Enver Solar lnc

[redacted] Sold me on their solar system with promises and signed statements supporting their claims When the system did not live up to their promises they turned their back on the contract and their customer and will not communicate with me or show the integrity and ethics to make it right A very dishonest companyI would never use them knowing what I know now Be very wary of any promises they make They will not stand behind written agreements made by sales

Sorry to hear that things did not work out with our companyI have confirmed with our finance department that a full refund check has been processed and sent Regards, [redacted] Enver Customer Care Direct line: 1-657-235- Toll Free: 1-877-404-

To whom it may concern: Enver Solar (“Enver”) has communicated with Mr [redacted] and his wife several times about the matters addressed in his complaint to the Revdex.com, both over the phone and in writing Eleven months after their solar panels were installed, Mrand Mrs [redacted] came to Enver with claims that the Enver salesperson who visited their home to present the benefits of a solar energy installation on their home “promised” them a 90-100% savings on their electric billThe [redacted] es further claimed to have a contract that promised that the system they purchased would produce 80% of the electricity that they were then using Enver has given Mr [redacted] ’s claims serious consideration, reviewing its contract with him, and conducting a detailed analysis of the [redacted] es’ electricity bill for the months following installation of their solar panels, and the average monthly energy production of those panelsEnver also requested a copy of the paperwork Mr [redacted] felt supported his claim The paperwork Mr [redacted] provided was pages of handwritten notes from the salesperson’s meeting with the [redacted] esThese notes appear to reflect the sales person’s initial, preliminary estimate of the energy that might be produced by a solar installation -- an estimate made before a thorough site inspection and before the solar panel installation for the [redacted] home was designedThe handwritten notes are not only unsigned and do not resemble a contract, there is nothing in the handwritten notes that indicates that a promise or guarantee was madeNotably, Enver’s contract with Mr [redacted] – which the Enver representative would have gone over with Mr [redacted] per the company’s regular business practices – does not contain a figure anywhere close to 80% Instead, the contract and its included written production guarantee show an estimated monthly production of kwh, which was approximately 51% of the [redacted] es’ average monthly usage at the timeIn addition, the usage and production guarantee estimates an annual savings of 65% off of the [redacted] es’ electricity bill, based on no increase in usage by the [redacted] es, as well as no increase in rates by the utility company and a change to time of use billing by the [redacted] esHowever, in 2015, the [redacted] es increased their average monthly use by about 20%, and the utility company increased its rates as wellStill, the actual average monthly production of the [redacted] es’ system over the first year has been kwh/per month – outperforming the estimate in Enver’s written guarantee Enver has explained the foregoing to Mr [redacted] Yet, despite the fact that Mr [redacted] has admitted in writing that Enver has fulfilled its obligations under the contract, Mr [redacted] has threatened to bring a legal action against the company if Enver does not meet his demands to provide approximately $20,in free solar panels and laborThis ultimatum is unreasonableAs Enver Solar has already explained to Mr [redacted] , written contracts are put in place with our customers to protect both them and usThe terms of contract make it clear, in plain language, what work will be performed, and what level of energy production the homeowner can expect from their solar energy installationIndeed, the contract with Mr [redacted] included a written guarantee, and that guarantee is for an average of kwh per month which, again, was approximately 51% of the [redacted] es’ average monthly usage in the months prior to the time the contract was signed As explained above, Enver Solar has not only met the written guarantee it provided to the [redacted] es, it has exceeded the projected energy productionEnver Solar takes customer satisfaction very seriously, but it cannot be held hostage by unsubstantiated claims regarding statements allegedly made by a former salesperson, especially when those alleged statements are directly contradicted by a binding contract signed by Mr [redacted]

Hello [redacted] , The number in your complaint is not in our system but I have added it to our do-not-call list Please provide the number being called so that I can place it on our do-not-call list as wellAll of my contact information is below Regards, [redacted] ***, Social Media and Brand Manager [redacted] Direct [redacted] [redacted] [redacted] www.EnverSolar.com

