Envelopes.com

Review: I went to their site to purchase envelopes and it says that the price starts at $19.95 per 50 for a back flap imprint. I then ordered 3 samples to see which envelope I wanted, received them, chose the one I wanted, which is #10 Square Flap Envelopes (4 1/8 x 9 1/2) — Anthracite Metallic. I was then brought to a layout page to enter in our address on the back flap and suddenly the price jumped to $78.95 per 50 envelopes.

Thinking that this had to be a mistake, I called the company this morning and was told, "Oh you're right. That appears to be a mistake on the metallic envelopes, because the correct price is $78.95 per 50."

This not only wasted my time, but it is a COMPLETE bait and switch.

I have a screen capture of that page in case you want to see it.Desired Settlement: They should have honored the listed price for me, because I was looking to purchase 150 envelopes, but there's NO WAY I'm paying $237 (or $1.58 each) for envelopes.

Business

Response:

The issue has been successfully resolved. We realized that the pricing was in error on our web site, but the customer should have been allowed to purchase what he saw. Our [redacted] reached out to him and we honored the price. He placed the order and is very satisfied.

This is by far the WORST stationary company online. After multiple issues with my order, multiple attempts to contact them, and 6 days later, I have still not received any form of response back. Worst customer service ever and I will not be continuing our business here.

I ordered mini envelopes to be received before ** May (with 8 days or order). I was advised in writing the delivery would be 2-days.

Today, after my payment was made in full, I received an email from UPS advising me delivery will be 11-days. I contacted [redacted] and they did not offer to provide any additional service that could expedite the delivery as they promised . [redacted] baically just told me, "thanks for your money and hey, we're so sorry...bye!"

Had Action Envelope & Printing Co. Inc, [redacted], been honest during my order inquiry/transaction, I would not have ordered as I am leaving the country * May.