Envy Restoration and Construction/Texture Masters, Inc.

Good morning Mr. & Mrs W[redacted].  I understand that your project is now complete and that a completion form of satisfaction has been signed and attached hereto.I personally contacted you on the 14th of April to inform you of the clearance results for your asbestos abatement and to discuss your concerns and my previous response to your complaint with the Revdex.com.  In our conversation, I again apologized for coming off combative in my Revdex.com response and also assured you that our intention was to not minimize your loss, your property, your family etc. in any way.  We were just following our own guidelines of communication and approval with the insurance company which clearly resulted in not communicating in a timely manner to you.  Again our intention was not to mishandle your calls or claim and hope that you can confirm, we've taken every step possible to make sure you are satisfied with the communication, and the product you received in the very end.We value all of our customers and our positive rating with the Revdex.com.  We have taken separate steps within our firm to assure that this type of problem does not happen again.We thank you for being a valued customer and hope all is well.best regards,Rosie W[redacted]Business Development Officer[redacted]