Hello *** ***, Enver Solar does not place marketing callsWe have hired a separate company to handle marketing, [redacted] G.E.Mtakes the Do-Not-Call list very seriouslyWhen they discover a DNC number has gotten into their system their employees are trained to immediately apologize for the inconvenience and place the number on an internal DNC listI have confirmed that the G.E.Memployee you spoke to did place you on the DNC list at the time of the callIf you have any further concerns please contact the marketing company, [redacted] at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business does not state it will honor the Federal Do Not Call registry to filter out numbers registered thereMy home phone number *** has been registered since Obviously not everyone registered there will call every business to remove their number againThat is why this registry exists in the first placeTo resolve the complaint, the business must promise to abide by Federal laws and honor the Do Not Call Federal registry
Regards,*** ***

This was taken care of on the 4/1/14 Mr was put on the do not call list if there is anything else I can do for you let me know.
Sincerely
 
[redacted]
Marketing Director

Hello [redacted], 
The number in your complaint is not in our system but I have added it to our do-not-call...

list.  Please provide the number being called so that I can place it on our do-not-call list as well. All of my contact information is below. 
Regards, 
[redacted], Social Media and Brand Manager[redacted] [redacted] Direct[redacted] [redacted] [redacted]
[redacted]
www.EnverSolar.com

Sorry to hear that things did not work out with our company. I have confirmed with our finance department that a full refund check has...

been processed and sent.
Regards,
[redacted]
Enver Customer Care
Direct line: 1-657-235-5655
Toll Free: 1-877-404-0551

Hello Mr....

[redacted]
I am so sorry you had a bad experience with our company. We appreciate your feedback and I would like to discuss this further with you. I can be reached directly at [redacted].
We take the DNC list very seriously and when we discover that a DNC number has gotten into our system we remove it immediately. We were unable to find the number you listed, [redacted] in our system. We did find [redacted] under your name. We have removed the second number from our system and added both numbers to our internal do not call list. You will not hear from our call center again. We are very sorry for the inconvenience.
Regards,
[redacted]
Enver Customer Care
Direct line: 1-[redacted]

To whom it may concern:

Enver Solar (“Enver”) has communicated with Mr. [redacted] and his wife several times about the matters addressed in his complaint to the Revdex.com, both over the phone and in writing.

Eleven months after their solar panels were installed, Mr. and...

Mrs. [redacted] came to Enver with claims that the Enver salesperson who visited their home to present the benefits of a solar energy installation on their home “promised” them a 90-100% savings on their electric bill. The [redacted]es further claimed to have a contract that promised that the system they purchased would produce 80% of the electricity that they were then using.

Enver has given Mr. [redacted]’s claims serious consideration, reviewing its contract with him, and conducting a detailed analysis of the [redacted]es’ electricity bill for the 12 months following installation of their solar panels, and the average monthly energy production of those panels. Enver also requested a copy of the paperwork Mr. [redacted] felt supported his claim.

The paperwork Mr. [redacted] provided was 2 pages of handwritten notes from the salesperson’s meeting with the [redacted]es. These notes appear to reflect the sales person’s initial, preliminary estimate of the energy that might be produced by a solar installation -- an estimate made before a thorough site inspection and before the solar panel installation for the [redacted] home was designed. The handwritten notes are not only unsigned and do not resemble a contract, there is nothing in the handwritten notes that indicates that a promise or guarantee was made. Notably, Enver’s contract with Mr. [redacted] – which the Enver representative would have gone over with Mr. [redacted] per the company’s regular business practices – does not contain a figure anywhere close to 80%.

Instead, the contract and its included written production guarantee show an estimated monthly production of 518 kwh, which was approximately 51% of the [redacted]es’ average monthly usage at the time. In addition, the usage and production guarantee estimates an annual savings of 65% off of the [redacted]es’ electricity bill, based on no increase in usage by the [redacted]es, as well as no increase in rates by the utility company and a change to time of use billing by the [redacted]es. However, in 2015, the [redacted]es increased their average monthly use by about 20%, and the utility company increased its rates as well. Still, the actual average monthly production of the [redacted]es’ system over the first year has been 551 kwh/per month – outperforming the estimate in Enver’s written guarantee.

