Environment Control

The customer is correct that the key was not returned as they requested It is our company policy not to leave keys at a building after hours on a final night of cleaning We have no control over who may obtain keys (either authorized or unauthorized) if left in a building after hours and therefore prefer to return keys during regular business hours to a person, often requiring signature verifying receipt of the keys Whenever possible we prefer to return the keys to the person that assigned them to us since they are indirectly responsible for those keys while in our possessionAfter further review with our staff we found that MrK [redacted] fail [redacted] to communicate this policy to the customer and did not return the key on the date he stated he would because he had not yet obtained the key from our staff Further MrK [redacted] did not communicate with the customer, or to our company management, that there was a delay in returning the key or the reason for the delay We have reviewed company policy and the correct course of action and communication that should have taken place with MrK [redacted] and our staff regarding this matter and have taken appropriate disciplinary action The key was returned to the customer on 09/12/We have had a relationship with this customer since the onset of service on 10/16/ Statistics show that most janitorial services are terminated upon completion of the first year of service, or sooner We have received multiple emails from this customer communicating their satisfaction with our service One example: “On Apr 3, 2015, at 12:PM, [redacted] wrote: Hi Tom, Just wanted to let you know we are very pleased with the cleaning latelyNightshift, which I do not interact with often because of the shift difference, made the effort to let me know as wellI believe it's Sara? So please send our thanks for a good jobHave a nice holiday weekend***” Due to the subjective nature of the janitorial industry the efforts made for one customer can be view [redacted] as exce**ing expectations, while another customer may view those same efforts as not meeting the standard Because of this we do not require a specific contract term and base our retention of business on satisfi [redacted] customers In this situation we were unable to satisfy the customer after documenting and attempting to correct the deficiencies not [redacted] (retrain staff or replace staff) The customer’s course of action to rectify the situation at that point is to terminate serviceIn this instance the customer exercis [redacted] their choice to terminate service Most companies operating in the janitorial industry require a specific contract term and/or frustrate a customer with many legal barriers to terminate service We believe this is one of many ways we positively set ourselves apart from our competitorsWe have operat [redacted] in Greater [redacted] for over years and to our knowl**ge have never had a Revdex.com complaint

I gave the required notice to stop cleaning services July 21st Last Day of service to be August 31, The reason for cancellation was due to the cleaners not preforming well and not cleaning per the contract They had an opportunity to correct the cleaning issues and opted not to so there was no choice in the matterThe cleaners were supposed to turn the key in on the last day of service and they failed to do so I clearly stated that we exchange the check/payment and key on the last day of service No key was given on the last day of service which was 8-31- On 9-6-I contacted the area manager again about the key On 9-7-he said that he would personally bring it on 9-8- No key returned/no contact (He also said he would personally handle the cleaning when I had I initially complained but that never happened either.) On 9-9-I emailed the vice president of operations asking him to get this handled Again, no response Email history with dates is listed be

Absolutely the worst janitorial company -- They don't even show up on the contracted dates - just no-show after no-showThey don't clean toilets, don't refill toilet paper or paper towels, never cleans spiderwebs (which are only there BECAUSE nobody is cleaning).They make promises and try to increase your rate by blaming upper management a month into signing up for their serviceThey promised to provide cleaning materials - instead they billed for itFunny thing is, the delivering company left us with the invoice and it was a FRACTION of the cost they were trying to charge us on the invoice - they tried to make money off of it! Unbelievable! Not ONCE were we satisfied with the quality of work providedWe tried to be as patient as we could, but enough is enoughWe are firing them today, after the cleaners did not show up for the 4th time this month alone (that's 50% of the days we paid for)Everyone in the company just blames each other, but nobody will step up and take responsibilityNEVER USE THESE PEOPLE!!!!!

