Environmental Air Technologies LLC

Complaint # To whom it may concern, Our cancellation policy clearly states: “You may CANCEL this transaction, without any penalty or obligation within THREE BUSINESS DAYS from the above dateIf you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled.If you cancel, you must make available to the seller at your residence, in substantially as good condition as when you received, any goods delivered to you under this contract or sale; or you may if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and riskIf you do not make goods available to the seller and the seller does not pick up within days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligationTo cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram.” Attached is a copy of Mr [redacted] ’s signed cancellation policyOur company distributes the equipment for our manufacturer and after the sale we are here for filter replacement and to service the machines as needed by our customersMr [redacted] brought his machine in and both our service gentleman and our sales manager checked the equipment and both said it was all working properlyHe does state that he went and purchased a new vacuum for $that in his opinion works better than the machine he purchased from our companyAgain this is his opinionWhen he brought in the machine he purchased from us our sales manager, Alexander, tested the machines in front of the customer at the office and they were working as promised at the time of purchaseOur finance company calls to verify that the customers were actually the ones purchasing the equipment, the terms of their contract; e.gmonthly payment, any promotions they were offered and when their first payment will beThey also voice verify that the customer has the equipment and that it is working properlyMr [redacted] ’s cancellation day was September 15th, and he voice verified with the finance company on September 16th, Therefore, if Mr [redacted] wanted to cancel, he did not have to verify with the finance company and told them he was cancelling the contract Our service gentleman is here five (5) days a week and has been with the company for yearsHe knows the ins and outs of the machines and would be happy to fix any problems that would arise with the machinesSincerely, [redacted] Office ManagerEAT, LLC

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Dear Sir:My dispute filed on November against EAT LLC has been settled to my satisfaction by this company Please close my complaint ID ***.Thank you for your assistance in this matter.Sincerely,Thomas Sanford

This matter has been taken care ofThere was a check written back to MrSanford in the full amount of We have spoken with the customer and are satisfied with the resolution

Complaint #10406605 
To whom it may concern,
Our cancellation policy clearly states: “You may CANCEL this transaction, without any penalty or obligation within THREE BUSINESS DAYS from the above date. If you cancel, any property traded in, any payments made by you under the...

contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled.If you cancel, you must make available to the seller at your residence,  in substantially as good condition as when you received, any goods delivered to you under this contract or sale; or you may if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk. If you do not make goods available to the seller and the seller does not pick up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation.
To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram.”
Attached is a copy of Mr. [redacted]’s signed cancellation policy.
Our company distributes the equipment for our manufacturer and after the sale we are here for filter replacement and to service the machines as needed by our customers. Mr. [redacted] brought his machine in and both our service gentleman and our sales manager checked the equipment and both said it was all working properly. He does state that he went and purchased a new vacuum for $150 that in his opinion works better than the machine he purchased from our company. Again this is his opinion. When he brought in the machine he purchased from us our sales manager, Alexander, tested the machines in front of the customer at the office and they were working as promised at the time of purchase.
Our finance company calls to verify that the customers were actually the ones purchasing the equipment, the terms of their contract; e.g. monthly payment, any promotions they were offered and when their first payment will be. They also voice verify that the customer has the equipment and that it is working properly. Mr. [redacted]’s cancellation day was September 15th, 2014 and he voice verified with the finance company on September 16th, 2014. Therefore, if Mr. [redacted] wanted to cancel, he did not have to verify with the finance company and told them he was cancelling the contract. 
Our service gentleman is here five (5) days a week and has been with the company for 3 years. He knows the ins and outs of the machines and would be happy to fix any problems that would arise with the machines.
Sincerely,
[redacted]Office ManagerEAT, LLC