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Epic Mechanical Contractors

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Epic Mechanical Contractors Reviews (1)

Review: I would like to complain about the service of Epic Mechanical, a heating and air conditioning company located in the NY metropolitan area.I first called Epic ([redacted]), as I was told that the company did work in my building, The Element in Manhattan, in the summer of 2012. The company replaced the condenser in a five year old malfunctioning air conditioning unit in July ($1,300). The unit was malfunctioning in August, so I asked the company to come again (they charged for each visit). The unit worked satisfactorily the remainder of the summer. Epic provided a voucher for free service on the units in 2013. On April [redacted] of 2013, the company came to provide the "free" service. They did not clean the unit, did not replace any fluids and did not replace the filter. When I turned the unit air conditioning on in early May, it failed to cool. When I called to request they come out and fix the unit, I was told:- they had no responsibility for their work- they would not come to service the unit which they had clearly failed to service appropriately- they would not tell me any reason why a unit they had just tested and serviced would fail to work so that I could try to trouble shootI had to call a new heating and air conditioning company, [redacted], and pay for an additional service call. I will pay $400 for the work done before parts, plus the cost of the filter that was never changed. I wish the records to reflect the poor customer service and failure to provide service of Epic Mechanical. The company refuses to respond to either email or phone calls. Other potential clients need to be aware of their failure to stand behind their work.Desired Settlement: My hope would be that Epic Mechanical would properly service the units as they did not do in April, diagnose any problem with the problematic unit and ensure proper repair at my expense less the service call charge and/or refund the service charge (not parts) for the new condenser from 2012.

Consumer

Response:

At this time, I have not been contacted by Epic Mechanical Contractors regarding complaint ID [redacted].

Sincerely,

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Description: HEATING & AIR CONDITIONING

Address: 76 - 78 Mall Drive, Commack, New York, United States, 11725

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