Envision Catering

Hello,I have a complaint in the process from 10-22- The last email that I received from Revdex.com was that the company did not yet respond and a 2nd initiation had been sent to them No answer as of today I would like to change my requested resolution from: full reimbursement of sofa and material, (for the wrong sofa that their employee insisted on putting on the order form), to: remake the sofa using the same material in the style "Gatsby" (as was originally requested for square arm shape) or "***" (sofa with round arms), as both have the flat seats that I had requested.I hope this further option speeds up their response, since they have purposely tried everything they could do, to delay any type of communication or resolution for many months By offering my original resolution options, I hope this speeds their acceptance and it can be done immediately!Please let me know if this can be changed(I had originally requested the sofa be remade, but the owners rejected that proposal and told me to "take them to court and sue us" So, I wrote on my Revdex.com complaint, that I wanted resolution to fully reimburse me for the sofa and extra material yardage, because I was going to have another company remake it for me Now that it has been delayed for so many more months, the material is running out at the other company and they may not be able to remake it for me So, I am now asking for my original Revdex.com requested resolution for them to remake it but with the flat seats that I had originally requested....the sofa with the square arms is called "Gatsby" The round arms of the same sofa is called "***".) Sincerely, [redacted]

It is our understanding our customer, Mrs [redacted] , feels that she received the wrong style of sofaAfter a detailed investigation on our part, we found that infact the style of sofa she received is the same exact style she approved via hersignature on her invoiceThe style she ordered and the style she received are one in the same styleFurthermore,we understand that she maintains the style she wanted was one she saw at another store However we do not have that style on our showroom floor.Therefore, what she saw at our store, approved on her invoice, ordered, and thus received, are all one in the same styleIt is with great regret that we see no gray area with Mrs [redacted] misunderstanding.We greatly appreciate you contacting us for our evaluation, because we value our reputation and the satisfaction of our customers.If you have any further questions please feel free to email or call me anytimeThank You With Kindest Regards, [redacted] Operations Manager [redacted]

As is evident in the photos Mrs*** kindly provided, the photo of the Digby sofa she purchased from us is in fact same exact Flexsteel sofa that Living Spaces has on their website renamed “ Gatsby”.The third sofa photo, the *** is a similar sofa but there are distinct differences such as the arm is a “roll” arm and the general sizing is different. Because they are similar we believe Mrs*** confused the three sofas and this is understandable considering the style similaritiesUnfortunately our employee that assisted Mrs*** with her selection,who could validate this is no longer with usPlease note however, in the years of ***’s employment with us have we had this kind of misunderstandingWe believe there is no way she would have misrepresented a sale.Therefore we must maintain our contractual agreement with Mrs*** is valid. We greatly appreciate you mediating with Mrs*** on our behalf. Thank you once again. Kindest Regards,*** ***

We have gotten in contact with the customer and are in process of taking care of the issue.We have come to an agreement with the customer and have picked up their furniture to send backto it’s original manufacturer for repairsIf you have any further questions regarding this matter pleasefeel free
to email or call me anytime. Thank You,*** ***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi [redacted],Per your request, this email is sent directly to you.  You received the 3 picture document, but I did not know how to send my individual response.  It is written below:I do not agree with the "B.S." that the sofa company is claiming , esp. in their last paragraph.I had sent, via web site, a 3 page document showing the TWO pictures that I brought into the store and showed [redacted], the sales rep at that very first meeting.  She took the papers to the back room and checked her computer and then came out and gave me a paper (3rd picture) INSISTING then and every day since then, that her Digby sofa is EXACTLY like the [redacted] and [redacted] pictures that I wanted.  She said that based on the fact that my new chairs had square arms, the sofa should be square arms as well.  The [redacted] sofa has square arms and that is what I then told her.  She said it is EXACTLY the same as the Digby sofa (her picture handed to me)!  It is not the same, and was verified as being a totally different sofa by the corporate office of Flexsteel (when I contacted the corporate office after [redacted] and the store refused to correct the order).  [redacted], was the ONLY sales person that we talked with, and is also the "store manager" for "over 16 years", as is printed on her business card given to me.  She SHOULD HAVE KNOWN per Flexsteel corporate office.  This is FALSE representation to the max! If the store  continues to deny these facts, then I would appreciate it if you would then go directly to the Flexsteel Corporation to back up their products by correcting their franchises errors, by their Flexsteel guarantees and standards.I wrote this in my original complaint, but since I have so many papers and documents, I did not, at that time, include these 3 pictures as you now have.  I thought writing about it would be sufficient, but maybe this fact was overlooked with so much other detail.  I hope this clears up the false statements made by the sofa company.I do not believe that Discover, a highly recognized and respected company, should allow any of it's users to benefit from false advertising and misleading consumers.  You will also find similar remarks on social web sites such as Yelp....same as my circumstance....to show this company is one not to be dealt with. If you have any questions, please do not hesitate to contact me via email or telephone. Thank you,[redacted]

Hello,I have a complaint in the process from 10-22-15.  The last email that I received from Revdex.com was that the company did not yet respond and a 2nd initiation had been sent to them.  No answer as of today.  I would like to change my requested resolution from: full...

reimbursement of sofa and material, (for the wrong sofa that their employee insisted on putting on the order form),  to: remake the sofa using the same material in the style "Gatsby" (as was originally requested for square arm shape) or "[redacted]" (sofa with round arms), as both have the flat seats that I had requested.I hope this further option speeds up their response, since they have purposely tried everything they could do, to delay any type of communication or resolution for many months.  By offering my original resolution options, I hope this speeds their acceptance and it can be done immediately!Please let me know if this can be changed. (I had originally requested the sofa be remade, but the owners rejected that proposal and told me to "take them to court and sue us".  So, I wrote on my Revdex.com complaint, that I wanted resolution to fully reimburse me for the sofa and extra material yardage, because I was going to have another company remake it for me.  Now that it has been delayed for so many more months, the material is running out at the other company and they may not be able to remake it for me.  So, I am now asking for my original Revdex.com requested resolution for them to remake it but with the flat seats that I had  originally requested....the sofa with the square arms is called "Gatsby".  The round arms of the same sofa is called "[redacted]".)  Sincerely,[redacted]
[redacted]
[redacted]

It is our understanding our customer, Mrs. [redacted], feels that she received the wrong style of sofa. After a detailed investigation on our part, we found that infact the style of sofa she received is the same exact style she approved via hersignature on her invoice. The style she ordered and the style she received are one in the same style. Furthermore,we understand that she maintains the style she wanted was one she saw at another store.  However we do not have that style on our showroom floor.Therefore, what she saw at our store,  approved on her invoice, ordered, and thus received, are all one in the same style. It is with great regret that we see no gray area with Mrs. [redacted]  misunderstanding.We greatly appreciate you  contacting us for our evaluation,  because we value our reputation and the satisfaction of our customers.If you have any further questions please feel free to email or call me anytime. Thank You.  With Kindest Regards,[redacted]Operations Manager[redacted]