Envi Pest Control

There’s definitely a misunderstanding on Mrs [redacted] ’s part regarding the service agreement that she signed with us The agreement is for months which entails a total of treatments –the initial treatment, the folltreatment (30-days after the initial), and quarterlies after that We have completed the initial, the follow-up, and one of the quarterlies The remaining treatment to fulfill the agreed commitment have not been met The yearly plan entails free re-treatments should the need arise I have no record of Mrs [redacted] ’s calling our office to inform us of a “bad job done” in April If that would have been the case, we would have been proactive by performing a free re-treatment Since we didn’t hear anything from her, we assume that everything was going as planned In addition, we fulfill our part of the agreement by setting her account with scheduled reoccurring quarterly treatments, as agreed on the service agreement Since products last about days on the surfaces, we even treat in the winter time to ensure our product is always available for insects in order to provide our guarantee The winter treatment entails treating all entry points, around windows and doors, cracks and crevices, and foundation Not following the plan will not achieve desired results It is a common misconception that insects aren’t active in the winter time; however, insects are active within wall voids, crawlspaces, cracks, and crevices within a home during colder months The $price is not just for a treatment but it is set based on the benefits of a “plan” during one quarter Should anything arise in between quarterly treatments, by being part of the plan, the benefit is that we will gladly re-treat any trouble areas at no additional costs When we schedule our appointments, our customers are notified via e-mail or by a phone call, depending on the method our customer has chosen to be contacted When we send out the schedule reminder, our customers don’t need to be home in order to have the treatment done, especially if the home is not being treated on the inside If customer’s aren’t going to be home during a treatment, all we ask if for the gates to be unlocked so that our technician can have access around the whole exterior of the home If a certain time will not work for a customer, we will gladly reschedule for a more convenient time We will be glad to end the relationship with Mrs [redacted] after the agreement has been met by her fulfillment of her side of the agreement We are willing to give her a free $quarterly to compensate for a “bad job done” back in April, if she fulfills one more $quarterly with us If not, we will apply the “early termination fee” that is set forth in the original service agreement which she was given a copy of at the time of signing

I was able to contact Mr*** His account has been settled and no fees were charged

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: The business, Envi Pest & Lawn did not answer my compliantThey scheduled a quartering treatment when our property is mostly covered with snow&ice and our gate to the backyard can't be opened and there is no other access to our backyardThe business shouldn't schedule quarterly treatments if the property is mostly covered with iceAny business who does business us is required to call first so we can unlock our gateWe DO NOT leave our gate unlock for any businessWhen I signed the agreement, a representative agreed that they could come out on SaturdayThey came on 10/24/and 12/12/After that Envi without notice said that their service representative do not work on weekendsEnvi said it would be quarterly treatmentsOctober then December is not quarterly treatmentsWe had to ask Envi on some occasions to reschedule since they didn't give adequate notice and it was on a weekdayThey came on April 12,which was a Tuesday not a SaturdayWe were inconvenienced by waiting for Envi to stop byAbout days after the April treatment, I discovered ants on our propertyI called Envi and Envi had to come out again on April 19,I have no problem with Envi coming out for the quarterly visit as long as the ice and snow is melted so that the back gate can be opened easily, they call first and schedule the final visit on SaturdayWe also want it in writing that this is our final treatment and no other treatment or bills will be asked from from the business, Envi pest and lawn and dated We want to be there when Envi does the last quarterly treatmentWe are not okay with spraying being done in the winterWe want the quarterly treatment to be completed in the Spring(March usually has no ice) or Summer when it is needed.
Sincerely,*** ***

There’s definitely a misunderstanding on Mrs. [redacted]’s part regarding the service agreement that she signed with us.  The agreement is for 12 months which entails a total of 5 treatments –the initial treatment, the follow-up treatment (30-45 days after the initial), and 3 quarterlies...

after that.  We have completed the initial, the follow-up, and one of the quarterlies.  The remaining 2 treatment to fulfill the agreed commitment have not been met. 
 
The yearly plan entails free re-treatments should the need arise.  I have no record of Mrs. [redacted]’s calling our office to inform us of a “bad job done” in April 2016.  If that would have been the case, we would have been proactive by performing a free re-treatment.  Since we didn’t hear anything from her, we assume that everything was going as planned.  In addition, we fulfill our part of the agreement by setting her account with scheduled reoccurring quarterly treatments, as agreed on the service agreement.
 
Since products last about 90 days on the surfaces, we even treat in the winter time to ensure our product is always available for insects in order to provide our guarantee.  The winter treatment entails treating all entry points, around windows and doors, cracks and crevices, and foundation.  Not following the plan will not achieve desired results.  It is a common misconception that insects aren’t active in the winter time; however, insects are active within wall voids, crawlspaces, cracks, and crevices within a home during colder months.
 
The $89 price is not just for a treatment but it is set based on the benefits of a “plan” during one quarter.  Should anything arise in between quarterly treatments, by being part of the plan, the benefit is that we will gladly re-treat any trouble areas at no additional costs.
 
When we schedule our appointments, our customers are notified via e-mail or by a phone call, depending on the method our customer has chosen to be contacted.  When we send out the schedule reminder, our customers don’t need to be home in order to have the treatment done, especially if the home is not being treated on the inside.  If customer’s aren’t going to be home during a treatment, all we ask if for the gates to be unlocked so that our technician can have access around the whole exterior of the home.  If a certain time will not work for a customer, we will gladly reschedule for a more convenient time.
 
We will be glad to end the relationship with Mrs. [redacted] after the agreement has been met by her fulfillment of her side of the agreement.  We are willing to give her a free $89 quarterly to compensate for a “bad job done” back in April, 2016 if she fulfills one more $89 quarterly with us.  If not, we will apply the “early termination fee” that is set forth in the original service agreement which she was given a copy of at the time of signing.

Not a problem.  We will be glad to come back in the Spring(March).  We will ensure that we schedule the quarterly on a Saturday and the we call and confirm it over the phone.  As a side note, when dealing with ants, it'll be important to identify the ants you are having issues with.  Different ants have different behaviors.  Depending on the ant, we have to use specific  products to target them.  We have to use products that take care of the ants from within the colony.  External products and sprays aren't as effective when eradicating ants.  We have multiple products that allow the ants to take the product back to the colony and affect the colony from within.  When dealing with large colonies, it can be a process.