The customer is correct that the key was not returned as they requested.  It is our company policy not to leave keys at a building after hours on a final night of cleaning.  We have no control over who may obtain keys (either authorized or unauthorized) if left in a building...

after hours and therefore prefer to return keys during regular business hours to a person, often requiring signature verifying receipt of the keys.  Whenever possible we prefer to return the keys to the person that assigned them to us since they are indirectly responsible for those keys while in our possession. After further review with our staff we found that Mr. K[redacted] fail** to communicate this policy to the customer and did not return the key on the date he stated he would because he had not yet obtained the key from our staff.  Further Mr. K[redacted] did not communicate with the customer, or to our company management, that there was a delay in returning the key or the reason for the delay.  We have reviewed company policy and the correct course of action and communication that should have taken place with Mr. K[redacted] and our staff regarding this matter and have taken appropriate disciplinary action.  The key was returned to the customer on 09/12/17. We have had a relationship with this customer since the onset of service on 10/16/2013.  Statistics show that most janitorial services are terminated upon completion of the first year of service, or sooner.  We have received multiple emails from this customer communicating their satisfaction with our service.  One example: “On Apr 3, 2015, at 12:23 PM, [redacted] wrote:  Hi Tom, Just wanted to let you know we are very pleased with the cleaning lately. Nightshift, which I do not interact with often because of the shift difference, made the effort to let me know as well. I believe it's Sara?  So please send our thanks for a good job. Have a nice holiday weekend. [redacted]”.  Due to the subjective nature of the janitorial industry the efforts made for one customer can be view** as exce**ing expectations, while another customer may view those same efforts as not meeting the standard.  Because of this we do not require a specific contract term and base our retention of business on satisfi** customers.  In this situation we were unable to satisfy the customer after documenting and attempting to correct the deficiencies not** (retrain staff or replace staff).  The customer’s course of action to rectify the situation at that point is to terminate service. In this instance the customer exercis** their choice to terminate service.  Most companies operating in the janitorial industry require a specific contract term and/or frustrate a customer with many legal barriers to terminate service.  We believe this is one of many ways we positively set ourselves apart from our competitors. We have operat** in Greater [redacted] for over 35 years and to our knowl**ge have never had a Revdex.com complaint.

Generated Materials Revdex.com Dispute Response December 9, 2014 (Account #[redacted]) [redacted] 

[redacted] Contact: [redacted] Monthly Billing: $245.00/MO Initial cleanup fee: $50.00 Cleaning Schedule:...

1X/Week (Friday or weekend) (Account #[redacted]) [redacted] 

