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Enzo's BBQ

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Enzo's BBQ Reviews (1)

Dear Sir or Madam,We are responding to your letter of correspondence on the above referenced complaint and ID number [redacted].Per our current Revdex.com review, we have not had any complaints since the opening of Enzo's BBQ, and if there is a complaint, the owner, [redacted], addresses it...

immediately.On the date the customer and his family came in, we were in the process of obtaining new menus and the customer was advised this, so when the customer complained about the pricing, $2.00 was immediately taken off the item as to honor and/or rectify this inconvenience to him, but this did not seem satisfy the customer.Also, it was after the customer and the family ate the meal, they said they found hair not on just one item, but 3. Our business is A rated by the Department of Environmental Health and follows the standards and regulations for our industry to avoid such instances.As for the claim regarding the ribs; all meat portions are weighed by our restaurant scales that are certified and labeled by the Weights and Measures of San Diego. If the customer was unhappy with the onions he should have informed the server prior to he and the family eating the entire meal to lodge a complaint,We have very happy customers at Enzo's BBQ and are happy to accommodate. We do feel this customer made these false statements in order to get the entire meal free of charge, but to address this claim, we would like the customer to come by the restaurant and meet with owner, in person and he will reimburse him the desired settlement of $58,60.Sincerely,[redacted]

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Address: 4121 Oceanside Blvd, Oceanside, California, United States, 92056

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