Envirotest Corp.

Good afternoon,Envirotest - [redacted] received a claim of damage from [redacted] of [redacted] on September 7, [redacted] is claiming engine damage resulting from an emissions inspection performed at the [redacted] inspection station on May 4, [redacted] claims that he called the [redacted] hotline in 'mid May' to report that he wanted to file a claimThe hotline operator sent [redacted] a Damage Claim form and instructed him to fill out the form and return it at his earliest convenience [redacted] is claiming that September was his earliest convenience, nearly four months after the alleged damage occurredNevertheless, Envirotest has investigated the claimEnvirotest found that the vehicle, a [redacted] with nearly 117,miles reading on the odometer, was tested according to procedureThe vehicle received an I/M dynamometer testHowever, seconds into the 240-second test, the test had to be stopped due to overheatingThe vehicle was driven only two minutes and seconds before it began to overheatThe Envirotest inspector stopped the test and the vehicle was pushed out of the station to a parking areaThe inspector explained to the vehicle driver, [redacted] 's daughter, that the vehicle had overheated and was not testable [redacted] 's daughter was given an Unable to Test form that indicated that the vehicle could not be tested due to overheating [redacted] is claiming that an Envirotest employee told his daughter that she could drive the vehicle back to 'the shop.' Envirotest is unable to corroborate this story due to the extended period between the inspection and claim being filedNone of the inspectors involved remember that specific test or interaction with the customerHowever, in general, Envirotest inspectors are not allowed to give advice, repair or otherwise, to customersSo the claim of an inspector telling the customer that she could drive the vehicle is questionableThe Vehicle Test Record from May indicates that the vehicle was driven correctly as a 4WD vehicle on an all-wheel drive dynamometerUnfortunately, the video footage of this test is no longer available; testing station video recorders are able to store approximately four to six weeks' worth of footageMoreover, Envirotest inspectors do not make adjustments to 4WD vehicles, i.e., push buttons, turn shifters, etcThey simply drive 4WD vehicles on all-wheel drive dynamometersAfter looking at all of the information available regarding this test, Envirotest also looked at the past test records for this vehicleIt appears that the vehicle has not been able to pass inspection for some timeThe vehicle was issued a Repair Waiver from the [redacted] in 2014, which indicates that the owner attempted repairs for a cost of at least $but was unable to repair the vehicle to pass inspection(The waiver is good for two years and then the vehicle must pass inspection.) The vehicle then was tested in March of but the test was aborted/stopped because the vehicle was underpoweredThis information, along with the fact that the vehicle was tested according to specification for less than three minutes, resulted in Envirotest denying responsibility for the damage claimed [redacted] was informed via telephone and a letter [redacted] has appealed the Envirotest decision with the [redacted] Motor Vehicle Division and that is where the claim sits nowEnvirotest maintains its decision to deny this claim of damage

Envirotest contacted the customer and apologized for the inconsistency and inconvenienceA refund of the test fee was offered and accepted and will be mailed to the customer's home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good afternoon,Envirotest - [redacted] received a claim of damage from [redacted] of [redacted] on September 7, 2017. [redacted] is claiming engine damage resulting from an emissions inspection performed at the [redacted] inspection station on May 4, 2017. [redacted] claims that...

he called the [redacted] hotline in 'mid May' to report that he wanted to file a claim. The hotline operator sent [redacted] a Damage Claim form and instructed him to fill out the form and return it at his earliest convenience. [redacted] is claiming that September was his earliest convenience, nearly four months after the alleged damage occurred. Nevertheless, Envirotest has investigated the claim. Envirotest found that the vehicle, a [redacted] with nearly 117,000 miles reading on the odometer, was tested according to procedure. The vehicle received an I/M 240 dynamometer test. However, 145 seconds into the 240-second test, the test had to be stopped due to overheating. The vehicle was driven only two minutes and 25 seconds before it began to overheat. The Envirotest inspector stopped the test and the vehicle was pushed out of the station to a parking area. The inspector explained to the vehicle driver, [redacted]'s daughter, that the vehicle had overheated and was not testable. [redacted]'s daughter was given an Unable to Test form that indicated that the vehicle could not be tested due to overheating. [redacted] is claiming that an Envirotest employee told his daughter that she could drive the vehicle back to 'the shop.' Envirotest is unable to corroborate this story due to the extended period between the inspection and claim being filed. None of the inspectors involved remember that specific test or interaction with the customer. However, in general, Envirotest inspectors are not allowed to give advice, repair or otherwise, to customers. So the claim of an inspector telling the customer that she could drive the vehicle is questionable. The Vehicle Test Record from May 4 indicates that the vehicle was driven correctly as a 4WD vehicle on an all-wheel drive dynamometer. Unfortunately, the video footage of this test is no longer available; testing station video recorders are able to store approximately four to six weeks' worth of footage. Moreover, Envirotest inspectors do not make adjustments to 4WD vehicles, i.e., push buttons, turn shifters, etc. They simply drive 4WD vehicles on all-wheel drive dynamometers. After looking at all of the information available regarding this test, Envirotest also looked at the past test records for this vehicle. It appears that the vehicle has not been able to pass inspection for some time. The vehicle was issued a Repair Waiver from the [redacted] in 2014, which indicates that the owner attempted repairs for a cost of at least $715 but was unable to repair the vehicle to pass inspection. (The waiver is good for two years and then the vehicle must pass inspection.) The vehicle then was tested in March of 2017 but the test was aborted/stopped because the vehicle was underpowered. This information, along with the fact that the vehicle was tested according to specification for less than three minutes, resulted in Envirotest denying responsibility for the damage claimed. [redacted] was informed via telephone and a letter. [redacted] has appealed the Envirotest decision with the [redacted] Motor Vehicle Division and that is where the claim sits now. Envirotest maintains its decision to deny this claim of damage.