EPDM Coatings

our company has been working with epdm coatings for about three years now we have purchased well over 100,of product for our clients roofs We could not be more happy with their level of expertise and product support One suggestion I would have is if you do have a very large roof be sure to get your order in a week earlier They also have some great videos on their site that show the ease of the application

Complaint: [redacted] I am rejecting this response because: This is simply not trueI am being threatened with legal action if I do not remove my reviews and the Revdex.com complaintIf they come pick up their product then I will remove this complaint with Revdex.com as I want nothing to do with EPDM Coatings or anyone product from their companyTerrible business practices and horrible customer serviceEven in her reply she is still blaming me for their issueI did not make them keep my money and not contact me when this happened days prior to my first contact with themThis has been by far the worst experience that I have had as my first experience with EPDM CoatingsThis shows a major issue in my opinion where it took me making a huge deal to get them to respond and comply and return my moneyThe fact that Kellie told me that they saw it when I made the order and they say that they attempted to return the money and it was denied and they did not reach out to me is why I am so angry now that I know the whole story from her own words and Mr [redacted] I would like to see actual proof of thisI am going to pull my records from my bank to verify thisAt this point this is heating up and could have been avoided had they never tried to keep my moneyHere is email I received from them today threatening me with legal action if I did not remove this [redacted] Today at 2:PM Mr [redacted] , I believe you were in discussions with Mr [redacted] regarding this We did attempt to credit you back but your credit card company would not process at our end of dayWe did make a 2nd attempt after getting your 2nd message and as indicated it processed on the 8th.(screen shot below provided) We were not open on Saturdays when you called and left messages and noticed you left several messages on Monday when we were closed due to a snow storm We have also noticed that you have made numerous attempts to write defamatory statements about our company File with the Revdex.com as well A screen shot of your google comment is attached but we also have forwarded a linked in and [redacted] screen shot to our outside counsel as well; who is copied on this e-mail We would ask that all of these be reversed in the next hours or we will have this escalated Thank you [redacted] [redacted] VP Operations Phone ###-###-#### Fax ###-###-#### View Videos EPDM Coatings awarded Top Products in Metal Roofing Magazine! Awarded Top Product by Building Service Magazine Reply Reply to All Forward MoreHere is my reply [redacted] , Let's recap my 1st experience with EPDM coatingsI bought your product on the 2nd of February and you double billed me for ordersNever called me or emailed me to tell me hey we made a mistake in taking extra money but we will fix thisI catch it on the 6th of Feb and call in and speak to Greg who tells me press and talk to Kelly instead of simply taking my number and saying we will call you back, I call in on Monday no response only voicemail and no warning of we are closed, we are having issues, snow storm, etcand I leave a messageI call Greg again who tells me it's my fault I clicked twice etc and that I again have to call and talk to lady in accountingI get a call from Kelly later that day and she tells me that you double billed me and knew it, but only sent order, and you tried to return my money and my bank refused itShe tells me she is manually entering the credit and it will take to hours to show back upSo I find out on my own through my cc statement and no informs me or even addresses the issue until I contact you days later Major Failure of customer service! I get a call on Tuesday from Mr [redacted] who starts into me about the Revdex.com complaintHe tells me my VP of IT says you clicked the send or order button twice and I tell him that is not trueI tell him that I have the one and only receipt from your company for completed order still on my screen on my tabletThis happened after trying to place the order the first time and adding your year warranty that there was no way to opt outI simply closed the browser completely and re-logged into my account I created in the session prior to this and ordered what I wanted minus your warrantyI then after making the purchase get a receipt and think everything is okay until I catch over $in charges from EPDM on my statement Mr [redacted] clearly stated that your website was doing this by design for the ease of customers ordering so they don't have to fill it back in againIt is predatory tactics and your website looks like it is possibly either a fake or terribly designed because your main page is bigger than any device I view it on so your calculation page is half way showing upThis made me believe that the website could be hacked or you purposely did not tell me to see just how long you could get away with over charging meAlso I found information online from your reviews also complain about billing and warranty denials for the year warranty you offerWith a simple search engine search using your address in Shelton, CT So I have not slandered your companyI am simply telling my experience and it is my right to report the experience and terrible customer service based off of my very own 1st experience with EPDM coatingsYou can threaten all you wantFurthermore I am going to report you to the [redacted] Attorney General's office for your website practices based on my experienceThe very first time I went to EPDM's website back in January and you notified me of my cart still being full hours after I shut my browser and the mysterious double order you say I clicked onI will pull my IP address logs, phone records, and my receipt generated from your website, my credit card statement and all of the supporting evidence and be ready for your next move I suggest you learn to give the proper customer service and hire a competent web developer and seriously look into giving people a way to opt out of the year mess once they click okay and find out how much the increase isYou only show the price after you chose it with the order and there is nothing you can do to get out of itI tried to empty cart and start over and it kept adding it to the new order no matter how many times I tried in the same sessionThis is completely deceptive in nature and it is not a customer asset but as we all see a huge customer nuisance Had you reached out by email on say Feb 2nd or 3rd and said hey there is an issue with billing we are working to correct it this would have all been avoidedI do not have [redacted] so I am not sure why you included themI did file Revdex.com, Yelp, Linked In, and Google which were all found through a search engine using your company and addressYou can simply delete linked in adds and comments go awayI can't remove the comments on Linked in as it is not designed that wayI will inform Revdex.com that you have my money back today on the 11th like I told Mr [redacted] I am requesting you pick up your product as well because I do not want to deal with your establishment based on my terrible experienceI will go through [redacted] to have this fixed if you chose not to comply and come and get your products from my front porchIf anyone asks me what I have been through you can bet I will tell them the truth of what happened so that they do not have this kind of negative experience, I am not making my story up as it happened and there is no way for you to weasel around itYou have no email nor phone records to show that you made any attempt to contact me at all over the money you should have returned immediately once you saw the mistake no matter who's fault it is, so you did this all by yourself by deciding to not reach out whether it is because you intentionally meant to keep the money or your gross negligenceEither way it sure looks bad from my side of things and I am or was a potential customerBecause of this I will just pay to have the roof replaced as I have no faith in any of your claims about its durability if your accounting practices and customer service issues are what they are based on what I have experienced Sincerely, [redacted] *Phone logs*: Feb 11:33am ###-###-####Feb 9:43am calls to ###-###-####Feb 10:25am callsFeb 11:46AM callsFeb 1:53PM call from ###-###-#### Mr [redacted] *Here is copy of receipt [redacted] ------ Original message------ From: [redacted] Date: Mon, Feb 8, 10:AM To: [redacted] Cc: Subject:Re: EPDMCoatings Order # [redacted] Shipped [redacted] # [redacted] Here is email they sent from when I first just went to their website built order and decided to think on it a little more and do research On Tuesday, January 26, 3:PM, " [redacted] " < [redacted] > wrote: Dear [redacted] , You attempted to submit an order; however, it was not accepted by our systemThis may have occurred due to a variety of reasons; a poor internet connection or issue with an internet service providerPlease contact our office at ###-###-#### and dial ext for the sales department and we will be more than happy handle the issue personally If you feel you made an error in entering your credit card you can also go directly to the order form [redacted] and enter the e-mail and phone number you used and it will bring up the address and order info you have entered Thank you, Client Support EPDM Coatings Online System *System generated email [redacted] Sincerely, [redacted]

