Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
I definitely do not and did not want this to escalate any further I agree that it already has gotten out of hand and the entire situation is a simple fix The whole thing is absolutely unfortunate as I did enjoy helping [redacted] and [redacted] , we just had a bit of a miscommunication with regard to the payments and that could have been avoided Overall we are just talking about drop ceiling tiles I may have some left over at my office that I could give [redacted] and [redacted] but I can't guarantee they will match If they are painted white like the others then that will probably look good
[redacted] ,Thank you for your review I really don't know where to begin with this because there are really so many statements here This was an insurance claim or at least it was supposed to be We came in and did the work that was exactly specified in our service agreement You and your wife were very happy with our work at the time In fact I have a copy of the post job certificate of satisfaction you signed saying that we completed the job to your expectations? I can post a copy of it if you would like? As for the "post job report" that is something we never do In fact I'm not even sure where you might have received that info that we would provide such a document I do remember you asking me to put something in writing stating that the water damage came from an ice dam I believe this was supposed to be for your insurance claim? While I do apologize for some of the delays getting back to you after the job was complete I am extremely busy on a daily basis, but I told you then that I could not provide such a statement in writing The water damage in your case all seemed to have come from around the shower or tub and there was absolutely no evidence at all of any roof damage or ice dam issue There just wasn't any water staining or damage coming from above I'm sorry if this is not the answer you desire but you have to understand that anything I put in writing I am liable for and there is no way I could say anything about the roof given the fact that I am not a roofer or structural engineer If you were displeased with our mold work then I wish I had know that at the time we were there I could have addressed any issue then Again I will point to the certificate of satisfaction with your signature on it Thank you again for the review and if you still need photos of the work I can email some more to you Also you can call us any time with any additional concerns Thanks
[redacted] ,I'm sorry you feel this way? I also forgot to mention in the previous response that we actually didn't add any additional cost to your insurance claim? We did complete what we said we would and I do remember briefly talking to you about the possibility of additional work that was not written in the original scope but none of that came to fruition? My crew did complete a nice job for you because I looked at it when they were complete? It was only after it was complete that you requested me put something in writing regarding an ice dam or roof damage that caused your water damage (around the shower that is located in the center of the condo) that you got irritated? Again I acknowledged it took me a few days to get back to you about it but that's all I can apologize for? I am not in business to argue with customers and in fact we do always try to go above and beyond for everyone? No one is perfect and I appreciate your feedback, but as far as the work is concerned it was complete to satisfaction and again if you need any assistance or recommendations regarding the roof issue I am more than willing to help however I can? ? ?
Envirotek Restoration Inc. did complete a full water damage restoration for the [redacted] . We also completed a few extra tasks that were not charged for in the mean time. The holes are actually more like scratches in ordinary drop ceiling tiles that were painted white in an... enclosed porch/ 3 season room. The original signed agreement came to $2532.54 to complete ALL mitigation work. This was after the [redacted] took the Travelers quote and broke it down even further to what they believed we should be getting paid for the job. The insurance company had sent funds more than sufficient to cover all the mitigation work and allowed for over $3000.00 for the repair work. This was all approved by their insurance company. The [redacted] took the approved Travelers estimate and decided to break it down even further on their own, and they told me I should only be getting paid $2040.92. Unfortunately, we had already completed the work at this point so I accepted this agreement however they only actually paid is $1650.00 leaving 390.92 short. This was the same issue the finish contractor faced after he invoiced them $2,100 for work completed (again over $3000.00 was sent for repairs and was approved by the insurance company) then took that amount from their insurance company and only paid him $1,335.00. Not only is this on the line of insurance fraud, it is unethical to agree to a payment and then go back on your word (and signed contract). I also need to point out that none of the $1000.00 deductible was paid as well. I would be more than happy to come out and replace the $7 ceiling tiles for the [redacted] when their contract is paid in full. We have a very full work schedule on a day to day basis and our reputation is unmatched in the industry. I have complete faith in my crews and am 100% confident in saying the work completed at the [redacted] was done well. I do apologize for not responding to your requests. I was under the assumption the funds you kept from the insurance company would more than cover the $14 cost of replacing the two drop ceiling tiles. Thank you for taking the time to write us a review and despite this nonsense I did enjoy working with you and was happy we could help in your time of need. [redacted] , PresidentEnvirotek Restoration Inc.###-###-#### http://envirotekri.com
