Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Mr. [redacted] did not respond to the following: - Inappropriate staff behaviour from Mr. [redacted] (yell at me as customer in front of my family) when I compliant and he came to meet me in my house on Thursday September 1st. - I disagree when he describe that the company works diligently, safely and in a timely manner, Please refer to the photos you will see the following : sleeping on site, bringing food/coffee inside contaminated house - Not Following the work plan approved by MASSDEP (staff not wearing Protective suits during the abatement, Disposing/missing house hold items without the owner permission) - Inappropriate fragile Packing that damage most of my kitchen content. Regards,
[redacted]
The client is incorrect in his assessment of the project. The pictures and his description of the work practices are misleading. Anyone who has been involved with asbestos abatement work knows that there is going to be residual damage on walls, ceilings etc do to the containment and work area...
preparation process. The proposal for this project did not include repair and upgrade work at the end of the abatement process, as part of the scope of work. Our company went out of our way to assist the client in every way we could during our phase of the project. The client seem to be under a great deal of stress when on site, he never had a complaint for us, only compliments for our work and workers. Our company worked diligently, safely and in a timely manner, we undrestood the clients desire to move into the next phase of his project. This project had many issues for the client to deal with - other trades and their time frames, inspections, insurance coverage concerns and the family wanting to reoccupy ASAP. We understand the clients frustration during this project, but we have completed numerous projects of this size and larger and have never had a complaint. We hope that the client is in his home and everything has worked out well for him and his family. Environmental Experts takes pride in its excellent service record and client history. We will review this complaint, take it into consideration and we will make changes if necessary. Thank you,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Mr. [redacted] did not respond to the following: - Inappropriate staff behaviour from Mr. [redacted] (yell at me as customer in front of my family) when I compliant and he came to meet me in my house on Thursday September 1st. - I disagree when he describe that the company works diligently, safely and in a timely manner, Please refer to the photos you will see the following : sleeping on site, bringing food/coffee inside contaminated house - Not Following the work plan approved by MASSDEP (staff not wearing Protective suits during the abatement, Disposing/missing house hold items without the owner permission) - Inappropriate fragile Packing that damage most of my kitchen content. Regards,
[redacted]
The client is incorrect in his assessment of the project. The pictures and his description of the work practices are misleading. Anyone who has been involved with asbestos abatement work knows that there is going to be residual damage on walls, ceilings etc do to the containment and work area...
preparation process. The proposal for this project did not include repair and upgrade work at the end of the abatement process, as part of the scope of work. Our company went out of our way to assist the client in every way we could during our phase of the project. The client seem to be under a great deal of stress when on site, he never had a complaint for us, only compliments for our work and workers. Our company worked diligently, safely and in a timely manner, we undrestood the clients desire to move into the next phase of his project. This project had many issues for the client to deal with - other trades and their time frames, inspections, insurance coverage concerns and the family wanting to reoccupy ASAP. We understand the clients frustration during this project, but we have completed numerous projects of this size and larger and have never had a complaint. We hope that the client is in his home and everything has worked out well for him and his family. Environmental Experts takes pride in its excellent service record and client history. We will review this complaint, take it into consideration and we will make changes if necessary. Thank you,[redacted]