this has already been taken care of customer has called
repeatedly and e-mailed Saturday when we were closed and Monday when we closed
early due to snow
1st attempt to credit failed by customers credit card 2nd attempt
went through attempted to discuss with customer that he processed two orders
but customer was adamant about our company website not working
customer can contact his credit company and see the was credited back
Thank you
Kellie D***

our company has been working with epdm coatings for about three years now. we have purchased well over 100,000 of product for our clients roofs. We could not be more happy with their level of expertise and product support. One suggestion I would have is if you do have a very large roof be sure to get your order in a week earlier
They also have some great videos on their site that show the ease of the application

Complaint: [redacted]
I am rejecting this response because: This is simply not true. I am being threatened with legal action if I do not remove my reviews
and the Revdex.com complaint. If they come pick up their product then I will
remove this complaint with Revdex.com as I want nothing to do with EPDM Coatings or anyone product from their company. Terrible
business practices and horrible customer service. Even in her reply she
is still blaming me for their issue. I did not make them keep my money and not contact me
when this happened 6 days prior to my first contact with them. This has been by far the worst experience that I have had as my first experience with EPDM Coatings. This shows a major issue in my opinion where it took me making a huge deal to get them to respond and comply and return my money. The fact that Kellie told me that they saw it when I made the order and they say that they attempted to return the money and it was denied and they did not reach out to me is why I am so angry now that I know the whole story from her own words and Mr.
[redacted] . I would like to see actual proof of this. I am going to pull my records from my bank to verify this. At this point this is heating up and could have been avoided had they never tried to keep my money.
Here is email I received from them today threatening me with legal action if I did not remove this. [redacted]
**
[redacted]
**
[redacted]

