Environmental Landscape Associates, Incorporated

From: George M [redacted] < [redacted] @elaoutdoorliving.com>Date: Tue, Dec 29, at 4:PMSubject: [redacted] ComplaintTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Dear [redacted] *** I spoke with you briefly Dec 23, about this complaintI reached out to Donald as you recommended However, he was not interested I am attaching the last two emails, the contract, as well as my time line of events I will send along a photo of the water feature too There are corresponding emails that I have as well if you need those.Please let me know if you need anything further, and what happens from this point Thank You!George M [redacted] Pond Specialist /Christmas Designer/Sales AssociateEnvironmental Landscape AssociatesPhysical Address: [redacted] ***, Doylestown, PA ***Mailing Address: P.OBox [redacted] Doylestown, PA ***t ###-###-#### | f ###-###-#### | c ###-###-####http://www.elaoutdoorliving.com Follow Us: [redacted] * *** * [redacted] * [redacted] [redacted] * *** [redacted] Come visit our new Outdoor Living Showroom & Garden CenterFully Stocked with all your plant needs! [redacted] ***, Doylestown, PA [redacted] - DIRECTIONS

From: George M [redacted] < [redacted] @elaoutdoorliving.com>Date: Tue, Dec 29, at 4:PMSubject: [redacted] ComplaintTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> Dear [redacted] I spoke with you briefly Dec 23, about this complaintI reached out to Donald as you recommendedHowever, he was not interested I am attaching the last two emails, the contract, as well as my time line of events I will send along a photo of the water feature too There are corresponding emails that I have as well if you need thosePlease let me know if you need anything further, and what happens from this point Thank You! George M [redacted] Pond Specialist /Christmas Designer/Sales Associate Environmental Landscape Associates Physical Address: [redacted] ***, Doylestown, PA [redacted] Mailing Address: P.OBox [redacted] Doylestown, PA [redacted] t ###-###-#### | f ###-###-#### | c ###-###-#### http://www.elaoutdoorliving.com Follow Us: [redacted] * *** * [redacted] * [redacted] [redacted] * *** [redacted] Come visit our new Outdoor Living Showroom & Garden Center Fully Stocked with all your plant needs! [redacted] ***, Doylestown, PA [redacted] - DIRECTIONS

January 12, 2016We are aware that the client would like a refund for the water featureWe are aware that the black pipe was left uncovered during the process to check one last time for any type of leakageWe are aware that the client still continues to see water loss.We are rejecting and don't agree with refunding the amount of the projectWe have shown that we have acknowledged the issue as well as worked on the issue on Separate occasionsWith almost years experience in ponds we can consider our pond division, expertsOur conclusion is that the water loss is from evaporation and excess splash from water particulates going over the linerThere are no holes in the linerThe client was present when the bare liner was visible.We indicated that we will install a new liner to the waterfall and streamWe will make sure that the liner is wider at the falls area to catch a majority of the splashThe waterfall will be rebuilt in a fashion to lessen the splash but without losing the natural lookWe will also remove some of the rock in the lower basin to allow there to be more water volume present in the lower basin areaWith more actual water in the lower basin, the loss of any water due to splash and evaporation will be (appear) to be less because the water service will then be greaterThere will always be some water loss in any water featureIt is impossible to determine the amount of loss as everything about each feature is differentWe will also install an auto fill to maintain the water levelWe will connect an irrigation line form the hose outlet to the pond which will be hidden from viewThe auto fill will be installed directly in the lower basin of the water featureThis will operate as long as the water from the house is on.We would like the client to agree to the above resolution and to sign a Non-Disparagment Agreement that we have attachedThank You Environmental Landscape Associates

January 12, 2016We are aware that the client would like a refund for the water featureWe are aware that the black pipe was left uncovered during the process to check one last time for any type of leakageWe are aware that the client still continues to see water lossWe are rejecting and don't agree with refunding the amount of the projectWe have shown that we have acknowledged the issue as well as worked on the issue on Separate occasionsWith almost years experience in ponds we can consider our pond division, expertsOur conclusion is that the water loss is from evaporation and excess splash from water particulates going over the linerThere are no holes in the linerThe client was present when the bare liner was visibleWe indicated that we will install a new liner to the waterfall and streamWe will make sure that the liner is wider at the falls area to catch a majority of the splashThe waterfall will be rebuilt in a fashion to lessen the splash but without losing the natural lookWe will also remove some of the rock in the lower basin to allow there to be more water volume present in the lower basin areaWith more actual water in the lower basin, the loss of any water due to splash and evaporation will be (appear) to be less because the water service will then be greaterThere will always be some water loss in any water featureIt is impossible to determine the amount of loss as everything about each feature is differentWe will also install an auto fill to maintain the water levelWe will connect an irrigation line form the hose outlet to the pond which will be hidden from viewThe auto fill will be installed directly in the lower basin of the water featureThis will operate as long as the water from the house is onWe would like the client to agree to the above resolution and to sign a Non-Disparagment Agreement that we have attached
Thank You
Environmental Landscape Associates

