Environmental Pro Construction

Initial Business Response / [redacted] (1000, 9, 2015/12/17) */ Environmental Pro Construction takes great care and pride in providing the best service possible to all of our customers and provide a year labor and workmanship warrantyMrs ***'s repair has now been fully completed and repaired to her satisfaction We were unaware that she had plants that got damaged in the course of repair and have since compensated her for those plants Mrs [redacted] was unaware that he left over material from her job was excess that we had brought to the job in case the order was shortIt is standard practice that all leftover shingles or material is retained by the contractor unless it was provided by the customer We are pleased that Mrs [redacted] is now satisfied with all of the worked we have performed and encourage her to contact us directly if there are any future issues

We at Environmental Pro Construction strive to provide the best customer service for each of our over clients Sometimes one may fall throug a crack but we uphold the Revdex.com Pledge and will always correct any situation needed.We called Mr& Ms [redacted] and have scheduled repair to a small vent They have expressed their happiness with our solution.The slope of the [redacted] roof calls for certain areas to use double 15# felt whis is what was done Nowehere is there any requirement for 30# felt, nor is written in any contract.Our Production Manager was late to a set appointment and Mr [redacted] wasn't able to stay around Another appointment was scheduled and Mr [redacted] cnacelled it personally with [redacted] , our Production Manager.As stated, we have since schedled a repair to the above mentioned vent and stand behind it Mr [redacted] does not us to come out until his return for vacation At that time we will immediately perform the requested repair.We thank Mr& Ms [redacted] for putting their trust in Environmental Pro Construction and that their for their business which comes with a year labor warranty for all our work! [redacted] PresidentEnvironmental Pro Construction

Mr [redacted] has solar panels on his roof that requires his solar company to remove them prior to roof replacement.We have had numerous back and forth conversations with the solar company trying to get a firm date that this can happen Their schedule has seemed to be very busy this fall and promised us they will soon have an opening.We will keep Mr [redacted] with closer details about our delivery time base on the schedule of the solar company We have already compiled his material order and our production team is available and look forward to a firm date[redacted] - President/CEO

Complaint: [redacted] I am rejecting this response because:Steve S [redacted] the owner has been involved in this whole process since DecemberPrior to Speaking to Steve in late December, I spoke to his son Brandon S*Originally we signed a contract in November to replace the roof, deck and paint the houseThe beginning of January all work had been done but the deck, and I was told by Steve S [redacted] in both email and via phone that It was going to happen within the next few daysBy the end of January when no work had been completed I inquired by email and phone again and was told by Steve S [redacted] the owner of the company that he was going to look into what was going onBy the end of February as my patience is wearing thin I was told by Steve S [redacted] that the issue was that the insurance company rejected the deck claim and that we would need a separate contract for the deck that outlines the cash payment we would pay for the deck since it was not going to be covered by the insurance companyWhen nothing happened in the next few weeks I once again inquired with Steve S [redacted] and he came over to the house and promised the deck would be done within two weeks otherwise $PER DAY would be paid by Environmental Pro Construction as a penalty (See attached contract and Letter from Steve S [redacted] almost a month after the contract)There was no dispute about the insurance company as this was known from January 1stThe reason I have been pressing on this is because it is very difficult to get home insurance in Colorado when a deck is missingOh and I completely forgot, after removing the deck (when the contract was signed) Steve S [redacted] of Environmental Pro Construction called me on recorded line to let me know the bid needed to be increased by $because the footers that the City of Louisville called for were larger then what they anticipatedMy issue is we have been waiting for this to be taken care of since November when we had an original contract for the Roof Deck and Paint the house, then in March Steve the owner stated due to the fact that insurance was not going to cover it we needed to have a separate contract for the deckThen they demoed the deck pulled permits then asked for more money, which I was happy to pay to get the work completed but here it is months later and no work has been done but demoing the deck and putting in footers for a new deckThis goes beyond the length of time on the contract and it goes beyond the length of time in the letter Steve S [redacted] the owner wrote two months agoThere was never a cancellation of any type but the issue is somehow Environmental Pro Construction dropped the ball and now it seems they are trying to get out of making it right Sincerely, [redacted]

