EOS Products, LLC

[redacted] Dear [redacted] : I write in response to your complaint to the Revdex.com regarding your daughter's alleged medical issuesCustomer satisfaction is a top priority at eos, and we take very seriously any concerns about our productsAlthough your correspondence assumes eos lip balm was responsible for your daughter's medical issue, you have not provided any documentation to support this claimeos lip balms are hypoallergenic, dermatologist tested, made with the highest quality ingredients, meet or exceed all safety and quality standards set by our industry and are validated by testing conducted by independent labsThe ingredients used in our products are safe and approved for use by the FDA and the products are in full compliance with all standards and guidelines regarding ingredient use and labeling According to our records, we sent you a coupon good for the free eos product of your choice, including any of our hand or body lotions or shave creams, as well as three additional coupons, each good for $off the purchase of any of our productsSincerely, SParker Consumer Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive anything from company [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We received this complaint from the client on JUN ***, AT 9:15AMThere were no previous emails captured from this client as our system keeps a rolling count of all emails received by email addressWe have not heard from the consumer and have not received her product for inspection as
requestedHere is the tracking number we attached to the prepaid mailing label we sent to her: ***Our company policy is to have all damaged product returned to us for inspection and upon receipt, replacement coupons are mailed to the consumerShe has not responded or complied with our company policy. See the transaction below:*** *** *** *** ** ***
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Thank you for your response. As we have requested, please send us your products for inspection and you will receive replacement coupons towards any other eos product, including lip balms, lotions and shave creams. Please use the prepaid mailing label that we have attached in our last correspondence with you and attached here for your convenience. Thank you and we appreciate you using our products.

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[redacted] Dear [redacted]: I write in response to your complaint to the Revdex.com regarding your daughter's alleged medical issues. Customer satisfaction is a top priority at eos, and we take very...

seriously any concerns about our products. Although your correspondence assumes eos lip balm was responsible for your daughter's medical issue, you have not provided any documentation to support this claim. eos lip balms are hypoallergenic, dermatologist tested, made with the highest quality ingredients, meet or exceed all safety and quality standards set by our industry and are validated by testing conducted by independent labs. The ingredients used in our products are safe and approved for use by the FDA and the products are in full compliance with all standards and guidelines regarding ingredient use and labeling According to our records, we sent you a coupon good for the free eos product of your choice, including any of our hand or body lotions or shave creams, as well as three additional coupons, each good for $1 off the purchase of any of our products. Sincerely, S. Parker Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  I did not receive anything from company.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]