Today at 2:54 PM

Mr [redacted],
I
believe you were in discussions with Mr. [redacted] regarding this. 
We did attempt to credit you back but your credit card company would not
process at our end of day. We did make a 2nd attempt after getting your 2nd message and as indicated it processed on the 8th.(screen
shot below provided).  We were not open on Saturdays when you called
and left messages and noticed you left several messages on Monday when
we were closed due to a snow storm.  We have also noticed that you have
made numerous attempts to write defamatory statements about our
company.  File with the Revdex.com as well.  A screen shot of your google
comment is attached but we also have forwarded a linked in and [redacted]
screen shot to our outside counsel as well; who is copied on this
e-mail.  We would ask that all of these be reversed in the next 48 hours
or we will have this escalated.
 
 
 
 
Thank you
[redacted]
 
 
[redacted]
VP Operations
Phone ###-###-####
Fax ###-###-####
View Videos
      
EPDM Coatings awarded Top 10 Products in Metal Roofing Magazine!
Awarded Top Product by Building Service Magazine
 
 
 

Reply Reply to All Forward MoreHere is my reply.
[redacted],
Let's
recap
my 1st experience with EPDM coatings. I bought your product on the 2nd
of February and you double billed
me for 2 orders. Never called me or emailed me to tell me hey we made a
mistake
in taking extra money but we will fix this. I catch it on the 6th of Feb
and call in and speak to Greg
who tells me press 2 and talk to Kelly instead of simply taking my
number and saying we will call you
back, I call in on Monday no response only voicemail and no warning of
we are closed, we are
having issues, snow storm, etc. and I leave a message. I call Greg again
who tells me it's my
fault I clicked twice etc and that I again have to call and talk to lady
in
accounting. I get a call from Kelly later that day and she tells me that
you
double billed me and knew it, but only sent 1 order, and you tried to
return my money and
my bank refused it. She tells me she is manually entering the credit and
it will take 24 to 48 hours to show back up. So I find out on my own
through my cc statement and no
informs me or even addresses the issue until I contact you 7 days later.
Major Failure of customer service!
I get a call on Tuesday from Mr.
[redacted] who
starts into me about the Revdex.com complaint. He tells me my VP of IT says
you clicked the send or order button twice and I tell him that is not
true. I tell him that I
have the one and only receipt from your company for 1 completed order
still on my screen on my tablet. This happened after trying to place the
order
the first time and adding your 10 year warranty that there was no way to
opt out. I simply
closed the browser completely and re-logged into my account I created in
the
session prior to this and ordered what I wanted minus your warranty. I
then after making the purchase get a
receipt and think everything is okay until I catch over $1100 in charges
from EPDM on
my statement. 
Mr. [redacted] clearly stated that your website was doing this by
design for the ease of customers ordering so they don't have to fill it back in
again. It is predatory tactics and your website looks like it is possibly
either a fake or terribly designed because your main page is bigger than any
device I view it on so your calculation page is half way showing up. This made
me believe that the website could be hacked or you purposely did not tell me to
see just how long you could get away with over charging me. Also I found
information online from your reviews also complain about billing and warranty
denials for the 10 year warranty you offer. With a simple search engine search using your address in Shelton, CT.
So I
have not slandered your company. I am simply telling my experience and it is my
right to report the experience and terrible customer service based off of my
very own 1st experience with EPDM coatings. You can threaten all you want. Furthermore I am going to
report you to the [redacted] Attorney General's office for your website practices
based on my experience. The very first time I went to EPDM's website back in
January and you notified me of my cart still being full 24 hours after I shut
my browser and the mysterious double order you say I clicked on. I will pull my
IP address logs, phone records, and my receipt generated from your website, my
credit card statement and all of the supporting evidence and be ready for your
next move. 
I
suggest you learn to give the proper customer service and hire a
competent web
developer and seriously look into giving people a way to opt out of the
10 year mess
once they click okay and find out how much the increase is. You only
show the price after you chose it with the order and
there is nothing you can do to get out of it. I tried to empty cart and
start
over and it kept adding it to the new order no matter how many times I
tried in the same session. This is completely deceptive in
nature and it is not a customer asset but as we all see a huge customer
nuisance. 
Had
you reached out by email on say Feb 2nd or 3rd and said hey there is an issue
with billing we are working to correct it this would have all been avoided. I
do not have [redacted] so I am not sure why you included them. I did file Revdex.com,
Yelp, Linked In, and Google which were all found through a search engine using
your company and address. You can simply delete linked in adds and comments go
away. I can't remove the comments on Linked in as it is not designed that way. I will inform
Revdex.com that you have my money back today on the 11th like I told Mr. [redacted].
I
am
requesting you pick up your product as well because I do not want to
deal with
your establishment based on my terrible experience. I will go through
[redacted] to have this fixed if you chose not to comply and come and
get your products from my front porch. If anyone asks me what I have
been through you can bet I will tell them the truth of what happened so
that they do not have this kind of negative experience, I am not making
my story up as it happened and there is no way for you to weasel around
it. You have no email nor phone records to show that you made any
attempt to contact me at all over the money you should have returned
immediately once you saw the mistake no matter who's fault it is, so you
did this all by yourself by deciding to not reach out whether it is
because you intentionally meant to keep the money or your gross
negligence. Either way it sure looks bad from my side of things and I am
or was a potential customer. Because of this I will just pay to have
the roof replaced as I have no faith in any of your claims about its
durability if your accounting practices and customer service issues are
what they are based on what I have experienced.
Sincerely,
[redacted]2
*Phone logs*:
Feb 6 11:33am ###-###-####Feb 8 9:43am 3 calls to ###-###-####Feb 8 10:25am 2 callsFeb 8 11:46AM 3 callsFeb 8 1:53PM call from ###-###-#### Mr [redacted]
*Here is copy of receipt*
------
Original message------
From: [redacted]
[redacted]
Date:
Mon, Feb 8, 2016 10:42 AM
To: [redacted]
Cc:
Subject:Re: EPDMCoatings Order #[redacted] Shipped [redacted] #[redacted]805
Here is email they sent from when I first just went to their website built order and decided to think on it a little more and do research.
On Tuesday, January 26, 2016 3:51 PM, "[redacted]" <[redacted]> wrote: Dear [redacted], You
attempted to submit an order; however, it was not accepted by our
system. This may have occurred due to a variety of reasons; a poor
internet connection or issue with an internet service provider. Please
contact our office at ###-###-#### and dial ext 1 for the sales
department and we will be more than happy handle the issue personally.
If you feel you made an error in entering your credit card you can also
go directly to the order form [redacted] and enter the e-mail and phone number you used and it will bring up the address and order info you have entered.
Thank you,
Client Support
EPDM Coatings Online System
*System generated email*
Sincerely,
[redacted]