Enver has explained the foregoing to Mr. [redacted]. Yet, despite the fact that Mr. [redacted] has admitted in writing that Enver has fulfilled its obligations under the contract, Mr. [redacted] has threatened to bring a legal action against the company if Enver does not meet his demands to provide approximately $20,253.00 in free solar panels and labor. This ultimatum is unreasonable. As Enver Solar has already explained to Mr. [redacted], written contracts are put in place with our customers to protect both them and us. The terms of contract make it clear, in plain language, what work will be performed, and what level of energy production the homeowner can expect from their solar energy installation. Indeed, the contract with Mr. [redacted] included a written guarantee, and that guarantee is for an average of 518 kwh per month which, again, was approximately 51% of the [redacted]es’ average monthly usage in the 12 months prior to the time the contract was signed.

As explained above, Enver Solar has not only met the written guarantee it provided to the [redacted]es, it has exceeded the projected energy production. Enver Solar takes customer satisfaction very seriously, but it cannot be held hostage by unsubstantiated claims regarding statements allegedly made by a former salesperson, especially when those alleged statements are directly contradicted by a binding contract signed by Mr. [redacted].

Hello [redacted] [redacted],
Enver Solar does not place marketing calls. We have hired a separate company to handle marketing, [redacted]. G.E.M. takes the Do-Not-Call list very seriously. When they discover a DNC number has gotten into their system their employees are trained to immediately apologize for the inconvenience and place the number on an internal DNC list. I have confirmed that the G.E.M. employee you spoke to did place you on the DNC list at the time of the call. If you have any further concerns please contact the marketing company, [redacted] at [redacted].

[redacted] Sold me on their solar system with false promises and signed statements supporting their claims. When the system did not live up to their promises they turned their back on the contract and their customer and will not communicate with me or show the integrity and ethics to make it right. A very dishonest company. I would never use them knowing what I know now. Be very wary of any promises they make. They will not stand behind written agreements made by sales.

Review: I went into agreement with Enver Solar to do a solar system install in my home. The salesman Frank [redacted] met with myself and my wife in our home to lay out the benefits of going solar. We were told by Mr. [redacted] that they could provide us a system that would produce up to 80% of electricity usage in our home so we agreed to provide him our PGE number for him to pull up our previous usage history and put together a proposal. The proposal that he offered us was for an up to 80 percent usage system which we agreed to proceed with the installation. What he ended up selling us was a system that only produces 50% usage for the same price their competitors were offering. He was very clear verbally this system would produce close to actual usage. We knew it would not be 100% but based on his explanation of the solar system technology we should get to 80% easily with the system they would install. At the 12th month which was also the true-up with PG& E we questioned the efficiency of the system they installed. Enver sent out a technician and went over the operations of the system. I showed the technician the paperwork that their salesman provided us. The technician clearly stated that our home was not engineered correctly from the beginning when designing the system it required. The technician stated these things sometimes happen and he was sure his company would do the right thing. After several phone calls with a woman first name of [redacted] in which several messages were left and she would not return our calls she finally stated that she would default this complaint to the owner(s) of the company. Finally they responded after almost a month and stated they will not take any action to remedy this situation. We did not ask for a refund, what we asked for was to upgrade the system to operate in the range we were led to believe the system would function. We were simply mislead paid for a 80% system but received a 50% system instead.Desired Settlement: We have entered into several different construction projects in our homes over the years. Custom built the current home we own. It is clear Enver Solar practices unfair and unethical business practices. This business clearly took advantage of us and our unfamiliarity of the solar industry. When I asked Rebecca during a phone conversation why on earth would I agree to a 50% solar system on my home when for the same amount of money I could have gone with their competitors that would have produced the desired outcome. I am asking for them to modify the existing system to enable it to produce what was purchased and what their salesman represented to me.

Business

Response:

To whom it may concern:

Enver Solar (“Enver”) has communicated with Mr. [redacted] and his wife several times about the matters addressed in his complaint to the Revdex.com, both over the phone and in writing.

