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Envision Concrete Reviews (7)

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ We are sorry about the delay in first of all getting the work started, but June was the rainiest in Chicago history, it rained 20 out to 30 days, it put us way far behind and we had other jobs we were committed to before this consumer,... Now we did receive her cancellation notice a couple weeks ago, but because there is 3 partners in relation to this business all must confirm, and then sign off as so the accountant can thus cut a check to return the deposit, We however are not the accountants only client an he cuts checks sometimes at or in his timeing. Thus the reason for the delay, However I believe the check has been cut and it is on the way as we do not wish to hold any consumers deposit if we are not under contract to do the work, Thankyou

Initial Business Response /* (1000, 5, 2015/07/30) */
We are sorry about the delay in first of all getting the work started, but June was the rainiest in Chicago history, it rained out to days, it put us way far behind and we had other jobs we were committed to before this consumer, Now we
did receive her cancellation notice a couple weeks ago, but because there is partners in relation to this business all must confirm, and then sign off as so the accountant can thus cut a check to return the deposit, We however are not the accountants only client an he cuts checks sometimes at or in his timeingThus the reason for the delay, However I believe the check has been cut and it is on the way as we do not wish to hold any consumers deposit if we are not under contract to do the work, Thankyou

Initial Business Response /* (1000, 6, 2015/07/30) */
We are sorry about the delay in first of all getting the work started, but June was the rainiest in Chicago history, it rained 20 out to 30 days, it put us way far behind and we had other jobs we were committed to before this consumer,...

Now we did receive her cancellation notice a couple weeks ago, but because there is 3 partners in relation to this business all must confirm, and then sign off as so the accountant can thus cut a check to return the deposit, We however are not the accountants only client an he cuts checks sometimes at or in his timeing. Thus the reason for the delay, However I believe the check has been cut and it is on the way as we do not wish to hold any consumers deposit if we are not under contract to do the work, Thankyou
Initial Consumer Rebuttal /* (3000, 8, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated in my complaint and on several occasions to the company, I took no issues with my project being delayed because of the rain. The reason I terminated the agreement was because I was not getting timely or accurate communication from this company. This is the exact same problem I am now having in trying to get my deposit refunded.
They were aware that I was terminating the agreement on 7/1/15 though they chose not to respond for several days. On 7/8/15 I was told (via email) that "..per our contract you must notify us via certified, mail if you wish to cancel, We upon receipt of your certified letter will contact our accountant and you will receive a cashiers check via certified mail." (The typos are as it was written.) Please keep in mind that a certified letter had already been sent on 7/1/15 along with email, voicemails and text messages informing them of the termination. I then sent another copy of the letter certified on 7/8/15. This company has never collected either of the certified letters that I sent to them; a call to the post office confirmed that both notices have just sat in their PO Box. I have consistently tried to communicate leaving voicemails, sending emails and text messages asking for the status of my refund; most communication attempts go unanswered for days. On 7/14/15 I was told (via text) "The accountant has all the info n he will b cutting n mailing check you should b getting it within a few days..." On 7/15/15 I was told (via email) "My accountant has assured me he will be cutting a check and depositing it in the mail to you with in a day or so..." No check came. On 7/20/15 I was told (via text) that .."this week check is being cut..." On 7/21/15 I was told (via email) "I was informed by my accountant he was cutting checks this week..." At the end of the week, I asked for a tracking number but instead got a non-committal reply on 7/24/15 (via text) "Last I heard u check was cut along with another client n I'm sure if they were cut they were mailed..." No check came. I continued trying to communicate and the day before the company's deadline to respond to this complaint, I received an actual phone call from Pat, on 7/28/15, in which he assured me that the check was in the mail and asking me to give it a day or two. I asked for a tracking number and he said he would get back to me. He did not. And you can see in the company's response to this complaint that on 7/30/15 they again used non-committal language to say that they "believe" the check was cut and mailed. It is their responsibility to know what is going on with the company's money whether or not they have a 3rd party accountant. In responding to a formal complaint such as this, they should have taken the time to get all the information needed for resolution. They should be able to provide the exact date the check was cut; they should be able to provide a check number and receipt for a cashiers check (as that is how I was told a refund would be issued); they should be able to provide a tracking number for it being sent certified (as that is how I was told it would be delivered). They just keep telling me that the check is on its way but never providing any proof that it is. This is just another case of the same. It is now 8/4/15 and I still do not have the check and all of my requests for a tracking number have gone unanswered.
At first, I thought that perhaps they were just disorganized and incompetent business owners but, at this point, I have to believe that they are intentionally trying to deceive and mislead me.