Review: So I wwnt to their site to look at what I needed to order and I put everything in the cart and saw price and closed page.I got an email saying my cart was full and did I want to proceed. I finally was ready to purchase so I went back to website filled everything in and they asked if I wanted 10 year warranty and after seeing the increaseI tried to opt out but there was no way other than closing the webpage. So I closed it and relogged in and created the order I wanted hit send and paid for it. Fast forward to bow I have 1000 in charges when I only ordered it once.they double billed me and all you get is answering machines. Greg the sales GM keeps telling me to talk to accounting at extension 2 but you can not get a live person. I am filing with my bank buyers beware Do not select 10 year warranty and for peat sakes Dont input your cc info. Would not do business with again over this and certainly will not recommend to anyone.Desired Settlement: Have [redacted] come pick up the order and stop the other order in transit and refund my money.

Business

Response:

this has already been taken care of customer has called

repeatedly and e-mailed Saturday when we were closed and Monday when we closed

early due to snow 1st attempt to credit failed by customers credit card 2nd attempt

went through attempted to discuss with customer that he processed two orders

but customer was adamant about our company website not working

customer can contact his credit company and see the 517 was credited back

Thank you

Kellie D[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This is simply not true. I am being threatened with legal action if I do not remove my reviews

and the Revdex.com complaint. If they come pick up their product then I will

remove this complaint with Revdex.com as I want nothing to do with EPDM Coatings or anyone product from their company. Terrible

business practices and horrible customer service. Even in her reply she

is still blaming me for their issue. I did not make them keep my money and not contact me

when this happened 6 days prior to my first contact with them. This has been by far the worst experience that I have had as my first experience with EPDM Coatings. This shows a major issue in my opinion where it took me making a huge deal to get them to respond and comply and return my money. The fact that Kellie told me that they saw it when I made the order and they say that they attempted to return the money and it was denied and they did not reach out to me is why I am so angry now that I know the whole story from her own words and Mr.

[redacted] . I would like to see actual proof of this. I am going to pull my records from my bank to verify this. At this point this is heating up and could have been avoided had they never tried to keep my money.Here is email I received from them today threatening me with legal action if I did not remove this. [redacted]