EPI Management Company, LLC

Initial Business Response /* (1000, 5, 2015/08/11) */
Ms *** is correct in that the existing system is not current technologyMs*** failed to state that the company that installed the entry system is no longer in business and thus no technical support is availableMs*** also failed
to explain that the Association does not have current funding to be able to replace the system which is the correct solution to the problemMs*** may want to explain this issue to the Building Board of Directors at the next open meeting as the Board is well aware of their financial position
In the interim EPI has contacted the manufacturer of the old equipment, who is no longer making replacement parts for the system, so that the modem necessary to re-program the system can be locatedTo-date the manufacturer has not been able to locate the replacement modemOnce this part is received EPI can then actually program the numbers to the entry system at the front keypad
Ms*** can contact "***" in the Service Department *** Ext*** for any updates or can email her at ***@epimanagement.com
I understand the Owner's frustration with this matter but the issue is comparable to asking EPI to repair the elevator due to a failed part which is no longer available
Summary - EPI will endeavor to work with the manufacturer to locate the failed part and then program the system accordingly and also with the Board to replace the system, pending funds availability
*** ***
Director of Management

Initial Business Response /* (1000, 6, 2015/09/09) */
Ms *** is correct in that the Association agreed to replace two of the vanities due to water damageIn talking with the contractor scheduled to effect the replacement, Conerf Construction, EPI was advised that Ms*** has
selected one of the vanities to be replaced but is reviewing what vanity type she wants for the second vanityThe Contractor has advised EPI that the first vanity selected by Ms*** has been received but installation has not been scheduled pending selection of the second vanityOnce Ms*** has selected the second vanity then the work will be scheduled for installation at her convenience
Stephen ***/EPI Management Co