Environmental Reclamation Services

Review: Over two months ago, I sent Maxback 4 phones, all worth money and the lowest worth $25.00. I have tried on two separate occasions to contact them about my money owed and get no response. To be a company associated with our post office, this does not sit well with me. I have always trusted our post office, therefore I trusted this company.Desired Settlement: I would like the money that I am owed and promptly! I would also like for someone at this company to figure out why I somehow seem lost in the shuffle, so that it doesn't happen to anyone else.

Business

Response:

Dear Revdex.com,

Attached, you will find the correspondence between the complainant and our customer service representative. This correspondence was sent to us on June 13, 2013 and we responded that same day. She stated that she made a mistake and sent phones improperly. She did not set up an account until after she mailed the phone. We have no record of her shipment because she did not use our pre-paid labels or shipping box through the cell phone exchange program, MaxBack. I do not know how she sent this phone, however, we do have a partnership with the post office for recycling inkjet cartridges and provide return poly bags in a kiosk that is clearly marked for inkjet returns only. The kiosk does advertise our MaxBack cell phone program and how to contact us, but there was no exchange made with the complainant for her cell phone through this buyback program.

If you need any other information, please feel free to contact me.

Sincerely,

Customer Service Supervisor

MaxBack

Review: This Business is Running under a website that does not show there real Business name and www.Ecyclegroup.com also I'm having trouble getting them to pay me and I send in 254 inkjet Cartridges and they claim that only 28 are worth money, and what I don't like is that my list does not match there list also there top paying inkjet Cartridges like I had 6 working HP #27 Black all was "Damaged" but what about my New HP 61 Black & 61 Colorin the box is not even on the list. What about my 10 HP 57 Tri color and16 HP 78 Tri color all "Damaged" It looking like a scam, The Business has that if your under $25.00 you will not get a check. I want Better BusinessBureau to pull my account #[redacted] and I feel that you should also do a report on all there accounts and look in to www.maxback.com,Fundingfactory.com,RecycleRewards.com, we the people have a right to know where there head office is and who to contact on a hiding email that is found on www.Ecyclegroup.com there is no contact names. Its been 2 weeks and no payment, And why is Environmental Reclamation Services not on there websites? There phone is ###-###-#### and also want to know why they keep resale "Damaged Inkjet Cartridges" but pay you $0.00, Please look in to there Business, Thank youDesired Settlement: BROTHER LC103BK XL $0.25 BROTHER LC103C XL $0.25 BROTHER LC103M XL $0.25 BROTHER LC103Y XL $0.25 BROTHER LC105C XXL $0.25 BROTHER LC105M XXL $0.25 BROTHER LC105Y XXL $0.25 BROTHER LC107BK XXL $0.25 CANON CANON 0894B001 $1.00 CANON 0895B001 $1.00 CANON 0896B001 $1.00 CANON 0897B001 $1.00 CANON 0898B001 $1.00 CANON BC-02 / BX-2 (0881A003) $0.50 CANON BX-3 (0884A003) $0.50 CANON CL-211 COLOR (2976B001) $2.00 CANON CL-211XL COLOR (2975B001) $3.00 CANON CL-241 COLOR (5209B001) $3.50 CANON CL-241XL COLOR (5208B001) $4.00 CANON CL-246/8281B001 $3.50 CANON CL-246XL/8280B001 $4.00 CANON CL-31 COLOR (1900B002) $0.25 CANON CL-41 COLOR (0617B002) $0.75 CANON CLI-251BKXL BLACK (6448B001) $0.25 CANON CLI-251CXL CYAN (6449B001) $0.25 CANON CLI-251GYXL GRAY $0.25 CANON CLI-251MXL MAGENTA (6405B001 $0.25 CANON CLI-251YXL YELLOW (6451B001) $0.25 CANON CLI-36 COLOR (1511B002) $0.25 CANON PG-210BK BLACK (2974B001) $0.25 CANON PG-210XL BLACK (2

Business

Response:

Wednesday, July 09, 2014

Review: I sent my gently used[redacted] to maxback and they quoted me $47. They requoted me $20 because they said the phone was in poor condition. I disagreed with that and declined the quote. When I recieved my phone back in the mail it was completely destroyed. The screen is falling off and you can now see inside the phone. I was not informed that when my phone would be returned to me that it would be destroyed. This is just completely unacceptable. I have now lost out on the opportunity to try and sell the phone to someone else. I have tried contacting someone from the company, but I have yet to hear back from anyone.Desired Settlement: I feel as if I should be paid the quote they origannly quoted me or give me a replacement phone. If they feel another way that would be appropriate I would be open to.