We just had a concrete patio installed from Envision. We are so pleased with their work we wish we had more things to be done! Not to mention they beat 5 other quotes we had. Great job and great finished product.

Andy and his crew were exceptional to work with. From start to finish they were very professional. Showing up to work on time everyday and completing the job as scheduled. Andy was very helpful and knowledgeable in designing our driveway and patio and his crew were great to work with. We would highly recommend Envision Concrete.

Initial Business Response /* (1000, 6, 2015/07/30) */
We are sorry about the delay in first of all getting the work started, but June was the rainiest in Chicago history, it rained 20 out to 30 days, it put us way far behind and we had other jobs we were committed to before this consumer, Now we...

did receive her cancellation notice a couple weeks ago, but because there is 3 partners in relation to this business all must confirm, and then sign off as so the accountant can thus cut a check to return the deposit, We however are not the accountants only client an he cuts checks sometimes at or in his timeing. Thus the reason for the delay, However I believe the check has been cut and it is on the way as we do not wish to hold any consumers deposit if we are not under contract to do the work, Thankyou
Initial Consumer Rebuttal /* (3000, 8, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated in my complaint and on several occasions to the company, I took no issues with my project being delayed because of the rain. The reason I terminated the agreement was because I was not getting timely or accurate communication from this company. This is the exact same problem I am now having in trying to get my deposit refunded.
They were aware that I was terminating the agreement on 7/1/15 though they chose not to respond for several days. On 7/8/15 I was told (via email) that "..per our contract you must notify us via certified, mail if you wish to cancel, We upon receipt of your certified letter will contact our accountant and you will receive a cashiers check via certified mail." (The typos are as it was written.) Please keep in mind that a certified letter had already been sent on 7/1/15 along with email, voicemails and text messages informing them of the termination. I then sent another copy of the letter certified on 7/8/15. This company has never collected either of the certified letters that I sent to them; a call to the post office confirmed that both notices have just sat in their PO Box. I have consistently tried to communicate leaving voicemails, sending emails and text messages asking for the status of my refund; most communication attempts go unanswered for days. On 7/14/15 I was told (via text) "The accountant has all the info n he will b cutting n mailing check you should b getting it within a few days..." On 7/15/15 I was told (via email) "My accountant has assured me he will be cutting a check and depositing it in the mail to you with in a day or so..." No check came. On 7/20/15 I was told (via text) that .."this week check is being cut..." On 7/21/15 I was told (via email) "I was informed by my accountant he was cutting checks this week..." At the end of the week, I asked for a tracking number but instead got a non-committal reply on 7/24/15 (via text) "Last I heard u check was cut along with another client n I'm sure if they were cut they were mailed..." No check came. I continued trying to communicate and the day before the company's deadline to respond to this complaint, I received an actual phone call from Pat, on 7/28/15, in which he assured me that the check was in the mail and asking me to give it a day or two. I asked for a tracking number and he said he would get back to me. He did not. And you can see in the company's response to this complaint that on 7/30/15 they again used non-committal language to say that they "believe" the check was cut and mailed. It is their responsibility to know what is going on with the company's money whether or not they have a 3rd party accountant. In responding to a formal complaint such as this, they should have taken the time to get all the information needed for resolution. They should be able to provide the exact date the check was cut; they should be able to provide a check number and receipt for a cashiers check (as that is how I was told a refund would be issued); they should be able to provide a tracking number for it being sent certified (as that is how I was told it would be delivered). They just keep telling me that the check is on its way but never providing any proof that it is. This is just another case of the same. It is now 8/4/15 and I still do not have the check and all of my requests for a tracking number have gone unanswered.
At first, I thought that perhaps they were just disorganized and incompetent business owners but, at this point, I have to believe that they are intentionally trying to deceive and mislead me.

Initial Business Response /* (1000, 5, 2015/07/30) */
We are sorry about the delay in first of all getting the work started, but June was the rainiest in Chicago history, it rained 20 out to 30 days, it put us way far behind and we had other jobs we were committed to before this consumer,...

Now we did receive her cancellation notice a couple weeks ago, but because there is 3 partners in relation to this business all must confirm, and then sign off as so the accountant can thus cut a check to return the deposit, We however are not the accountants only client an he cuts checks sometimes at or in his timeing. Thus the reason for the delay, However I believe the check has been cut and it is on the way as we do not wish to hold any consumers deposit if we are not under contract to do the work, Thankyou

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Address: 830 Hammond, Aurora, Illinois, United States, 60506

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