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
I definitely do not and did not want this to escalate any further I agree that it already has gotten out of hand and the entire situation is a simple fix The whole thing is absolutely unfortunate as I did enjoy helping [redacted] and [redacted] , we just had a bit of a miscommunication with regard to the payments and that could have been avoided Overall we are just talking about drop ceiling tiles I may have some left over at my office that I could give [redacted] and [redacted] but I can't guarantee they will match If they are painted white like the others then that will probably look good
[redacted] ,Thank you for your review I really don't know where to begin with this because there are really so many statements here This was an insurance claim or at least it was supposed to be We came in and did the work that was exactly specified in our service agreement You and your wife were very happy with our work at the time In fact I have a copy of the post job certificate of satisfaction you signed saying that we completed the job to your expectations? I can post a copy of it if you would like? As for the "post job report" that is something we never do In fact I'm not even sure where you might have received that info that we would provide such a document I do remember you asking me to put something in writing stating that the water damage came from an ice dam I believe this was supposed to be for your insurance claim? While I do apologize for some of the delays getting back to you after the job was complete I am extremely busy on a daily basis, but I told you then that I could not provide such a statement in writing The water damage in your case all seemed to have come from around the shower or tub and there was absolutely no evidence at all of any roof damage or ice dam issue There just wasn't any water staining or damage coming from above I'm sorry if this is not the answer you desire but you have to understand that anything I put in writing I am liable for and there is no way I could say anything about the roof given the fact that I am not a roofer or structural engineer If you were displeased with our mold work then I wish I had know that at the time we were there I could have addressed any issue then Again I will point to the certificate of satisfaction with your signature on it Thank you again for the review and if you still need photos of the work I can email some more to you Also you can call us any time with any additional concerns Thanks
[redacted] ,I'm sorry you feel this way? I also forgot to mention in the previous response that we actually didn't add any additional cost to your insurance claim? We did complete what we said we would and I do remember briefly talking to you about the possibility of additional work that was not written in the original scope but none of that came to fruition? My crew did complete a nice job for you because I looked at it when they were complete? It was only after it was complete that you requested me put something in writing regarding an ice dam or roof damage that caused your water damage (around the shower that is located in the center of the condo) that you got irritated? Again I acknowledged it took me a few days to get back to you about it but that's all I can apologize for? I am not in business to argue with customers and in fact we do always try to go above and beyond for everyone? No one is perfect and I appreciate your feedback, but as far as the work is concerned it was complete to satisfaction and again if you need any assistance or recommendations regarding the roof issue I am more than willing to help however I can? ? ?
Envirotek Restoration Inc. did complete a full water damage restoration for the [redacted] . We also completed a few extra tasks that were not charged for in the mean time. The holes are actually more like scratches in ordinary drop ceiling tiles that were painted white in an... enclosed porch/ 3 season room. The original signed agreement came to $2532.54 to complete ALL mitigation work. This was after the [redacted] took the Travelers quote and broke it down even further to what they believed we should be getting paid for the job. The insurance company had sent funds more than sufficient to cover all the mitigation work and allowed for over $3000.00 for the repair work. This was all approved by their insurance company. The [redacted] took the approved Travelers estimate and decided to break it down even further on their own, and they told me I should only be getting paid $2040.92. Unfortunately, we had already completed the work at this point so I accepted this agreement however they only actually paid is $1650.00 leaving 390.92 short. This was the same issue the finish contractor faced after he invoiced them $2,100 for work completed (again over $3000.00 was sent for repairs and was approved by the insurance company) then took that amount from their insurance company and only paid him $1,335.00. Not only is this on the line of insurance fraud, it is unethical to agree to a payment and then go back on your word (and signed contract). I also need to point out that none of the $1000.00 deductible was paid as well. I would be more than happy to come out and replace the $7 ceiling tiles for the [redacted] when their contract is paid in full. We have a very full work schedule on a day to day basis and our reputation is unmatched in the industry. I have complete faith in my crews and am 100% confident in saying the work completed at the [redacted] was done well. I do apologize for not responding to your requests. I was under the assumption the funds you kept from the insurance company would more than cover the $14 cost of replacing the two drop ceiling tiles. Thank you for taking the time to write us a review and despite this nonsense I did enjoy working with you and was happy we could help in your time of need. [redacted] , PresidentEnvirotek Restoration Inc.###-###-#### http://envirotekri.com