Epic Electric

I was able to find that this customer was registered in our database but under the address of [redacted] with a different phone number The notes indicate that Mr [redacted] contacted us on April 7, with a complaint that his dishes were not drying Mr [redacted] is located in a very remote area with no factory certified service companies or selling dealers that are remotely close (Mr [redacted] purchased the dishwasher online) Our call center suggested using a rinse aid for a few days and see if that helped, On April 23, Mr [redacted] called back to report that our suggestions did not help so we provided him with the direct contact number for our tech line for additional assistanceOn April 30, we left a vm for Mr [redacted] to see if tech line was able to assist him, we had not received a response as of May 7, so we contacted him again Mr [redacted] indicated that he had not had a chance to call our tech line, we informed him to do so We received no further calls regarding the drying issue.Mr [redacted] has posted on our Facebook page Oct 28th & again on November 5th, it was routed to one of our customer care advocates who left him a voicemail & sent an e-mail with our contact information We received an e-mail back from Mr [redacted] and we again asked for a contact number to reach him directly Attempted a call on Nov 6, LM, attempted another call on Nov 9, LM received a call back and we put Mr [redacted] in contact with one of our technicians, as he indicated that he would work on the dishwasher himself if we provide the parts and pay him $70hr.We are currently working with Mr [redacted] in order to resolve this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have emails from asko with dates of 04/23/from customer services

">I was able to find that this customer was registered in our database but under the address of *** *** * *** ** with a different phone number. The notes indicate that Mr*** contacted us on April 7, with a complaint that his dishes were not drying
Mr*** is located in a very remote area with no factory certified service companies or selling dealers that are remotely close (Mr*** purchased the dishwasher online). Our call center suggested using a rinse aid for a few days and see if that helped, On April 23, Mr*** called back to report that our suggestions did not help so we provided him with the direct contact number for our tech line for additional assistance.
On April 30, we left a vm for Mr*** to see if tech line was able to assist him, we had not received a response as of May 7, so we contacted him again. Mr*** indicated that he had not had a chance to call our tech line, we informed him to do so We received no further calls regarding the drying issueMr*** has posted on our Facebook page Oct 28th & again on November 5th, it was routed to one of our customer care advocates who left him a voicemail & sent an e-mail with our contact information We received an e-mail back from Mr*** and we again asked for a contact number to reach him directly. Attempted a call on Nov 6, LM, attempted another call on Nov 9, LM received a call back and we put Mr*** in contact with one of our technicians, as he indicated that he would work on the dishwasher himself if we provide the parts and pay him $70hrWe are currently working with Mr*** in order to resolve this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I have emails from asko with dates of 04/23/14 from customer services.

I was able to find that this customer was registered in our database but under the address of [redacted] with a different phone number.  The notes indicate that Mr. [redacted] contacted us on April 7, 2014 with a complaint that his dishes were not drying.  Mr. [redacted]  is...

located in a very remote area with no factory certified service companies or selling dealers that are remotely close (Mr. [redacted] purchased the dishwasher online).  Our call center suggested using a rinse aid for a few days and see if that helped, On April 23, 2014 Mr. [redacted] called back to report that our suggestions did not help so we provided him with the direct contact number for our tech line for additional assistance. On April 30, 2014 we left a vm  for  Mr. [redacted] to see if tech line was able to assist him, we had not received a response as of May 7, 2014 so we contacted him again.  Mr. [redacted] indicated that he had not had a chance to call our tech line, we informed him to do so.  We received no further calls regarding the drying issue.Mr. [redacted] has posted on our Facebook page Oct 28th  & again on November 5th,  it was routed to one of our customer care advocates who left him a voicemail & sent an e-mail with our contact information.  We received an e-mail back from Mr. [redacted] and we again asked for a contact number to reach him directly.  Attempted a call on Nov 6, 2015 LM, attempted another call on Nov 9, 2015 LM received a call back and we put Mr. [redacted] in contact with one of our technicians, as he indicated that he would work on the dishwasher himself if we provide the parts and pay him $70hr.We are currently working with Mr. [redacted] in order to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have emails from asko with dates of 04/23/14 from customer services.