Eleven months after their solar panels were installed, Mr. and Mrs. [redacted] came to Enver with claims that the Enver salesperson who visited their home to present the benefits of a solar energy installation on their home “promised” them a 90-100% savings on their electric bill. The [redacted]es further claimed to have a contract that promised that the system they purchased would produce 80% of the electricity that they were then using.

Enver has given Mr. [redacted]’s claims serious consideration, reviewing its contract with him, and conducting a detailed analysis of the [redacted]es’ electricity bill for the 12 months following installation of their solar panels, and the average monthly energy production of those panels. Enver also requested a copy of the paperwork Mr. [redacted] felt supported his claim.

The paperwork Mr. [redacted] provided was 2 pages of handwritten notes from the salesperson’s meeting with the [redacted]es. These notes appear to reflect the sales person’s initial, preliminary estimate of the energy that might be produced by a solar installation -- an estimate made before a thorough site inspection and before the solar panel installation for the [redacted] home was designed. The handwritten notes are not only unsigned and do not resemble a contract, there is nothing in the handwritten notes that indicates that a promise or guarantee was made. Notably, Enver’s contract with Mr. [redacted] – which the Enver representative would have gone over with Mr. [redacted] per the company’s regular business practices – does not contain a figure anywhere close to 80%.

Instead, the contract and its included written production guarantee show an estimated monthly production of 518 kwh, which was approximately 51% of the [redacted]es’ average monthly usage at the time. In addition, the usage and production guarantee estimates an annual savings of 65% off of the [redacted]es’ electricity bill, based on no increase in usage by the [redacted]es, as well as no increase in rates by the utility company and a change to time of use billing by the [redacted]es. However, in 2015, the [redacted]es increased their average monthly use by about 20%, and the utility company increased its rates as well. Still, the actual average monthly production of the [redacted]es’ system over the first year has been 551 kwh/per month – outperforming the estimate in Enver’s written guarantee.

Enver has explained the foregoing to Mr. [redacted]. Yet, despite the fact that Mr. [redacted] has admitted in writing that Enver has fulfilled its obligations under the contract, Mr. [redacted] has threatened to bring a legal action against the company if Enver does not meet his demands to provide approximately $20,253.00 in free solar panels and labor. This ultimatum is unreasonable. As Enver Solar has already explained to Mr. [redacted], written contracts are put in place with our customers to protect both them and us. The terms of contract make it clear, in plain language, what work will be performed, and what level of energy production the homeowner can expect from their solar energy installation. Indeed, the contract with Mr. [redacted] included a written guarantee, and that guarantee is for an average of 518 kwh per month which, again, was approximately 51% of the [redacted]es’ average monthly usage in the 12 months prior to the time the contract was signed.

As explained above, Enver Solar has not only met the written guarantee it provided to the [redacted]es, it has exceeded the projected energy production. Enver Solar takes customer satisfaction very seriously, but it cannot be held hostage by unsubstantiated claims regarding statements allegedly made by a former salesperson, especially when those alleged statements are directly contradicted by a binding contract signed by Mr. [redacted].

Review: Enversolar violated the Do Not Call list by calling my home phone on October 5, 2014 at 12:50 pm.

I answered the phone and it was a hang-up, so I dial back the number that they called from ([redacted]) and could not leave a message to ask that they refrain from calling.

I would like Revdex.com to leave a black mark on this company, on the Revdex.com website, for violation of federal law.Desired Settlement: I would like Revdex.com to leave a black mark on this company, on the Revdex.com website for violation of federal law.

Business

Response:

Hello Mr. [redacted]

I am so sorry you had a bad experience with our company. We appreciate your feedback and I would like to discuss this further with you. I can be reached directly at [redacted].

We take the DNC list very seriously and when we discover that a DNC number has gotten into our system we remove it immediately. We were unable to find the number you listed, [redacted] in our system. We did find [redacted] under your name. We have removed the second number from our system and added both numbers to our internal do not call list. You will not hear from our call center again. We are very sorry for the inconvenience.

