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Envy Coatings

1280 E 6125 S, Ogden, Utah, United States, 84405-7097

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Envy Coatings Reviews (%countItem)

I accepted a proposal from Envy Coatings, LLC and Mack S as the owner on November 6,2019.The job was to have my counter tops resurfaced and to have my existing cupboard doors and drawer fronts replaced. I paid a deposit prior to work being started to "cover the cost of getting the supplies." As of today, February 16, 2020 the project has not been completed. Envy Coatings/Mack S has attempted 3 times to resurface the counter and I am left with a lumpy, bumpy uneven surface that will need to be sanded off, epoxied and colored again by a professional. I am still missing 5 doors and 2 drawer fronts which he claims to have but yet has not delivered them to me. Mack also removed the trim and baseboards around the kitchen floor and failed to re-install it as per our contract. I am missing the built-in cutting board which he removed from my kitchen and failed to replace. I paid for supplies , i.e. cabinetry and paint which he has failed to deliver to me after repeated requests and has not responded to my phone calls, texts or emails for a month. I have had to "fire" him and will seek restitution in small claims court for the cost I will incur upon hiring new professionals to complete the project that Envy Coatings/Mack S failed to complete in a timely, professional manner. I am saddened and disappointed by this entire experience and discourage by the current state of my kitchen. I feel taken advantage of and regret the choice I made to use the services of this individual.

Envy Coatings Response • Mar 09, 2020

I was a Manager for Envy Coatings. When we started *** job we had to wait a few weeks for the order on her cabinets. We started the countertop by ficou all the seams and resurfacing soooo were cold have an even finish coat. We removed her old sink and installed a new sink for free. The sink she bought was to not for the hole she had from the old one. So we had to come back with other toppling to recut the opening. At this time *** called my insurance company and wanted to put a claim on for the sink being out and that we broke her dish washer. The dish washer need water to run and with no sink you have no water. Mind you we had to recut the opening that she was not charged for to help her out. At during the next week we started painting her cabinet doors as well as Brazilian Handyman LLC came on and sanded down all her cabinets removing three layers of latex paint from them. After the paint was removed we came back and replaced with new, bead board on the side of her cabinet. We also started painting the cabinets so we could start in on the epoxy countertop. After the lacquer was dry we started the countertop. Black first then having the copper metallic into the clear coat like she wanted. The counter top usually will have bubbles on the first clear coat so we go over them twice, which we did. Marco called the insurance company again and said I damaged the countertop where the tile in the back of her sink was removed. We repaired all the seams that were their originally that we she was claiming that was made by us. I have her on recording at this time stating that “that was not from us and yes there were fixed”. So now two fraudulent claims that the insurance company called me and said she wasn’t going to claim them now. At this point she had burnt the counter and also spilled a chemical on it, that we have pictures from.. so she wanted to add more copper to the clear coat. So we sanded the counter back down for free and added more color and fixed her burn spot and chemical spill. Note by this time she put in another claim stating we popped a hole in her couch. She had moved the drawers for the carpet cleaner, and their was no hole that we talked about. That case is still open. She did this burn two more times after and we went back after I told her that we were closing and I was going back to the railroad. We fixed the other burn spots and again she wanted more color so we added more color. We will drop off the doors that we have by Tuesday 3/9/2020. I can’t give her the lacquer due to it needs to be used by professional only and disposed of properly. I have a quart of the lacquer color that we had left over from what we paid for

in the estimate. I have disposed of it by EPA standards. After we *** and I talked about her couch she called the insurance company back and said she wasn’t going to claim the couch. I can’t keep fixing her mistakes for free nor do any more favors like install door handles at this time. I went back on my time after the company was closed to repair the counter one more time. The epoxy cost over $300 each time and we bought 4 kits instead of one like we should have just to make sure she was taken care of. Gas from Ogden and as well as labor for two people on each of those days, just to add more color. We kept all of our insurance up until they closed as per state of Utah requirement.

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Address: 1280 E 6125 S, Ogden, Utah, United States, 84405-7097

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