I am not a customer, but a very frustrated home owner This company has called me at least times, soliciting I asked them calls ago to please take my phone number off their call list and have also reported them as I am on the "Do not call" registry I still continue to get calls from them The calls are from different numbers and different people each time This has been harassment

Initial Business Response /* (1000, 9, 2015/09/30) */
Mrs*** was promised to have a detailed report sent to her by September 30th The attached report was sent to her via email as promised
As a measure of good faith and to compensate for he misunderstanding a check for $has been
mailde to her
We consider this matter closed without any fault due to our Project Manager or our company
*** ***,
President

Initial Business Response /* (1000, 6, 2015/10/09) */
The roof was mistakenly scheduled for inspected before completion and still had much work to be done
All of the work for Mr*** has been completed to his satisfaction and he has advised us that he was going to formally retract his
initial complaint about this issue
*** ***, President
Environmental Pro Construction

Mr. [redacted] and our company have been in numerous conversations as to what to do about his deck situation.  We would have no idea why he says our business does not answer the telephone.Our company completed a complete roof replacement and was given ongoing compliments about how fast the project went and what a wonderful job was done.Mr. [redacted]'s elderly mother lives at the house and she is the one who signed the contract.  While working on her roofing project it was discussed if we could replace the deck.  We told her that her insurance did not include that on the loss sheet but we would fight for the claim and thought we could replace the main structure and boards for around $2000.  They said that if their insurance would not pay for it then they would pay cash.  Based on good faith, we ordered materials from [redacted] and Alpine Lumber. (See Attached Receipts)Almost halfway in to the project, with permits pulled, we found insurance was not going to cover the work.  We had not requested any money up front for our work!  When the city inspectors came out they discovered that the caissons (special support cement in the ground) were rotten and would all have to dug out and replaced. This is very labor intensive job that our subcontractor was unable to perform, and would as well increase the cost of the job to around $8000.  During this time Mr. [redacted] kept pushing us to complete the job for another $700. We had not taken even $1 for this job and by then he was submitting slanted complaints to the Revdex.com.The contract was written on a contract that uses a BOLD statement on the front of the page that clearly states: "This agreement is Null and Void and does not obligate either party to it should the insurance company refuse coverage under this claim or should the coverage offered be insufficient for contractor to properly do the work". (See Attached Contract)Due to the above facts and the deteriorated relationship with Mr. [redacted] and his willingness to smash our face in the mud with the public and Denver Revdex.com, we decided to pull off the job as provided for in the above referenced insurance language.As an act of good faith and customer goodwill toward his very kind, elderly mother we offer the settle this matter.  We will not submit any charges for the 2 weeks that has already been performed for his mother for free and let her keep the over $600 of wood and material from [redacted].We find this to be a reasonable to the matter, and also feel that we have provided excellent service, despite the difficulty and low cost/profit of the project.Please feel free to contact our office with any further questions regarding this matter. (303) 358.9881Steven D. S[redacted]President

Complaint: [redacted]
I am rejecting this response because:Steve S[redacted] the owner has been involved in this whole process since December. Prior to Speaking to Steve in late December, I spoke to his son Brandon S[redacted]. Originally we signed a contract in November to replace the roof, deck and paint the house. The beginning of January all work had been done but the deck, and I was told by Steve S[redacted] in both email and via phone that It was going to happen within the next few days. By the end of January when no work had been completed I inquired by email and phone again and was told by Steve S[redacted] the owner of the company that he was going to look into what was going on. By the end of February as my patience is wearing thin I was told by Steve S[redacted] that the issue was that the insurance company rejected the deck claim and that we would need a separate contract for the deck that outlines the cash payment we would pay for the deck since it was not going to be covered by the insurance company. When nothing happened in the next few weeks I once again inquired with Steve S[redacted] and he came over to the house and promised the deck would be done within two weeks otherwise $200 PER DAY would be paid by Environmental Pro Construction as a penalty (See attached contract and Letter from Steve S[redacted] almost a month after the contract). There was no dispute about the insurance company as this was known from January 1st. The reason I have been pressing on this is because it is very difficult to get home insurance in Colorado when a deck is missing. Oh and I completely forgot, after removing the deck (when the contract was signed) Steve S[redacted] of Environmental Pro Construction called me on recorded line to let me know the bid needed to be increased by $799 because the footers that the City of Louisville called for were larger then what they anticipated. My issue is we have been waiting for this to be taken care of since November when we had an original contract for the Roof Deck and Paint the house, then in March Steve the owner stated due to the fact that insurance was not going to cover it we needed to have a separate contract for the deck. Then they demoed the deck pulled permits then asked for more money, which I was happy to pay to get the work completed but here it is 2 months later and no work has been done but demoing the deck and putting in footers for a new deck. This goes beyond the length of time on the contract and it goes beyond the length of time in the letter Steve S[redacted] the owner wrote two months ago. There was never a cancellation of any type but the issue is somehow Environmental Pro Construction dropped the ball and now it seems they are trying to get out of making it right. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2015/12/17) */
Environmental Pro Construction takes great care and pride in providing the best service possible to all of our customers and provide a 10 year labor and workmanship warranty. Mrs [redacted]'s repair has now been fully completed and repaired to her...