Regards,

Enver Customer Care

Direct line: 1-[redacted]

Review: On June 11th, 2014, a representative of Enver Solar, [redacted], made a sales visit to my home. On that day, he met with my father, who is also an owner of the home. [redacted] and my father came to an agreement about services and proceeded to sign a Solar Construction Agreement, in which no copy of this agreement was given to my father. Credit checks were done on my father, by Enver Solar, and it was determined June 12th, 2014 that he could not obtain the loan to complete the project by himself. On both June 11th, 2014 and June 12th, 2014 [redacted] collected two checks for down payments, for $1,000.00 and $10,184.00. An appointment was made to meet with me to get a co-signor for the loan. Since I am also part owner of the house, my name and signature needed to be on the Solar Construction Agreement, also. On this day [redacted] collected another check from me in the amount of $ 8816.00. On this day he did not provide copies of any signed agreements either. After several weeks, on 7/28/14, after Enver Solar cashed our checks totalling $20,000, I tracked down the contact information for Enver Solar. I called the Tustin office and spoke with [redacted]. She then transfereed me to [redacted], who stated she was unsure of what was going on, that I was approved for financing. [redacted] transferred me to [redacted], a Finance Manager, who apologized for the fact that NOBODY has contacted me since the signing of the agreement on June 13th, 2014. She stated that she just received the account, that she was new, and another person was previously assigned to my file. She assured me that she would find out what was going on and give me a call by the end of the day. At 3:16pm that day, she called me back and stated that she was still trying to get answers and that she would cal me back by Friday 8/1/14. I emailed [redacted] on 8/4/14 wanting a status on my account. I called 8/8/14 and spoke with [redacted], who said that the file had been transferred to management.Desired Settlement: Due to the company's lack of resolving my issue and pushing it off to the next person, I either want a refund in FULL, or answers as to when the solar project is going to start. I also want copies of EVERYTHING that was signed by me and my father.

Business

Response:

Sorry to hear that things did not work out with our company. I have confirmed with our finance department that a full refund check has been processed and sent.

[redacted] Sold me on their solar system with false promises and signed statements supporting their claims. When the system did not live up to their promises they turned their back on the contract and their customer and will not communicate with me or show the integrity and ethics to make it right. A very dishonest company. I would never use them knowing what I know now. Be very wary of any promises they make. They will not stand behind written agreements made by sales.

Review: I received a cold-call, apparently for sales, on my home phone, which is on the national do not call list. I also filed a complaint with the FCC at 'donotcall.gov'. I was unable to verify the phone number. I basically asked for the information (company name, phone number) over the phone when '[redacted] identified himself by name, but not by company. Then I told them that my number was on the national do not call list and NEVER TO CALL BACK AGAIN. About a week ago I had a call from a DIFFERENT energy company, which I didn't get a phone number for (but I reported the business name on 'donotcall.gov'). This practice of cold-calling people, apparently for selling solar panels, HAS TO STOP! I have been getting a LOT of 'robo dialer' calls with HANGUPS or empty answering machine messages and it is EXTREMELY IRRITATING. It's gotten to the point where I don't pick up the phone any more until I hear someone giving a message. Are these ARROGANT people SO willing to VIOLATE THE LAW? Do they have 'loopholes' that they are trying to exploit? It says a LOT about this business to have THIS happen. I'd give them an 'F', not an 'A-', if they're trying to CIRCUMVENT LAWS.Desired Settlement: Please do everything you legally can to STOP THEM (and others) from CIRCUMVENTING THE DO NOT CALL LIST. Having an account with a utility is NOT a "business relationship" with THEM. I would expect them to try and CLAIM they're "partners" with the local utility. Obviously I do not WANT to get ANY calls from THEM. Privacy issues may need to be resolved with utilities if they are involved in this practice. It is IRRITATING, ANNOYING, and FRUSTRATING. And ILLEGAL.

Business

Response:

This was taken care of on the 4/1/14 Mr was put on the do not call list if there is anything else I can do for you let me know.

Sincerely

Marketing Director

Review: My number is on the Federal Do Not Call list and this business is not honoring that fact. This is illegal.Desired Settlement: Acknowledgement of my specific phone number being removed from their list. Apology would be nice. Contact me for the phone number.

Business

Response:

Hello [redacted],