[redacted] Contact: [redacted] Monthly Billing: $200.00/MO Initial cleanup fee: $50.00 Cleaning Schedule: 1X/Week (Friday or the weekend) Operations Manager’s Responses ([redacted]): First, the Revdex.com mentioned the concern occurred on 8/3/14 but our start-up was on the 8/7/14. This may be a typo. On 8/8/14 [redacted] visited [redacted] @ Account #[redacted] the day after we started our first night of cleaning. He reported all was fine with the cleaning with no issues or concerns. On 8/21/14 [redacted] (our contact at account #[redacted]) spoke with [redacted] (the sales manager who sold the account) and asked if anyone had cleaned the recycling yard (Account [redacted]#) because we had missed it on the 15th. We did not clean it on the 15th because the yard manager asked our cleaner to come back on Monday the 18th because the yard was flooded from the rain. On the third week of service [redacted] wanted us to address the following, as she was not happy with service. 1. Microwave and toaster cleaned on every visit (this was not originally agreed upon during our sales presentation and our initial operations walk through.) 2. Move all keyboards and electronics on desks to wipe them down fully (this was not originally agreed to in our sales presentation or the initial operations walk through) 3. Lastly, she wanted the office to “smell fresh” when they coming in. [redacted] purchased PineSol to accommodate this request. After the fourth week of service we asked [redacted] to revaluate the account with the client but [redacted] canceled the meetings more than a couple of times and they unable to met. However, [redacted] was able to talk on the phone with [redacted] to discuss the need for more time and dollars to accommodate the added requests (listed above). [redacted] was not happy to hear this and we believe this is why she decided to cancel service with us. Response from our Administration Department ([redacted]) • September 2, 2014 - Billing for the month of September was mailed • September 18, 2014 - Acct #[redacted] & [redacted] terminate services • October 24, 2014 - a letter was sent to Generated Materials at both locations, requesting final payment (see attached copy) no later than November 7, 2014. The letter also states, if payment is not received by November 7th, both accounts would be sent to C2C Resources for collections. • November 14, 2014 paperwork was submitted to C2C Resources, to begin collection efforts. Per C2C Resources, once an account is referred to them, all communication must go thru C2C. If a customer tries to make payment or settlement, they must be referred back to C2C. • November 20, 2014 - [redacted], Administrative Assistant at Generated Materials sends an e-mail (see the following) Hello, I have made two attempts to contact your company and resolve our balance. Someone had returned my call after several weeks, and based on what I told her, she told me that I would need to speak with your Director of Operations. I don’t have that person’s email or phone number, and so, I am still waiting to hear from them. We have no problem paying our bills. I would like to speak with the person that can help us resolve this issue. We did sign up for your services, so I feel that we do need to pay for the final two weeks of service. That would be half of the final bill. Please have someone contact me so that we can get this resolved. Thank you! • November 21, 2014 - C2C Resources submits two settlement authorizations, one for each Generated Materials location. #[redacted] - $200.00 settlement & #[redacted] $200.00 settlement • December 2, 2014 - [redacted] submits another e-mail (see the following) Hello again. Please have the appropriate person contact me so that we can resolve this issue or please give me their contact information. If I don’t hear from you, I feel we should resolve this dispute through the Revdex.com Thank you. • December 2, 2014 - [redacted], Office Manager at Environment Control, calls [redacted] to inform her she must communicate with C2C Resources, since she did not respond to EC's written request for final payment. [redacted] said she would not speak with C2C Resources, but rather submit a complaint to the Revdex.com. At this point Generated Materials is required to communicate with C2C for final payment arrangements (this is per our agreement C2C – once an account is handed over them we (Environment Control) are not permitted to handle payment arrangements) I’d be happy to further discuss this with a Revdex.com rep on any points of clarification. Respectfully, [redacted] Environment Control President

Review: We signed up with Environment Control for their Janitorial Services at two of our locations. Our corporate office and our plant. Since the first cleaning, we have not been satisfied. Trash piles were left on the floor, rags were left on the chairs, sweeping done to make the office more dusty. The cleaning was so poorly done that most of the members of the company were unsure if someone had even been cleaning. Some of the managers had taken pictures so that the corp office could see how poor the cleaning was. After about three weeks of service, we made contact with the company and they sent someone out, so that they could better understand our needs. After that visit, there were no changes made in the quality of cleaning. After six weeks of horrible service, I made contact with the sales rep, [redacted], to let him know that we were not going to continue to use their services. He told me that normally they require a 30 day notice, but hat he would waive that because we were so dissatisfied with their service. At this point we had received three invoices for each location. We had received a monthly invoice for August and for September, as well as a $50 invoice for the initial cleaning. That was the cleaning they did to get our locations up to their standards of clean. We paid in full the August invoices for both locations.Desired Settlement: We would like to pay Environment Control a total of $222.50. We would be paying for half of September for both locations. They did clean each location twice for the month of September. We do not feel we should pay the $50 invoices for each location. Neither location was ever brought up to any better cleaning standards.

Business

Response:

Generated Materials Revdex.com Dispute Response December 9, 2014 (Account #[redacted]) [redacted]

[redacted] Contact: [redacted] Monthly Billing: $245.00/MO Initial cleanup fee: $50.00 Cleaning Schedule: 1X/Week (Friday or weekend) (Account #[redacted]) [redacted]

