Ephamere Skin

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi, The full refunds were issued on 01/30/at 08:47am EST by our customer service center, which was during the time that the customer was on the phone with our customer service teamPlease note that it can take 3-business days for the refunds to appear back on the customer's original form of payment, so that might be the reason for the confusionThe refunds should have been received by nowPlease let us know if there is any other information we can provide Sincerely, [redacted] Ephamere Skin Cream

Final Consumer Response / [redacted] (2000, 9, 2018/03/08) */ They have refunded the full amount for both productsI do believe they only did so because I told them I would contact Revdex.comThank you for monitoring this type of business

Initial Business Response /* (1000, 5, 2018/02/14) */
Hi,
We have issued a refund to the customer as desired, which she should see back on her original form of payment in 3-business daysPlease let us know if there is anything else we can do to resolve the complaint
Sincerely,
Initial Consumer Rebuttal /* (2000, 7, 2018/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The total amount charged has been refundedThank you very much

Hi,We have fully refunded the customer for her purchasePlease allow 3-business days for the refund to appear back on the original form of paymentIt appears that the customer did not call our customer service center, which is why we were unable to resolve this complaint before it was elevated
to the Revdex.comPlease let us know if anything else is needed from us to resolve the complaint. Sincerely,*** ***Ephamere Skin Cream

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Final Consumer Response /* (2000, 9, 2018/03/08) */
They have refunded the full amount for both products. I do believe they only did so because I told them I would contact Revdex.com. Thank you for monitoring this type of business.

Hi, Our customer service team has already provided the customer with a full refund when the customer called in to our customer service center. Please let us know if there is any other information we can provide.  Sincerely,[redacted]Ephamere Skin Cream

Hi, We have fully refunded the customer for their purchases, and we are looking into the customer service that was provided to ensure our customers are fully satisfied with all customer service interactions. Thank you for bringing this complaint to our attention so that we can quickly and...

amicably resolve the situation.  Sincerely,[redacted]Ephamere Skin Cream

Hi, The full refunds were...

issued on 01/30/2018 at 08:47am EST by our customer service center, which was during the time that the customer was on the phone with our customer service team. Please note that it can take 3-5 business days for the refunds to appear back on the customer's original form of payment, so that might be the reason for the confusion. The refunds should have been received by now. Please let us know if there is any other information we can provide.  Sincerely,[redacted]Ephamere Skin Cream

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]