Environmental Remediation Technologies, Inc

In regard to the listed complaint, I, [redacted], and my crew worked on the basement as indicated by Mr. [redacted].  The initial contract was for $36,000 as indicated Mr. [redacted].  The original TARGET date was around January 16th, however there was not a completion date listed on...

the contract.  Furthermore, Mr. [redacted] kept adding additional work to the project. Naturally, I explained to the homeowner that the additional work/upgrades would cost significantly more. I have numerous text messages to prove that every upgrade was approved by Mr. [redacted] or his wife or girlfriend, I am not sure of their exact relationship since they have different names. For example, originally they were allowed approximately $100 for the tile in their basement shower and the upgraded tile cost over $1200 not including additional money for the additional work for the four tiles that they picked out as the upgrade. This tile was a special order and took an extra seven days to come in to the tile store. Another example is originally the homeowners were going to prime and paint the walls. They changed their minds and asked that we painted the walls. The basement is approximately 1100 so ft and this took additional time because, especially because of the numerous colors that the homeowners picked out. The only complaint other than the project was taking too long that I received from the homeowner is that they didn't think the paint lines in the bedroom were not "crisp" enough.  I told them that we would repaint them at the very end of the project when we did all of the other touch up painting.  The homeowner fired me before the end of the project so this was not accomplished. They also had numerous other upgrades including $1800 in an upgraded floor covering and after 1/3rd of the floor was installed, the homeowner asked that we tear it up and put a different underlayment down, which was also an upgrade which was an extra 462 plus tax. It should be noted that the upgraded flooring took an approximate 11 days to be shipped to the store. The only other complaint was that the homeowner was not happy with a set of custom doors that we built for the furnace room.  These shelf-doors were very difficult and were more of a job for a cabinet maker, which I explained to the homeowner prior to starting this project. We have a signed contract for the original work to be performed.  We have text messages, which are admissable in court outlining the upgrades and extras that the homeowner requested. If they have a letter from my lawyer stating that they owe me 36,000, that is a mistake. They only owe me $8852.09.  This is AFTER we credited the homeowners $1,110.00 for work that was not completed prior to being fired. We also have at least 100 pictures of this project to show work from start to finish which shows the workmanship is of excellent quality. This is simply an attempt by the homeowner to not pay for requested upgrades. The homeowners will pay this debt or I will put a mechanical lien against their house pursuant to Chapter 429,RSMO.  Furthermore, I have turned this debt over to a collection agency for expenses not paid and if they can not collect this debt, a lawsuit will follow.

[redacted], Sorry for the delay, we have been extremely busy and I have been dealing with my attorney in regard to this matter. Per my attorney, I had recently sent Mr. [redacted] a ten day settlement letter but Mr. [redacted] refused to pay. Just FYI, we will be filing suit against the [redacted]'s for non payment next week. They owe my company approximately $8600.00 and I will not stop in my attempt to collect this debt until it is paid or a judge rules on a settlement.Mr. [redacted] and his wife hired my company to finish their basement. The original price was for $36,000 which is very reasonable for finishing a basement in the Kansas City area. Mr. [redacted] was supposed to have a friend complete the electrical work and he was going to do the priming and painting himself to save money. I drew up a contract which the homeowner's signed. As the job progressed, the [redacted]'s wanted several upgrades, which we did at their request. Now the [redacted]'s do not want to pay for the upgrades. Most of these upgrades were approved through text messages but the [redacted]'s arguement is that according to my contract, a separate contract had to be completed for additional work (such as upgrades) so they are not required to pay the additional amount. I believe that they are upset about two things. One issue is that this project took longer than they expected and the second issue is they were not happy with some custom doors that we made for a utility room. Then, I believe they found this "loophole" and are basically using that excuse not to pay for the upgrades.What is interesting is that I had told Mr. [redacted] on a Weds evening that we would be done on Sunday. Late that evening, about 10pm, Mr. [redacted] asked that I call him in the morning before I respond to the house.   The following morning when I called, he informed me that he had changed the locks on the back door and and that I would have to call him to get my tools out of his basement and that we was going to give me a check for 10,000. I told him that 10,000 wouldn't come close to paying for the remaining balance of 12,000 and the upgrades and he said that was too bad he wasn't giving me any more than the 10,000. I asked him repeatedly if we could sit down and discuss this to go over the figures and he refused. In retrospect, I should have seen this coming because Mr.[redacted] was adamant that the first line in the contract said, in part, that "this contract is for a completed basement" which I thought was odd.....Nonetheless, the [redacted]'s upgraded the tile in the bathroom, upgraded custom wood work, upgraded the flooring and the underlayment beneath the flooring, had us paint and prime all the walls, which they were supposed to do, had us do work that their electrician was supposed to complete, etc but now they do not want to pay for any of the extra work. Lastly, they never complained about the quality of the work performed by my company except for 1) they were not happy with the custom bookshelf doors for the utility room and 2) they asked if we could touch up the paint lines on an accent wall because the lines weren't "crisp" enough.  Other than those two issues, they never complained about the quality of work until my attorney sent them a letter. So apparently my work was fine, as long as it was for free.If you have any questions, please feel free to contact me at 816-694-2654.Respectfully, [redacted]'s