Enviro Solutions Holdings Inc

Customer was contacted on Aug 4, 2017 and the containers he wanted removed from his property were removed on Aug 4, 2017. The customers request has been completed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:2 dumpsters were PAID for in advance via my personal Credit Card(stupid mistake I won't make again). One dumpster was Days late costing me money in Contractor down time. The second dumpster came almost a Week after it was suppose to be & later on TAKEN WHILE EMPTY. I paid for TWO-only received One & I had a Difficult time getting that refunded. Also-WEEKS later they charged me "overage/over tonage"...literally a day or so After I received my refund. Long story short-they Finally refunded me the dumpster I never used & $200 toward the over tonage. NOW they have continued to bill me for the amount of $471.80. I reached out Twice to their company to dispute this & recieved no help or no return phone call. They sent me the "60 day past due notice"--of course if they plan on taking this to collections; I will contact my lawyer. They should be Seriously looked into as if this is happening to me-I wonder who would have just Paid them the extra charge so they would go away?I owe this company Nothing as I had paid for their Drop Bottom service months ago. I recommend this be resolved within 10 days as this is when their company will take me to "collections". Thank you.
Regards,
[redacted]

Spoke with Mr. [redacted]. We will credit his account $201.00
the amount we charged for overage fees.
0pt;">Mr. [redacted] was upset that after all he went through with
our company, we charged his card for overage fees the same day we issued him a
credit.  
 
Provided him my direct contact information for all future
requests.
 
Thanks,
Sidney H[redacted]
EnviroSolutions
Aug 11, 2015
Customer is satisfied with the resolution.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
2 dumpsters were PAID for in advance via my personal Credit Card(stupid mistake I won't make again). One dumpster was Days late costing me money in Contractor down time. The second dumpster came almost a Week after it was suppose to be & later on TAKEN WHILE EMPTY. I paid for TWO-only received One & I had a Difficult time getting that refunded. Also-WEEKS later they charged me "overage/over tonage"...literally a day or so After I received my refund. Long story short-they Finally refunded me the dumpster I never used & $200 toward the over tonage. NOW they have continued to bill me for the amount of $471.80. I reached out Twice to their company to dispute this & recieved no help or no return phone call. They sent me the "60 day past due notice"--of course if they plan on taking this to collections; I will contact my lawyer. They should be Seriously looked into as if this is happening to me-I wonder who would have just Paid them the extra charge so they would go away?
I owe this company Nothing as I had paid for their Drop Bottom service months ago. I recommend this be resolved within 10 days as this is when their company will take me to "collections". Thank you.
Regards,
[redacted]

On Fri, May 6, 2016 at 10:15 AM, Gary H[redacted] <[redacted]> wrote:[redacted], We are not showing and any balance on his account or past due invoices. Gary

Spoke with Mr. [redacted]. We will credit his account $201.00
the amount we charged for overage fees.
Mr. [redacted] was upset that after all he went through with
our company, we charged his card for overage fees the same day we issued him a
credit.  
 
Provided him my direct...

contact information for all future
requests.
 
Thanks,
Sidney H[redacted]EnviroSolutionsAug 11, 2015Customer is satisfied with the resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]