I’m writing this letter in response to the complaint you received at your office from Ms [redacted] Ms [redacted] contacted our office on 5/13/tovoice her displeasure regarding the appearance of her patio During the week of 5/28/an onsite inspection was conducted by a member of the EP Henry Quality Assurance team atMs [redacted] homeDuring that inspection our employee found that there were no warranty issues with the patio and explained to Ms [redacted] that the minimal aggregate materials showing were the results of weatheringEP Henry provides a limited lifetime structural warranty with proof of purchase for paving stones and wall systems A defect in "structural integrity" means the inability of a properly maintained paving stone orwall system product to perform the function for which it was designed due to defects in materialMs [redacted] pavers do not qualify as a warranty issueAfter EP Henry’s representative informed Ms [redacted] that this was not an issue,she contacted her contractor that installed the patio who contacted our local sales representativeAt that time despite not being a product issue, EP Henry went above and beyond the terms of our product warranty and agreed to providereplacement material for the patio in attempt to provide an acceptable resolution to MsBarker MsBarker declined our good faith efforts and asked us to not only provide the material but also pay for the installation of the materialIt is clear that coveringthese expenses are not the responsibility of EP HenryIf you need any additional information from me please let me know
I’m writing this letter in response to the complaint you received at your office from Ms [redacted] Ms [redacted] contacted our office on 5/13/tovoice her displeasure regarding the appearance of her patio During the week of 5/28/an onsite inspection was conducted by a member of the EP Henry Quality Assurance team atMs [redacted] homeDuring that inspection our employee found that there were no warranty issues with the patio and explained to Ms [redacted] that the minimal aggregate materials showing were the results of weatheringEP Henry provides a limited lifetime structural warranty with proof of purchase for paving stones and wall systems A defect in "structural integrity" means the inability of a properly maintained paving stone orwall system product to perform the function for which it was designed due to defects in materialMs [redacted] pavers do not qualify as a warranty issueAfter EP Henry’s representative informed Ms [redacted] that this was not an issue,she contacted her contractor that installed the patio who contacted our local sales representativeAt that time despite not being a product issue, EP Henry went above and beyond the terms of our product warranty and agreed to providereplacement material for the patio in attempt to provide an acceptable resolution to MsBarker MsBarker declined our good faith efforts and asked us to not only provide the material but also pay for the installation of the materialIt is clear that coveringthese expenses are not the responsibility of EP HenryIf you need any additional information from me please let me know