Business

Response:

Good afternoon,

This message is in response to a claim filed by a Ms. [redacted] regarding MaxBack.com exchange XCH-20513. Ms. [redacted] created her exchange with MaxBack.com on 9/05/13. Her item arrived at MaxBack.com on 9/18/13. Upon receipt the [redacted] Ms. [redacted] sent to MaxBack was broken. The inspector noted that the [redacted] was falling apart, had a crack a the charging port and black line running up the middle of the front screen. Ms. [redacted] rated her phone as in "good" condition. Based on the condition we received it the [redacted] in it was then re-quoted to "poor" condition as she indicated. Ms. [redacted] requested her [redacted] back which we sent back to her on 9/20/13. Several days later she contacted MaxBack claiming that we broke her device and she wanted compensated for it. I investigated the issue at that time and determined that the device was damaged either prior to shipping or during shipping. There was no note by the inspector of damage to the parcel upon receipt that may have occurred in transit. It was at that time that I emailed Ms. [redacted] and we came to a resolution on the issue. Typically, per the sales agreement which Ms. [redacted] agreed to, MaxBack is not responsible for for an item during transit to or transit back to the seller. I made a special case in this instance for Ms. [redacted] on a customer service level. I instructed her to make a new exchange and I would award a promo code for $10 additional on the "poor" value assessment. I told her she would also receive an additional $5 for using her own box to ship to MaxBack. It was at that time that I was under the assumption that the issue was resolved (see email thread below). She mailed her [redacted] to MaxBack a second time which should act as evidence of her satisfaction with the resolution option she was presented with. We completed her exchange for her [redacted] and a check was mailed on 10/02/13 for $35. We have determined this issue to be resolved.

Review: Item sent for payment was as Galaxy S4 i-9500 which was quoted as $240.This is an item they accept.Received this email:Hi [redacted]!We just received your exchange XCH-26815. During the online quoting process you indicated this was the item being exchanged: #wrong item#, while it appears to actually be: OTHER (Model Not Accepted).We took a few extra minutes to inspect the device and unfortunately it has zero value. We will recycle it responsibly on your behalf. Please click the link below to let us know if youd like us to return the item to you or recycle it on your behalf. If we dont hear from you in the next 7 days, it will automatically be recycled.Now they claim it's something they don't accept that device.(Link to their site) http://www.maxback.com/sell/Samsung-Galaxy-S4-UnlockedA copy of my chat with them.You are now talking to Support SpecialistHow can I help you?Support Specialist: Hello, Thank you for contacting the MaxBack Live Chat. How may I assist you today?You said: XCH-26815 explanation as to failure to make paymentSupport Specialist: One moment while I view your exchange.Support Specialist: Am I chatting with [redacted]?You said: yesSupport Specialist: You selected PayPal as your payment, the email address that was given is [email protected]. You said: yesSupport Specialist: I'm not sure what you are asking me, sorry for my confusion. What do you need assistance with today?You said: which part don't you udnerstand?You said: forget it. just send me back my device.You said: your company is a scam'Support Specialist: You state failure to make payment, what does this mean, your pay pal account didn't receive the electronic payment?Support Specialist: We are not a scam and are a company that buys phones. I am trying to assist you with your exchange and happy to help you.You said: no, you're a scam.You said: send me my phone backSupport Specialist: One moment while I see what status your account is in. Support Specialist: Your status shows your re-quote was declined. Did you click this status on the email that you declined the re-quote?You said: there is no requoteYou said: you said it's worth $0You said: you're company is a scamYou said: just send me the phone backSupport Specialist: One moment, if the phone was declined the requote the phone will automatically be returned. Please wait on the chat so I can confirm this. You said: I want an email confirmation that the item in it's entirety will be shipped back to me.Support Specialist: I spoke with our Cell phone Supervisor, he said your phone re-quote was denied and your phone will be mailed back. Your exchange was finalized today. You said: too bad it's an item you do acceptYou said: an it's woth the price quoted.You said: again, your company is a scam and a complaint is being drawn up to the Revdex.com with a copy of this transcript.Support Specialist: Yes, I' am sorry, you thought you had a Samsung Galaxy S4, however, the phone we received wasn't the same phone. You will be receiving your phone soon. You said: again, I want an email confirming the return of my item in it's complete state with all attahements sent with it.You said: it is an S-4 i-9500You said: it's clearly marked on the label insieYou said: insideSupport Specialist: Yes, that's correct, the phone you sent in is not one we purchase at this time.You said: SCAMYou said: just send it backYou said: and send an email confirmation.Support Specialist: As stated already in my chat, your phone will be sent back to you. You can copy this chat for your reference.You said: I want an email confirmationSupport Specialist: I'll be happy to send you an email to include the same sentence, is your email address [redacted]?You said: you asked that earlier.You said: and the answer has not changed.Support Specialist: I will send an email to you soon. thanks for chatting have a nice dayDesired Settlement: That they accept the phone as described and not claim they don't accept that phone. And to make the correct payment.

Business

Response: