Epic Management Group, LLC

To Whom it May Concern:We received a complaint on June 30th We plan to actively resolve this complaintWe have some conflicting information that is restricting the ability to come to agreement or honor clients request of refund.On April 25th we were contracted by client to arrange a settlement for ten creditor accountsWe were able to contact eight of the ten creditors and notify them that we would be making reduced payments on the accountsThere is no formal paperwork for this type of settlement, as we were just simply notifying them of the reduced paymentTypically they will either accept the reduced payments, or deny themIf they denied them, we would typically arbitrate with the creditors that did not accept the reduced payments, and restructure the settlementWe advised the customer to make a set amount of payments to each of the creditors after we contacted themWe were notified that all of the creditor accounts were being disputed with the credit bureausWe determined that this could be fraudulent activity, and notified our client rightawayShe had knowledge of these disputes, and did not seem to understand how disputing accounts that we were about to settle could affect her or how it was fraudulentWe notified the credit bureau of the fraudulent disputes, as this is not something that we want to get involved in.We were paid to settle the accounts, and that is exactly what we didWe contacted them, set an amount, notified our client of the amounts, and had planned follfor creditor denialsThe client failed to pay the settled amount, and disputed the accounts with the credit bureauWe have withdrawn due to suspected fraud as indicated above, and will not be issuing a refund, as none of our fees are refundable due to negligence.Thank you,Andy B.- CEO

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have done nothing illegalI had another company that referred me to *** *** and his company.*** *** asked this company for my credit report to get address' to my creditors and the other company refusedI started her should have tips information if he contacted themI never received any confirmation from my creditors that the settlement that *** *** stated that he made with my creditors was accepted by any of my creditors my mail or verballyI called and spoke to different ones and they stated they never received aanthing from him.I would like to see documents or phone calls or a copy of a power of attorney that he filed on my behalf prior to May when he calmed this was settledThis was al so paid for by me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have done nothing illegalI had another company that referred me to *** *** and his company.*** *** asked this company for my credit report to get address' to my creditors and the other company refusedI started her should have tips information if he contacted themI never received any confirmation from my creditors that the settlement that *** *** stated that he made with my creditors was accepted by any of my creditors my mail or verballyI called and spoke to different ones and they stated they never received aanthing from him.I would like to see documents or phone calls or a copy of a power of attorney that he filed on my behalf prior to May when he calmed this was settledThis was al so paid for by me
Regards,
*** ***

To Whom it May Concern:We received a complaint on June 30th We plan to actively resolve this complaintWe have some conflicting information that is restricting the ability to come to agreement or honor clients request of refund.On April 25th we were contracted by client to arrange a
settlement for ten creditor accountsWe were able to contact eight of the ten creditors and notify them that we would be making reduced payments on the accountsThere is no formal paperwork for this type of settlement, as we were just simply notifying them of the reduced paymentTypically they will either accept the reduced payments, or deny themIf they denied them, we would typically arbitrate with the creditors that did not accept the reduced payments, and restructure the settlementWe advised the customer to make a set amount of payments to each of the creditors after we contacted themWe were notified that all of the creditor accounts were being disputed with the credit bureausWe determined that this could be fraudulent activity, and notified our client rightawayShe had knowledge of these disputes, and did not seem to understand how disputing accounts that we were about to settle could affect her or how it was fraudulentWe notified the credit bureau of the fraudulent disputes, as this is not something that we want to get involved in.We were paid to settle the accounts, and that is exactly what we didWe contacted them, set an amount, notified our client of the amounts, and had planned follfor creditor denialsThe client failed to pay the settled amount, and disputed the accounts with the credit bureauWe have withdrawn due to suspected fraud as indicated above, and will not be issuing a refund, as none of our fees are refundable due to negligence.Thank you,Andy B.- CEO

To Whom it May Concern:We received a complaint on June 30th 2016. We plan to actively resolve this complaint. We have some conflicting information that is restricting the ability to come to agreement or honor clients request of refund.On April 25th 2016 we were contracted by client to arrange a...

settlement for ten creditor accounts. We were able to contact eight of the ten creditors and notify them that we would be making reduced payments on the accounts. There is no formal paperwork for this type of settlement, as we were just simply notifying them of the reduced payment. Typically they will either accept the reduced payments, or deny them. If they denied them, we would typically arbitrate with the creditors that did not accept the reduced payments, and restructure the settlement. We advised the customer to make a set amount of payments to each of the creditors after we contacted them. We were notified that all of the creditor accounts were being disputed with the credit bureaus. We determined that this could be fraudulent activity, and notified our client rightaway. She had knowledge of these disputes, and did not seem to understand how disputing accounts that we were about to settle could affect her or how it was fraudulent. We notified the credit bureau of the fraudulent disputes, as this is not something that we want to get involved in.We were paid to settle the accounts, and that is exactly what we did. We contacted them, set an amount, notified our client of the amounts, and had planned follow-up for creditor denials. The client failed to pay the settled amount, and disputed the accounts with the credit bureau. We have withdrawn due to suspected fraud as indicated above, and will not be issuing a refund, as none of our fees are refundable due to negligence.Thank you,Andy B.- CEO