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It does not address nor meet my desired resolution.
Regards,
[redacted]

January 12, 2016We are aware that the client would like a refund for the water feature. We are aware that the black pipe was left uncovered during the process to check one last time for any type of leakage. We are aware that the client still continues to see water loss.We are rejecting and don't agree with refunding the amount of the project. We have shown that we have acknowledged the issue as well as worked on the issue on 9 Separate occasions. With almost 30 years experience in ponds we can consider our pond division, experts. Our conclusion is that the water loss is from evaporation and excess splash from water particulates going over the liner. There are no holes in the liner. The client was present when the bare liner was visible.We indicated that we will install a new liner to the waterfall and stream. We will make sure that the liner is wider at the falls area to catch a majority of the splash. The waterfall will be rebuilt in a fashion to lessen the splash but without losing the natural look. We will also remove some of the rock in the lower basin to allow there to be more water volume present in the lower basin area. With more actual water in the lower basin, the loss of any water due to splash and evaporation will be (appear) to be less because the water service will then be greater. There will always be some water loss in any water feature. It is impossible to determine the amount of loss as everything about each feature is different. We will also install an auto fill to maintain the water level. We will connect an irrigation line form the hose outlet to the pond which will be hidden from view. The auto fill will be installed directly in the lower basin of the water feature. This will operate as long as the water from the house is on.We would like the client to agree to the above resolution and to sign a Non-Disparagment Agreement that we have attachedThank You Environmental Landscape Associates

From: George M[redacted]<[redacted]@elaoutdoorliving.com>Date: Tue, Dec 29, 2015 at 4:18 PMSubject: [redacted] ComplaintTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted] I spoke with you briefly Dec 23, about this complaint. I reached out to Donald as you recommended....

However, he was not interested.  I am attaching the last two emails, the contract,  as well as my time line of events.  I will send along a photo of the water feature too.  There are 27 corresponding emails that I have as well if you need those.Please let me know if you need anything further, and what happens from this point.     Thank You!George M[redacted] Pond Specialist /Christmas Designer/Sales AssociateEnvironmental Landscape AssociatesPhysical Address: [redacted], Doylestown, PA [redacted]Mailing Address: P.O. Box [redacted] Doylestown, PA [redacted]t  ###-###-#### | f ###-###-#### | c ###-###-####http://www.elaoutdoorliving.com Follow Us:   [redacted] * [redacted] * [redacted] * [redacted]  * [redacted...⇄ visit our new Outdoor Living Showroom & Garden CenterFully Stocked with all your plant needs! [redacted], Doylestown, PA [redacted] - DIRECTIONS

From: George M[redacted]
font-family: arial, sans-serif;"><[redacted]@elaoutdoorliving.com>Date: Tue, Dec 29, 2015 at 4:18 PMSubject: [redacted] ComplaintTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>
Dear [redacted]
 
I spoke with you briefly Dec 23, about this complaint. I reached out to Donald as you recommended. However, he was not interested.  I am attaching the last two emails, the contract,  as well as my time line of events.  I will send along a photo of the water feature too.  There are 27 corresponding emails that I have as well if you need those.
Please let me know if you need anything further, and what happens from this point.    
 
Thank You!
George M[redacted]
 
Pond Specialist /Christmas Designer/Sales Associate
Environmental Landscape Associates
Physical Address: [redacted], Doylestown, PA [redacted]
Mailing Address: P.O. Box [redacted] Doylestown, PA [redacted]
t  ###-###-#### | f ###-###-#### | c ###-###-####
http://www.elaoutdoorliving.com
 
Follow Us:   
[redacted] * [redacted] * [redacted] * [redacted]  * [redacted]
 
 
Come visit our new Outdoor Living Showroom & Garden Center
Fully Stocked with all your plant needs!
 
[redacted], Doylestown, PA [redacted] - DIRECTIONS