Entrust Merchant Solutions

This issue was brought to our attention for the first time by[redacted] on 4/**/2015 at which time I advised I would look into the matter.[redacted] advised that the phone calls were originating from a company whosephone number began with a 458 area code. Based off this information I...

was ableto surmise that the calls were coming from a third party lead generationcompany that we just began working with on 4/**/2015.  The phone calls to the client began sometime in March, so it wasclear that the issue was from the lead generation company and not our business.Once I was advised of this issue by the client I immediately reached out thelead generation company to make sure they removed the client from their list.They responded that same day that they would make sure this was resolved.  We apologize for any inconvenience this may have caused theclient, but the issue was not generated from our organization.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm glad I am on the Do Not Call list now. This still does not excuse the behavior of your agents. It is also a lie that you do not use multiple Caller ID numbers. I have documented this with my records and with Flowroute, your VOIP provider.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The phone number from this complaint has been put on the do not call list immediately.  Also we are one office and we do not have multiple caller ID’s calling out from our office.  It doesn’t do  the business owner, our clients, or anyone any good what so ever to contact anyone that does not want to be contacted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  However, it is not sufficient to accept removal from a list and at the same time deny contacting me - that is contradictory. Also, the use of a 3rd party to perform unsolicited phone calls does not relieve Entrust from responsibility to adhere to honoring the federal do not call list.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Entrust Merchant Solutions regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They continue to contact me using other phone numbers as their caller ID to sell to me. I keep asking to be removed but they hang up on me when I do.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Per our conversation I wanted to respond and let you know that we have immediately removed this customer from the list to be contacted.  We have a strict policy in place to remove any number that does not wish to be contacted. It does not benefit us or anyone to contact anyone that does not...

wish to be contacted.  Entrust Merchant Solutions has never initiated contact with this company or customer and informed us of the complaint immediately after receiving it.  Please let me know if you need anything from me at any time.Thank you

Review: This company calls my cell phone repeatedly. They will not identify themselves. If I ask who is calling or to be put on the Do Not Call list, the person hangs up on me. I finally got information about the company by going along with their sales pitch for about 5 minutes.Desired Settlement: Since I requested to be put on the Do Not Call list the first time, I will be seeking damages of $9,000 in accordance with the law on SPAM callers.

Consumer

Response:

At this time, I have been contacted directly by Entrust Merchant Solutions regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They continue to contact me using other phone numbers as their caller ID to sell to me. I keep asking to be removed but they hang up on me when I do.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The phone number from this complaint has been put on the do not call list immediately. Also we are one office and we do not have multiple caller ID’s calling out from our office. It doesn’t do the business owner, our clients, or anyone any good what so ever to contact anyone that does not want to be contacted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm glad I am on the Do Not Call list now. This still does not excuse the behavior of your agents. It is also a lie that you do not use multiple Caller ID numbers. I have documented this with my records and with Flowroute, your VOIP provider.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been registered on the Federal Do Not Call list for decades. This firm has called my phone multiple times (SIX TIMES), and I have declined the calls numerous times. When I spoke with someone on the line asking to speak with a supervisor, I was hung up on. I had to provide them with made up information to get through this screen before getting the company information.Desired Settlement: I would prefer not only an apology, but that they make no more telemarketing calls to numbers on the do not call list, that they immediately fire all firms they use for these calls, that audit the firms they use for such telemarketing, and that they are liable for federal fines for any such issues.

Business

Response:

This issue was brought to our attention for the first time by[redacted] on 4/**/2015 at which time I advised I would look into the matter.[redacted] advised that the phone calls were originating from a company whosephone number began with a 458 area code. Based off this information I was ableto surmise that the calls were coming from a third party lead generationcompany that we just began working with on 4/**/2015. The phone calls to the client began sometime in March, so it wasclear that the issue was from the lead generation company and not our business.Once I was advised of this issue by the client I immediately reached out thelead generation company to make sure they removed the client from their list.They responded that same day that they would make sure this was resolved. We apologize for any inconvenience this may have caused theclient, but the issue was not generated from our organization.

Review: I am contacted repeatedly by this company to offer me a business loan, unsolicited. My phone number is on the DoNotCall.gov list and should be honored. I do not want to speak to anyone at this business, ever.Desired Settlement: Remove my phone number from their Robocall and lead generation lists.

Business

Response:

Per our conversation I wanted to respond and let you know that we have immediately removed this customer from the list to be contacted. We have a strict policy in place to remove any number that does not wish to be contacted. It does not benefit us or anyone to contact anyone that does not wish to be contacted. Entrust Merchant Solutions has never initiated contact with this company or customer and informed us of the complaint immediately after receiving it. Please let me know if you need anything from me at any time.Thank you