“They send packages to Honduras and they say they are lost and they don’t resolve anything for people and I don’t want it to happen to me I sent boxes and they stole them from me”
Desire outcome says:“That they return everything to me”
Revdex.com staff: First thank you for the opportunity of giving our point of view in this case.We would like to start by explaining that we have been offering our package services for years, not justto Honduras but also to Mexico, all of Central America and ColombiaFor all of the countries that
wework with, we offer a service to insure belongings or insurance in case of lost. Each and every one of our clients must, due to cargo legalization matters, provide a value whendeclaring content in the shipping process and based on that declaration, the insurance is offered for thepackage, (this is optional in Central America and Mexico)As you can see it is the first time we receive a‘complaint’ of this type. As far as the complaintIt is to our surprise to receive it from them since we have been in constantcommunication with the lady and her husbandAlways facing them and explaining each of the processesthat we went through until we got to the point that we considered their boxes lostHere is a littlerecount of what happened. We are a courier company that uses ‘local’ transporters according to the destiny country to completedeliveriesJust like our client, we were victims of the bad management in Customs in Central America aswell as the lack of responsibility from the transporter company in this caseWe hired the services or MrDaniel V*** owner of a transporting company with offices in California (Direkto Logistics: *** ** ** Van Nuys, CA 91405, *** * ***) person in charge of paying thecustoms paperwork and the legalization of the package in Honduras. After telling us many times that the parcel was delayed in customs process (a very common thing in thecountries that we work with) and having us wait week after week, we managed to figure out by our owndevices that the package had been practically abandoned at customs for lack of payment of saidpaperworkOne of the customs laws says that after a certain amount of time without movement, thepackage starts to generate charges for storage and other charges due to late submission. When we wanted to clear everything out, we sent a representative to Honduras to get a processordirectly in that country and liberate the packageIt was necessary to pay again so that this packagewould get ‘rescued’ and all of the ‘late fees’ that they asked usWhen we thought we had managed torescue part of the load, it turned out it belonged to a different courier company so we found ourselvesobligated to return it to its owners. Customs did not know where our boxes were, MrV*** from Direkto Logistics decided to declarehimself in bankruptcy and abandon the case leaving us with the only option to considering the packagelostAs we were receiving all of this information, we were providing it to the clients that today aremaking this complaint because of ‘theft on our behalf’. Unfortunately none of the boxes were insured when the shipment was made and because of thatthere is not much we can do for the client to recover the moneyOur insurance department investigatedthe case and as a courtesy with to the client decided to send a money order of $per box, moneyorders that have been cashed. To clarify a little bit what they are complaining about, we do not lose packages, we are always here toanswer all of our clients’ questions and try to help them as much as we canWe don’t steal, we workcleanly and with all of the intention to serve our communityAttentively,Envios Rapido Express
“They send packages to Honduras and they say they are lost and they don’t resolve anything for people and I don’t want it to happen to me I sent boxes and they stole them from me”
Desire outcome says:“That they return everything to me”
Revdex.com staff: First thank you for the opportunity of giving our point of view in this case.We would like to start by explaining that we have been offering our package services for years, not justto Honduras but also to Mexico, all of Central America and ColombiaFor all of the countries that
wework with, we offer a service to insure belongings or insurance in case of lost. Each and every one of our clients must, due to cargo legalization matters, provide a value whendeclaring content in the shipping process and based on that declaration, the insurance is offered for thepackage, (this is optional in Central America and Mexico)As you can see it is the first time we receive a‘complaint’ of this type. As far as the complaintIt is to our surprise to receive it from them since we have been in constantcommunication with the lady and her husbandAlways facing them and explaining each of the processesthat we went through until we got to the point that we considered their boxes lostHere is a littlerecount of what happened. We are a courier company that uses ‘local’ transporters according to the destiny country to completedeliveriesJust like our client, we were victims of the bad management in Customs in Central America aswell as the lack of responsibility from the transporter company in this caseWe hired the services or MrDaniel V*** owner of a transporting company with offices in California (Direkto Logistics: *** ** ** Van Nuys, CA 91405, *** * ***) person in charge of paying thecustoms paperwork and the legalization of the package in Honduras. After telling us many times that the parcel was delayed in customs process (a very common thing in thecountries that we work with) and having us wait week after week, we managed to figure out by our owndevices that the package had been practically abandoned at customs for lack of payment of saidpaperworkOne of the customs laws says that after a certain amount of time without movement, thepackage starts to generate charges for storage and other charges due to late submission. When we wanted to clear everything out, we sent a representative to Honduras to get a processordirectly in that country and liberate the packageIt was necessary to pay again so that this packagewould get ‘rescued’ and all of the ‘late fees’ that they asked usWhen we thought we had managed torescue part of the load, it turned out it belonged to a different courier company so we found ourselvesobligated to return it to its owners. Customs did not know where our boxes were, MrV*** from Direkto Logistics decided to declarehimself in bankruptcy and abandon the case leaving us with the only option to considering the packagelostAs we were receiving all of this information, we were providing it to the clients that today aremaking this complaint because of ‘theft on our behalf’. Unfortunately none of the boxes were insured when the shipment was made and because of thatthere is not much we can do for the client to recover the moneyOur insurance department investigatedthe case and as a courtesy with to the client decided to send a money order of $per box, moneyorders that have been cashed. To clarify a little bit what they are complaining about, we do not lose packages, we are always here toanswer all of our clients’ questions and try to help them as much as we canWe don’t steal, we workcleanly and with all of the intention to serve our communityAttentively,Envios Rapido Express