[redacted] Contact: [redacted] Monthly Billing: $200.00/MO Initial cleanup fee: $50.00 Cleaning Schedule: 1X/Week (Friday or the weekend) Operations Manager’s Responses ([redacted]): First, the Revdex.com mentioned the concern occurred on 8/3/14 but our start-up was on the 8/7/14. This may be a typo. On 8/8/14 [redacted] visited [redacted] @ Account #[redacted] the day after we started our first night of cleaning. He reported all was fine with the cleaning with no issues or concerns. On 8/21/14 [redacted] (our contact at account #[redacted]) spoke with [redacted] (the sales manager who sold the account) and asked if anyone had cleaned the recycling yard (Account [redacted]#) because we had missed it on the 15th. We did not clean it on the 15th because the yard manager asked our cleaner to come back on Monday the 18th because the yard was flooded from the rain. On the third week of service [redacted] wanted us to address the following, as she was not happy with service. 1. Microwave and toaster cleaned on every visit (this was not originally agreed upon during our sales presentation and our initial operations walk through.) 2. Move all keyboards and electronics on desks to wipe them down fully (this was not originally agreed to in our sales presentation or the initial operations walk through) 3. Lastly, she wanted the office to “smell fresh” when they coming in. [redacted] purchased PineSol to accommodate this request. After the fourth week of service we asked [redacted] to revaluate the account with the client but [redacted] canceled the meetings more than a couple of times and they unable to met. However, [redacted] was able to talk on the phone with [redacted] to discuss the need for more time and dollars to accommodate the added requests (listed above). [redacted] was not happy to hear this and we believe this is why she decided to cancel service with us. Response from our Administration Department ([redacted]) • September 2, 2014 - Billing for the month of September was mailed • September 18, 2014 - Acct #[redacted] & [redacted] terminate services • October 24, 2014 - a letter was sent to Generated Materials at both locations, requesting final payment (see attached copy) no later than November 7, 2014. The letter also states, if payment is not received by November 7th, both accounts would be sent to C2C Resources for collections. • November 14, 2014 paperwork was submitted to C2C Resources, to begin collection efforts. Per C2C Resources, once an account is referred to them, all communication must go thru C2C. If a customer tries to make payment or settlement, they must be referred back to C2C. • November 20, 2014 - [redacted], Administrative Assistant at Generated Materials sends an e-mail (see the following) Hello, I have made two attempts to contact your company and resolve our balance. Someone had returned my call after several weeks, and based on what I told her, she told me that I would need to speak with your Director of Operations. I don’t have that person’s email or phone number, and so, I am still waiting to hear from them. We have no problem paying our bills. I would like to speak with the person that can help us resolve this issue. We did sign up for your services, so I feel that we do need to pay for the final two weeks of service. That would be half of the final bill. Please have someone contact me so that we can get this resolved. Thank you! • November 21, 2014 - C2C Resources submits two settlement authorizations, one for each Generated Materials location. #[redacted] - $200.00 settlement & #[redacted] $200.00 settlement • December 2, 2014 - [redacted] submits another e-mail (see the following) Hello again. Please have the appropriate person contact me so that we can resolve this issue or please give me their contact information. If I don’t hear from you, I feel we should resolve this dispute through the Revdex.com Thank you. • December 2, 2014 - [redacted], Office Manager at Environment Control, calls [redacted] to inform her she must communicate with C2C Resources, since she did not respond to EC's written request for final payment. [redacted] said she would not speak with C2C Resources, but rather submit a complaint to the Revdex.com. At this point Generated Materials is required to communicate with C2C for final payment arrangements (this is per our agreement C2C – once an account is handed over them we (Environment Control) are not permitted to handle payment arrangements) I’d be happy to further discuss this with a Revdex.com rep on any points of clarification. Respectfully, [redacted] Environment Control President

Do not use this company. I had a representative out because we were looking for a cleaning company for our 2000 sq ft office. I chose their Recommended package at $200 a month. Long story short, I have to argue with one of the managers every month to have our monthly cleaning done. For 6 weeks they did not do everything entailed in the weekly cleaning schedule. If you do not mind paying someone $200 a month to wipe your tile floors and wipe down three bathroom then this company is for you. If you are looking for a company with high integrity that sticks to the agreements then do not choose Environmental Control.