EnviroSmarte Hot Tub & SwimSpa Center

We would like to inform you that since this response, EnviroSmart has worked with us to resolve the issues, and as of yesterday all issues have been resolved to our satisfaction I had a telephone conversation with Richard, the owner of EnviroSmart, on Tuesday or Wednesday of last week while I was in Canada and set up a service appointment for April to replace the filter they had cleaned, at no charge, and to go through with me step-by-step of how to set up the initial chemicals in the spa The Service Manager, Bobby, arrived on schedule, and did everything that was expected Once the spa was filled with water and turned on, it was discovered the heater had failed Bobby replaced that item on the spot, again with no charge, and continued to adjust the chemicals I learned more during this visit than ever beforeWe also discovered some errors in the quick start guide provided by EnviroSmart, which Richard had acknowledged during our phone conversation, and he told me, as did Bobby, that the instructions needed to be modified to reflect the actual steps to be takenVery good service and attention to detail on this visit We are pleased with the results, and informed Richard of the same Thank you for allowing us to tell you that the issue is resolved to our complete satisfaction [redacted] Hello – we understand the above complaint has been closed due to our last response that we did not accept the response from the company EnviroSmart in Charlottesville, VAWe would like to inform you that since this response, EnviroSmart has worked with us to resolve the issues, and as of yesterday all issues have been resolved to our satisfaction I had a telephone conversation with Richard, the owner of EnviroSmart, on Tuesday or Wednesday of last week while I was in Canada and set up a service appointment for April to replace the filter they had cleaned, at no charge, and to go through with me step-by-step of how to set up the initial chemicals in the spa The Service Manager, Bobby, arrived on schedule, and did everything that was expected Once the spa was filled with water and turned on, it was discovered the heater had failed Bobby replaced that item on the spot, again with no charge, and continued to adjust the chemicals I learned more during this visit than ever beforeWe also discovered some errors in the quick start guide provided by EnviroSmart, which Richard had acknowledged during our phone conversation, and he told me, as did Bobby, that the instructions needed to be modified to reflect the actual steps to be takenVery good service and attention to detail on this visit We are pleased with the results, and informed Richard of the same Thank you for allowing us to tell you that the issue is resolved to our complete satisfactionv/rWilliam and Sandra Luthie

This customer purchased a hot tub from our business on 8/12/15 and it was delivered on 9/8/15. The sales order signed by the customer clearly states there are no refunds. When the hot tub was delivered on 9/8/15 the proper operation and maintenance was explained to the customer. Owner's manuals and...

guides were left with the customer. The only other visit to the customer occurred on 4/16/16. The water condition was found to be very bad due to improper customer maintenance. Our service technician assisted in draining the hot tub and again explaining operation and maintenance. The service technician also removed and cleaned the water treatment chamber that completely clogged due to improper water maintenance. The services and service call were performed at no charge to the customer.

We would like to inform you that since this response, EnviroSmart has worked with us to resolve the issues, and as of yesterday all issues have been resolved to our satisfaction.  I had a telephone conversation with Richard, the owner of EnviroSmart, on Tuesday or Wednesday of last week while I was in Canada and set up a service appointment for 25 April to replace the filter they had cleaned, at no charge, and to go through with me step-by-step of how to set up the initial chemicals in the spa.  The Service Manager, Bobby, arrived on schedule, and did everything that was expected.  Once the spa was filled with water and turned on, it was discovered the heater had failed.  Bobby replaced that item on the spot, again with no charge, and continued to adjust the chemicals.  I learned more during this visit than ever before. We also discovered some errors in the quick start guide provided by EnviroSmart, which Richard had acknowledged during our phone conversation, and he told me, as did Bobby, that the instructions needed to be modified to reflect the actual steps to be taken. Very good service and attention to detail on this visit.  We are pleased with the results, and informed Richard of the same.  Thank you for allowing us to tell you that the issue is resolved to our complete satisfaction. [redacted]
[redacted] Hello – we understand the above complaint has been closed due to our last response that we did not accept the response from the company EnviroSmart in Charlottesville, VA. We would like to inform you that since this response, EnviroSmart has worked with us to resolve the issues, and as of yesterday all issues have been resolved to our satisfaction.  I had a telephone conversation with Richard, the owner of EnviroSmart, on Tuesday or Wednesday of last week while I was in Canada and set up a service appointment for 25 April to replace the filter they had cleaned, at no charge, and to go through with me step-by-step of how to set up the initial chemicals in the spa.  The Service Manager, Bobby, arrived on schedule, and did everything that was expected.  Once the spa was filled with water and turned on, it was discovered the heater had failed.  Bobby replaced that item on the spot, again with no charge, and continued to adjust the chemicals.  I learned more during this visit than ever before. We also discovered some errors in the quick start guide provided by EnviroSmart, which Richard had acknowledged during our phone conversation, and he told me, as did Bobby, that the instructions needed to be modified to reflect the actual steps to be taken. Very good service and attention to detail on this visit.  We are pleased with the results, and informed Richard of the same.  Thank you for allowing us to tell you that the issue is resolved to our complete satisfaction. v/rWilliam and Sandra Luthie