Enver

Your email was forwarded to me yesterdayUpon receiving it I immediately called [redacted] and left him a voicemailI called again today and left another voicemailI followed up with an email which is copied and pasted below:Subject: [redacted] ComplaintFrom:< [redacted] >(Add as Preferred Sender)Date:Thu, Aug 11, 3:pmTo:" [redacted] " < [redacted] >Good Afternoon [redacted] ,My name is [redacted] and I am the Director of Field Operations here at ENVER Energy ImprovementsI was forwarded a Revdex.com complaint filed in regards to your dissatisfaction with your HVAC serviceI have left you two voicemails and I am following up with an email because I would like to try and resolve your concerns.It is my understanding that you had emailed [redacted] here at ENVER on April 20th, April 23rd, and May 3rd requesting the filtersWe then had a Job Walk on May 10thand the technician indicated on his report that the filters had not been ordered nor deliveredThe filters were ordered and then sat in the warehouseThen our internal notes indicate you called in on July 6th and said the system was not getting cold enoughWe set a service for July 12th, The report from the technician who did the service stated "We checked the system performance pressures and temperaturesand explained to customer how the stage system works, everything was OKfilters 20xwere delivered"Furthermore the technician indicated that the original complaint was "on a very hot day" and that "the system was working fine"As a result the service was closed out.There is no excuse for the delay in the filters being delivered to youThis is an issue I will be personally addressingIf you still have a concern regarding the system function please reach me by phone or email and I will be sure to schedule a technician out to verify proper system operation or to make necessary repairs.Customer service is of the utmost importance to me and I take our lack of follow through and communication on your filters very seriouslyPlease accept my apology.Warm Regards, [redacted] ***, Director of Field Operations [redacted] *** Office [redacted] Fax [redacted] www.EnverSolar.com

Hello ***, I first wanted to start off by apologizing for your negative experience yesterdayWe do have a team that calls to educate consumers on energy efficient products and offer our services, if interestedOur process is to call consumers who have filled out oforms online,
at some point, interested in this informationThat being said, our goal is never to leave a consumer feeling frustrated, and if someone asks to be removed from our phone system, we absolutely honor that. We will remove your phone number from our system and hope that you accept our apology. Best, ***

Your email was forwarded to me yesterday. Upon receiving it I immediately called [redacted] and left him a voicemail. I called again today and left another voicemail. I followed up with an email which is copied and pasted below:Subject:[redacted]...

ComplaintFrom:<[redacted]>(Add as Preferred Sender)Date:Thu, Aug 11, 2016 3:12 pmTo:"[redacted]" <[redacted]>Good Afternoon [redacted],My name is [redacted] and I am the Director of Field Operations here at ENVER Energy Improvements. I was forwarded a Revdex.com complaint filed in regards to your dissatisfaction with your HVAC service. I have left you two voicemails and I am following up with an email because I would like to try and resolve your concerns.It is my understanding that you had emailed [redacted] here at ENVER on April 20th, April 23rd, and May 3rd requesting the filters. We then had a Job Walk on May 10thand the technician indicated on his report that the filters had not been ordered nor delivered. The filters were ordered and then sat in the warehouse. Then our internal notes indicate you called in on July 6th and said the system was not getting cold enough. We set a service for July 12th, 2016. The report from the technician who did the service stated "We checked the system performance pressures and temperatures. and explained to customer how the 2 stage system works, everything was OK. 10 filters 20x25 were delivered". Furthermore the technician indicated that the original complaint was "on a very hot day" and that "the system was working fine". As a result the service was closed out.There is no excuse for the delay in the filters being delivered to you. This is an issue I will be personally addressing. If you still have a concern regarding the system function please reach me by phone or email and I will be sure to schedule a technician out to verify proper system operation or to make necessary repairs.Customer service is of the utmost importance to me and I take our lack of follow through and communication on your filters very seriously. Please accept my apology.Warm Regards,[redacted], Director of Field Operations[redacted] Office[redacted] Fax[redacted]www.EnverSolar.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]