debit authorization he executed on June 6, Later in the day following Mr***'s visit to our office, Mr*** emailed photos of the yard showing the weeds were gone, which resulted in the credit that was issued on January 10, The following are also relevant facts: After the credit was issued to Mr***, I emailed the adjusted statement to him with a suggestion that he contact his bank regarding the NSFHis response was that the payment was returned because we overcharged himI find it somewhat difficult to accept that a $fine was sufficient to cause his account to be overdrawnMr*** seems to assert that our company has a financial incentive to overcharge himIn fact, any fine collected goes to the homeowners' associationOur company receives no financial benefitMr*** asserted that the violations were improperly imposedIn fact, we utilize an independent outside company to conduct violation inspectionsThat company is paid a flat feeThey have no incentive to improperly impose violations or assess finesPlease contact me should you require additional informationRegards: Jon M***, President EnTrust Association Management, Inc

This company is so ridiculousI have a letter stating you would enter apartment *** and never didWe have been dealing with the sewage gases coming from that apartment since early OctoberYou as a company knew of this problem way before OctoberThis is your doing and your negligenceWe pay you to manage this property and all you did was let this place go downI didnt buy this place be harassed by a board that does nothing but bully peopleYou are responsible and I want some resolutionThis has been the only response I've heard from youYou never posted letters on our door to enter our apartmentsThats a lie
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The fine for the trash can violation was waived on February 15,

I will accept this as the outcome is what I wanted however the envelope has a Postage date of 08/08/and a post office mark of 08/09/so as to the letter being mailed out 08/05/seems highly unlikely.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com Jefferson St NE Ste A Albuquerque, NM SUBJ: Complaint *** *** *** *** *** *** ** *** To Whom It May Concern; We received your letter dated September 14, 2016, The following are a list of courtesy notices sent to the above address: - 4/26/COURTESY NOTICE 1ST (WEEDS) - 6/01/COURTESY NOTICE 2ND (WEEDS) - 7/21/NOTICE OF RIGHT TO HEARING - 8/03/CONTINUED NOTICE OF VIOLATION (WEEDS) - 7/21/TRASH CANS COURTESY NOTICE - 8/03/COURTESY NOTICE 2ND NOTICE During the last two notices we had a new violations inspector and it was taking her longer then to get the violations outThe violation letter was done on 8/then was mailed 8/and you did not receive till 8/We are aware of the issue, but does not change the fact that you are in constant violation statusEntrust has decided to waive your violation fees, due to our time of getting the notices to youHowever, if your property is violated again, you will receive a fineSincerely, Steve P*** Violations Coordinator ###-###-####

Complaint: ***
I am rejecting this response because:I did not threaten anyoneI refused to sit down when told to by two of these criminalsThe police have not had any contact with me, I will now be contacting them, I have a right to be heard when upset and am not legally required to sit when someone tells me toI have a family of six, two of whom are disabledI don't want compassion or charity, but sometimes my bank account has for our five dollars between payday, so sorry that offends or sounds falseThis thief went into my savings account that I put money in for the mortgage without my understanding that this was even possibleThis overcharging went on for months including while I was away on business for two months in ColoradoIf this harassment continues, I will be contacting the media and we can roll the hospital beds on the local news, I am currently working three jobs while this criminal doesn't have the time to see if I pulled some weedsDisgraceful!
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com7007 Jefferson St. NE Ste. A Albuquerque, NM 87109 November 9, 2016 Re: Moana Condominiums- Revdex.com Complaint ID [redacted] To whom it may concern, enTrust Association Management no longer manages the Moana Condominiums at 1100 Alvarado Dr. SE 87108. This was effective on October 29,...

2016 per 60 day notice given to the Moana Board of Directors to seek alternate management. Mid to late October 2016, management heard from unit [redacted] in regards to sewage spewing out of unit [redacted] (Ms. [redacted]'s) toilet piping. Management took care of it the following business day by getting TLC plumbing out to assess the situation however before we could do so, management posted notice to the doors of both [redacted] and [redacted] stating that TLC would need access to both units. After gaining such access, the piping issue between those two units had been resolved. They were both subsequently notified that if there was any damage on their end, they need to set up and appointment with a contractor to fix it. Ms. [redacted] never acknowledged or stated that she needed repair. Unit [redacted] did receive appropriate repair. enTrust Association Management was notified about unit [redacted] leaking via the contractor while he was out on property to conduct the fixes inside unit [redacted]. The unit owner for unit [redacted] contacted enTrust to verify that there was an issue in unit [redacted]. Management posted a notice to the door of unit [redacted] to attempt to gain entry. In that attempt, management is also required to send notice to the owner via mail letting them know that their property will be entered. The board suspected the unit was vacant however it is listed as being owned and to avoid trespassing charges, management must appropriately notify the owner and give them a time period to contact management (Moana Condominiums is not an apartment complex and management has no right entering a property that it is not authorized to). Within that time frame, enTrust managements contract was up with Moana Condominiums. Their new management company, [redacted] was notified of the issue and should be handling it appropriately. Moana Condominiums is now managed by [redacted]. Ms. [redacted] should be aware that a Homeowners Association is directed by the Homeowners. enTrust' s role in management is to facilitate what the board of directors wants management to do. All documents including past financials, meeting minutes, and board packages have been forwarded to the new Management Company, [redacted]. I am sure they will be more than accommodating if Ms. [redacted] would like to view them. However at this time, enTrust is no longer involved with the Moana Condominiums. Given that Ms. [redacted] has many issues with the way her HOA is handled, she should now contact those in charge of it, at [redacted]. Ms. [redacted] should also contact her current management company to address where her assessments are going as they are the current managers of the Homeowners Association and can answer those questions aptly. As stated before, during the time that enTrust managed the Moana Condominiums, Management followed the direction of the board of directors for the Moana Condominiums. All actions taken to date had been authorized by the board of directors. If owners are unhappy they may speak to their board about the issues surrounding the community. Management's job is to advise the board of directors but in no capacity can management make decisions for the board. Any and all further contact regarding this Condominium property should go to the proper management company, [redacted]. Respectfully,Laura HayesenTrust Association Management

Complaint: [redacted]
I am rejecting this response because:it does not address my complaint about the letters being dated and mailed out week(s) after said letter date. Yes I did request said info provided in the response, I requested them via mailed letter to the business address. I would like said stuff mailed to my address along with the pictures of every said " violation" as I requested in the mailer.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]