Environmental Systems Product Reviews (1)
Environmental Systems Product Rating
Description: Machinery Rebuild & Repair
Address: 1410 S Acacia Ave, Fullerton, California, United States, 92831
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Review: OUR ESP SMOG MACHINE ROLLERS STOPPED WORKING,WE REQUESTED A SERVICE CALL FOR A TECHNICIAN TO COME IN AND DIAGNOSE AND FIX THE MACHINE. THE FIRST VISIT FROM THE TECHNICIAN WAS 12/4/13. HE DIAGNOSED A BAD MOTOR, HE NOTIFIED US THAT HE DID NOT HAVE THE MOTOR ON HAND. HE RETURNED THE NEXT DAY INSTALLED A MOTOR AND DID NOT FIX THE MACHINE. HE LATER DIAGNOSED ANOTHER 2 PROBLEMS THAT RANGED ABOUT $2,000. AGAIN DID NOT HAVE THE PART. HE DID NOT COME IN FRIDAY AND CALLED SAID HE WOULD COME IN SATURDAY 12/7/13, WHICH HE DID NOT COME IN. ON MONDAY 12/9/13 HE SHOWED UP INSTALLED THE PARTS. MACHINE STARTED WORKING. WE DID NOT USE THE MACHINE UNTIL 12/14/13 WHEN CALIBRATING THE MACHINE A ERROR FOR GAS CALIBRATION EXEMPTING US FROM PERFORMING SMOG CHECKS. WE CALLED SERVICE AND EMAILED THE COMPANY NOTIFYING THE COMPANY OF OUR ISSUE. AS OF TODAY 12/17/13 AFTER NUMEROUS CALLS TO THE COMPANY, WAITING ON THE PHONE FOR NUMEROUS MINUTES, WE HAVE YET TO GET A RESPONSE TO WHEN WE WILL GET A TECHNICIAN OUT TO FIX THE MACHINE. WE HAVE HAD TO TURN DOWN CUSTOMERS REQUESTING SMOG INSPECTIONS AND HAVE BEEN CHARGED $2,000 AND THE MACHINE HAS NOT BEEN FIXED OR HAD AN ANSWER AS TO WHEN A TECHNICIAN WILL COME FIX THE MACHINE.Desired Settlement: WE WOULD LIKE THE COMPANY TO HAVE A RESPONSE AS TO WHEN THEY WILL FIX THIS PROBLEM. WE FEEL THAT WE LOSE BUSINESS WAITING FOR A TECHNICIAN. WE HAVE A RECORD OF CUSTOMERS THAT HAVE COME IN REQUESTING A SMOG INSPECTION AND HAVE HAD TO TURN DOWN. WE WOULD LIKE THE COMPANY TO PAY A FAIR AMOUNT OF THE LOST SMOG CHECKS WE HAVE TURNED DOWN. REASON IS THAT AS A SMOG STATION WITH A ESP SMOG MACHINE,ESP DOES NOT OFFER OTHER OPTIONS BUT THERE'S TO GET THE MACHINE SERVICED.
Business
Response:
[redacted],
With regards to the complaint made by [redacted] against Environmental Systems Products it is our opinion that the matter was resolved last week to Mr. [redacted]’s satisfaction.
Best Regards,
Operations Manager
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1410 S. Acacia Unit A
Fullerton, CA 92831
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