satisfaction.
We were unaware that she had plants that got damaged in the course of repair and have since compensated her for those plants.
Mrs. [redacted] was unaware that he left over material from her job was excess that we had brought to the job in case the order was short. It is standard practice that all leftover shingles or material is retained by the contractor unless it was provided by the customer.
We are pleased that Mrs. [redacted] is now satisfied with all of the worked we have performed and encourage her to contact us directly if there are any future issues.

Mr. [redacted] has solar panels on his roof that requires his solar company to remove them prior to roof replacement.We have had numerous back and forth conversations with the solar company trying to get a firm date that this can happen.  Their schedule has seemed to be very busy this fall and...

promised us they will soon have an opening.We will keep Mr. [redacted] with closer details about our delivery time base on the schedule of the solar company.  We have already compiled his material order and our production team is available and look forward to a firm date.[redacted] - President/CEO

We have reached out to this customer immediately following the complaint to get to the bottom of this issue. Management was out of the office for a day and returned the missed calls before we were aware of this complaint, we do not "screen" calls. We are currently awaiting a response from the...

customer regarding a chain of emails concerning the insurance coverage of the customer's deck that as of now the insurance company has refused to cover.  Once we receive this information, we will respond again with the final resolution to the complaint. -Environmental Pro Management

We at Environmental Pro Construction strive to provide the best customer service for each of our over 4000 clients.  Sometimes one may fall throug a crack but we uphold the Revdex.com Pledge and will always correct any situation needed.We called Mr. & Ms [redacted] and have scheduled repair to a...

small vent.  They have expressed their happiness with our solution.The slope of the [redacted] roof calls for certain areas to use double 15# felt whis is what was done.  Nowehere is there any requirement for 30# felt, nor is written in any contract.Our Production Manager was late to a set appointment and Mr. [redacted] wasn't able to stay around.  Another appointment was scheduled and Mr. [redacted] cnacelled it personally with [redacted], our Production Manager.As stated, we have since schedled a repair to the above mentioned vent and stand behind it.  Mr. [redacted] does not us to come out until his return for vacation.  At that time we will immediately perform the requested repair.We thank Mr. & Ms [redacted] for putting their trust in Environmental Pro Construction and that their for their business which comes with a 10 year labor warranty for all our work![redacted] PresidentEnvironmental Pro Construction

Complaint: [redacted]
I am rejecting this response because:The facts stated in the response are completely incorrect. I was contacted by Steve and asked to pay an extra $789 for the new work. I was notified in May by Steve that his employee/contractor's father passed away and he hasn't been coming into the office since that happened. He said due to the fact that his employee was no longer employed with the company he no longer had anyone to build the deck and he was no longer going to abide by the signed contract. Even though his company took down the legal deck in need of repair he opted to leave the house without a deck and in a illegal status (per building code).  We have opted to resolve this matter in court. Environmental Pro Construction is a fraud and I have made sure my story comes up in every review to ensure others are warned. If there are any questions I have documented email conversations that validate every bit of my statement.
Sincerely,
[redacted]