Environmental Designers Irrigation, Inc.

Review: I prepaid for an opening and closing of my sprinkler system in March 2014. They finally made an appt to open them on May 27. When they came it was determined that the sprinkler needed a new backflow valve. They requested $150 deposit for this work and would call me for an appt. After two weeks I called them and was told that they were still waiting for my permit to be approved. Two weeks later on June 27, I called them again to obtain the status and was told again no permit approval. I knew this didn't sound right, my township always approves within a few days. More calls were made and went unanswered by the company. On July 18, I wrote a letter requesting my money be returned. I then received an invoice for $76 that included a permit dated 6/27/14 with a note to call them to schedule the work. It was postmarked August 7th. I called numerous times again for my refund and no response. On 9/2 my township called me asking me why Environmental was asking for a refund of the permit money. they wanted to know why the work wasn't being performed. When I explained the situation and how summer was now over, they suggested I file a complaint. I called them again on 9/3 and 9/4 and still no returned calls or refund was received.Desired Settlement: $289.10 refunded in full. I have not been able to use sprinklers for the 2014 season and have lost some shrubbery/bushes. No deductions should be made from this amount with all the inconvenience they've done.