EntryPoint - Doors and Glass

On behalf of everyone at the Fredericksburg Brewing Company I would like to apologize for the negative experience that you and your wife had at our establishment this past monthWe want you to know that we appreciate you choosing the Brewery during your time in Fredericksburg, as we know there are many options in town It is our goal to ensure that all of our guests enjoy their time with us and we regret that we did not live up to our standards The growler situation was handled incorrectly and we would like for you to know that we have spoken to all of those who were involved and discussed with them the proper way to handle the situationWe take great pride in our brews and regret that the growler went flat during your travels, especially as you were gifting the brew We know that your goal in contacting the Revdex.com with your concern was to seek assistance in ensuring the situation was handled properlyEnclosed is a full refund for the cost and tax of the growler you purchased Please do not hesitate to contact me at [redacted] with any further questions or concerns [redacted] Marketing & Events Manager Hangar Hotel : Fredericksburg Herb Farm : Fredericksburg Brewing Co [redacted] www.twitter.com/EstensonsRandR www.facebook.com/herbfarm www.facebook.com/hangarhotel www.facebook.com/yourbrewery www.youtube.com/estensonsrandr

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On behalf of everyone at the Fredericksburg Brewing Company I would like to apologize for the negative experience that you and your wife had at our establishment this past month. We want you to know that we appreciate you choosing the Brewery during your time in Fredericksburg, as we know there are...

many options in town.  It is our goal to ensure that all of our guests enjoy their time with us and we regret that we did not live up to our standards.   The growler situation was handled incorrectly and we would like for you to know that we have spoken to all of those who were involved and discussed with them the proper way to handle the situation. We take great pride in our brews and regret that the growler went flat during your travels, especially as you were gifting the brew.   We know that your goal in contacting the Revdex.com with your concern was to seek assistance in ensuring the situation was handled properly. Enclosed is a full refund for the cost and tax of the growler you purchased.   Please do not hesitate to contact me at [redacted] with any further questions or concerns.   [redacted] Marketing & Events Manager Hangar Hotel : Fredericksburg Herb Farm : Fredericksburg Brewing Co. [redacted] www.twitter.com/EstensonsRandR www.facebook.com/herbfarm www.facebook.com/hangarhotel www.facebook.com/yourbrewery www.youtube.com/estensonsrandr